---
content_id: carrier-support-directory
canonical_url: https://11tracking.com/carrier-support/
title: Official Carrier Support Directory
meta_description: Find verified official tracking, support, missing-package,
  claim, proof-of-delivery, delivery-management, and service-alert routes for
  major carriers.
language: en
published_at: 2026-07-22
last_reviewed: 2026-07-22
carrier_scope:
  - USPS — United States
  - UPS — United States
  - FedEx — United States parcel and express support
  - DHL Express — United States
  - DHL eCommerce — United States consumer route
  - Canada Post — Canada
  - Purolator — Canada
  - La Poste / Colissimo — France consumer parcel route
jurisdiction_scope:
  - United States
  - Canada
  - France
---


# Official Carrier Support Directory

Use only the carrier-owned links below for the exact **country, business unit, and action** you need. Tracking, missing-package reports, claims, proof of delivery, delivery changes, service alerts, and telephone support often use different pages.

A number or tool listed for one division must not be applied to another division. The most important example is DHL: **DHL Express and DHL eCommerce use different support models.**

Every directory entry below was opened on an official carrier domain and verified on **July 22, 2026**. Telephone numbers are shown only when the exact carrier, country, business unit, and purpose were confirmed.

This directory verifies official channels. It does not establish that the carrier has the parcel, that you are authorized to use a tool, that a claim is eligible, or that the carrier is responsible for the remedy you need.

Not sure which organization should act? Start with [Who Should I Contact About a Package?](/delivery-actions/who-to-contact-about-a-package/).

## Before using the directory

Identify four things first:

1. **Carrier** — the company named on the official tracking record.
2. **Country** — the country page and telephone scope you need.
3. **Business unit** — parcel, express, eCommerce, freight, postal, or another division.
4. **Action** — tracking, missing-package report, claim, proof, delivery change, or service alert.

Do not use a number copied from a text message, forum, maps listing, social post, or third-party contact directory. Open the carrier’s official site independently.

## Quick directory

| Carrier and scope | Official support | Verified phone | Critical limitation | Last verified |
|---|---|---|---|---|
| USPS — United States | [USPS Contact Us](https://www.usps.com/help/contact-us.htm) | 1-800-275-8777 | Claims, redelivery, proof, and delivery instructions are service- and role-dependent | July 22, 2026 |
| UPS parcel — United States | [UPS Help and Support Center](https://www.ups.com/us/en/support/contact-us) | 1-800-742-5877 | Shipper restrictions and account authentication may block recipient actions | July 22, 2026 |
| FedEx parcel and express — United States | [FedEx Customer Support](https://www.fedex.com/en-us/customer-support.html) | 1-800-463-3339 | FedEx Freight is separate; proof and delivery actions are shipment-dependent | July 22, 2026 |
| DHL Express — United States | [Contact DHL Express](https://www.dhl.com/us-en/home/express/help-and-support/contact-dhl-express.html) | 1-800-225-5345 | DHL Express only; do not use this number for DHL eCommerce | July 22, 2026 |
| DHL eCommerce — United States consumer route | [DHL eCommerce Tracking FAQ](https://www.dhl.com/us-en/home/customer-service/ecommerce-tracking-faq.html) | No general recipient phone verified | Merchant or online shop is the official route for many consumer issues | July 22, 2026 |
| Canada Post — Canada | [Canada Post Support](https://www.canadapost-postescanada.ca/cpc/en/support.page) | 1-866-607-6301 | Missing, damage, proof, and delivery-preference rules differ | July 22, 2026 |
| Purolator courier — Canada | [Purolator Contact Us](https://www.purolator.com/en/resources-support/contact-us) | 1-888-744-7123 | Purolator Freight is separate; changes and claims are eligibility-dependent | July 22, 2026 |
| La Poste / Colissimo consumer parcel route — France | [La Poste Help](https://aide.laposte.fr/nous-contacter) | 3631 | Metropolitan France short code; not an international number; Chronopost is separate | July 22, 2026 |

## USPS — United States

**Business unit:** USPS domestic and international postal customer support  
**Official domain:** `usps.com` and `about.usps.com`  
**Customer Care Center:** **1-800-275-8777**  
**Verified:** July 22, 2026

### Official routes

- **Track a shipment:** [USPS Tracking](https://tools.usps.com/go/TrackConfirmAction_input)
- **Tracking-status help:** [Where Is My Package?](https://faq.usps.com/articles/FAQ/Where-is-my-package)
- **Customer support:** [USPS Contact Us](https://www.usps.com/help/contact-us.htm)
- **Missing package:** [Missing Mail](https://www.usps.com/help/missing-mail.htm)
- **Domestic claim:** [File a USPS Claim](https://www.usps.com/help/claims.htm)
- **International claim:** [International Claims](https://www.usps.com/help/international-claims.htm)
- **Proof of delivery:** [What Is Proof of Delivery?](https://faq.usps.com/s/article/What-is-Proof-of-Delivery)
- **Redelivery:** [Redelivery — The Basics](https://faq.usps.com/articles/Knowledge/Redelivery-The-Basics)
- **Delivery Instructions:** [USPS Delivery Instructions](https://faq.usps.com/s/article/USPS-Delivery-Instructions-The-Basics)
- **Service disruptions:** [USPS Service Alerts](https://about.usps.com/newsroom/service-alerts/)

### Important limitations

- `Label Created` and shipping-partner `USPS Awaiting Item` can require the shipper rather than USPS.
- USPS support generally cannot create a missing scan.
- Domestic and international claim routes are different.
- Proof, redelivery, and delivery instructions require eligible services and shipments.
- The main telephone number is for USPS U.S. customer care, not media, technical, or commercial-sales support.

## UPS parcel support — United States

**Business unit:** UPS parcel support  
**Official domain:** `ups.com`  
**Customer service:** **1-800-742-5877**  
**Verified:** July 22, 2026

### Official routes

- **Track a package:** [UPS Tracking](https://www.ups.com/track?loc=en_US)
- **Customer support:** [UPS Help and Support Center](https://www.ups.com/us/en/support/contact-us)
- **Tracking help:** [UPS Tracking Support](https://www.ups.com/us/en/support/tracking-support)
- **Missing or damaged shipment:** [File a UPS Claim](https://www.ups.com/us/en/support/file-a-claim)
- **Proof of delivery:** [UPS Proof of Delivery](https://www.ups.com/us/en/support/tracking-support/proof-of-delivery)
- **Change delivery:** [UPS Change a Delivery](https://www.ups.com/us/en/track/change-delivery)
- **Service disruptions:** [UPS U.S. Service Alerts](https://www.ups.com/us/en/service-alerts?loc=en_US)

### Important limitations

- Recipient claim access can be blocked by the shipper or require account authentication.
- Delivery options may be absent because the shipper restricted them.
- Proof availability depends on the shipment and service.
- UPS Freight, billing, technical support, and parcel support are different routes.
- A support or claim page does not prove that UPS has item-level possession.

## FedEx parcel and express support — United States

**Business unit:** FedEx parcel and express customer support  
**Official domain:** `fedex.com`  
**Customer support:** **1-800-463-3339**  
**Verified:** July 22, 2026

### Official routes

- **Track a shipment:** [FedEx Tracking](https://www.fedex.com/en-us/tracking.html)
- **Customer support:** [FedEx Customer Service and Support](https://www.fedex.com/en-us/customer-support.html)
- **Delivered but not found:** [FedEx Says Delivered but No Package](https://www.fedex.com/en-us/customer-support/faqs/receiving/tracking-questions/fedex-says-delivered-but-no-package.html)
- **Report or dispute a missing delivery:** [How to Report a Missing FedEx Package](https://www.fedex.com/en-us/customer-support/faqs/sending/shipping/how-to-dispute-delivery.html)
- **File a claim:** [FedEx Claims](https://www.fedex.com/en-us/customer-support/claims.html)
- **Picture proof of delivery:** [FedEx Picture Proof of Delivery](https://www.fedex.com/en-us/tracking/picture-proof-delivery.html)
- **Delivery management:** [FedEx Customer Support](https://www.fedex.com/en-us/customer-support.html)
- **Service disruptions:** [FedEx Service Alerts](https://www.fedex.com/en-us/service-alerts.html)

### Important limitations

- FedEx Freight is a separate system and support route.
- A `Report Missing Package` action can be service- and shipment-specific.
- Picture proof, signature, and recipient detail are not available for every shipment.
- FedEx Delivery Manager requires eligibility and can be restricted by the shipper.
- A recipient may need the merchant or shipper for a claim or order remedy.

## DHL Express — United States

**Business unit:** DHL Express  
**Official domain:** `dhl.com` and officially linked DHL Express tools  
**Customer service:** **1-800-225-5345**  
**Verified:** July 22, 2026

### Official routes

- **Identify the correct DHL division:** [DHL U.S. Customer Service](https://www.dhl.com/us-en/home/customer-service.html)
- **Track a shipment:** [DHL Tracking](https://www.dhl.com/us-en/home/tracking.html)
- **DHL Express support:** [Contact DHL Express](https://www.dhl.com/us-en/home/express/help-and-support/contact-dhl-express.html)
- **Digital assistant:** available from the official DHL Express contact page
- **Claims and missing shipment:** use the claims and shipment-help routes linked from the official Express page
- **Delivery management:** [DHL Express On Demand Delivery](https://delivery.dhl.com/)

### Important limitations

- This number and support card are for **DHL Express U.S. only**.
- Do not use the DHL Express telephone number for DHL eCommerce.
- Claim rights, proof, and delivery-management options vary by shipment, country, and shipper settings.
- On Demand Delivery is not available for every shipment or destination.
- When the DHL division is uncertain, use the official customer-service selector with the tracking number.

## DHL eCommerce — United States consumer route

**Business unit:** DHL eCommerce  
**Official domain:** `dhl.com`  
**General recipient telephone number:** **not publicly verified for this directory**  
**Verified:** July 22, 2026

### Official routes

- **Track and identify the DHL division:** [DHL U.S. Tracking](https://www.dhl.com/us-en/home/tracking.html)
- **Consumer tracking and support guidance:** [DHL eCommerce Tracking FAQ — United States](https://www.dhl.com/us-en/home/customer-service/ecommerce-tracking-faq.html)

### Official consumer-support model

For many DHL eCommerce consumer issues, the official U.S. FAQ directs the recipient to the **merchant or online shop** that arranged the shipment. This can include:

- missing tracking ID;
- delayed or missing shipment;
- address questions;
- damage or missing contents;
- claim initiation.

This is a verified merchant route, not an incomplete directory entry.

### Important limitations

- DHL Express and DHL eCommerce are separate business units.
- Do not borrow the DHL Express phone for an eCommerce shipment.
- Destination tracking, proof, and delivery actions can depend on the service and final-mile carrier.
- A merchant may have business-account support that is not available to the recipient.
- No universal recipient claim or proof portal was verified for every DHL eCommerce U.S. shipment.

## Canada Post — Canada

**Business unit:** Canada Post  
**Official domain:** `canadapost-postescanada.ca`  
**Customer service within Canada:** **1-866-607-6301**  
**Verified:** July 22, 2026

### Official routes

- **Track and manage:** [Canada Post](https://www.canadapost-postescanada.ca/)
- **Customer support:** [Canada Post Support](https://www.canadapost-postescanada.ca/cpc/en/support.page)
- **Missing package:** [Canada Post Missing Packages](https://www.canadapost-postescanada.ca/cpc/en/support/kb/claims/missing-packages.page)
- **Damaged package:** [Canada Post Damaged Packages](https://www.canadapost-postescanada.ca/cpc/en/support/kb/claims/damaged-packages.page)
- **Delivery preferences:** [Set a Delivery Preference](https://www.canadapost-postescanada.ca/cpc/en/support/kb/receiving/setting-preferences/set-a-delivery-preference-canada-post.page)
- **Service disruptions:** [Canada Post Delivery Service Alerts](https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/service-alerts.page)

### Important limitations

- Missing-package and damaged-package processes have different actor rules.
- Inquiry participation and compensation rights can differ.
- Signature, photo, and delivery confirmation depend on the service.
- A delivery preference is not an address change and does not guarantee a placement.
- The number above is Canada Post customer service within Canada.

## Purolator courier support — Canada

**Business unit:** Purolator courier parcel support  
**Official domain:** `purolator.com`  
**Customer service:** **1-888-744-7123**  
**Verified:** July 22, 2026

### Official routes

- **Track a shipment:** [Purolator Tracking](https://www.purolator.com/en/shipping/tracker)
- **Customer support:** [Purolator Contact Us](https://www.purolator.com/en/resources-support/contact-us)
- **Digital support:** virtual assistant available through Purolator.com
- **File a claim:** [Purolator File a Claim](https://www.purolator.com/en/resources-support/file-claim)
- **Service disruptions:** [Purolator Service Alerts and Updates](https://www.purolator.com/en/service-alerts-updates)
- **Delivery management:** use Purolator Your Way, the official tracker, virtual assistant, or customer service where eligible

### Important limitations

- Purolator Freight is separate from the courier support row.
- Address correction, redelivery, and hold requests are not guaranteed.
- Claim eligibility and evidence requirements depend on service and terms.
- Proof and delivery-management options are shipment-specific.
- Keep specialist claims, freight, and technical numbers separate from the main customer-service number.

## La Poste / Colissimo consumer parcel support — France

**Business unit:** La Poste / Colissimo consumer mail and parcel support  
**Official domains:** `laposte.fr` and `aide.laposte.fr`  
**Consumer support short code:** **3631**  
**Scope:** metropolitan France  
**Verified:** July 22, 2026

### Official routes

- **Track a shipment:** [La Poste — Suivre vos envois](https://www.laposte.fr/outils/suivre-vos-envois)
- **Help center:** [La Poste Aide](https://aide.laposte.fr/)
- **Contact support:** [Nous contacter](https://aide.laposte.fr/nous-contacter)
- **Delivery tracking help:** [Suivi de livraison](https://aide.laposte.fr/categorie/suivi-de-livraison)
- **Delivery modification guidance:** [Gérer une livraison en cas d’absence](https://aide.laposte.fr/contenu/comment-gerer-une-livraison-de-colis-lors-de-mon-absence)
- **Current notices and help news:** [Actualités](https://aide.laposte.fr/categorie/actualites)

### Important limitations

- **3631 is a metropolitan France short code, not an international telephone number.**
- Colissimo and Chronopost are separate services and support systems.
- Delivery modification is available only for eligible shipments and situations.
- Proof, signature, and compensation depend on the product and service.
- The `Actualités` route is a current-notices/help-news surface, not a guaranteed national operational-alert feed.

## What the capability labels mean

### Official public route

The carrier publishes a direct page that can be opened without an account. A tracking number or shipment detail may still be required.

### Login required

The route is official but requires an account, authenticated shipment, or business relationship.

### Shipment-specific

The tool appears only for a valid eligible shipment.

### Eligibility-dependent

The route exists, but the service, event, user role, country, or shipment may not qualify.

### Shipper-restricted

The sender or carrier account holder can prevent a recipient from using the action.

### Merchant route

The carrier directs the consumer to the merchant or online shop because the merchant controls the carrier contract or investigation.

### Not publicly verified

No sufficiently current official route was found. The field is omitted rather than filled from an unofficial source.

## How these contacts were verified

Each published entry was checked through this chain:

```text
carrier identity
→ country
→ business unit
→ carrier-owned domain
→ exact action page
→ current access
→ material limitations
→ verification date
```

A search result, familiar logo, toll-free format, or maps listing was not accepted as proof.

Telephone numbers received stricter review. Each published number had to match:

- carrier;
- country;
- business unit;
- purpose;
- current official source.

A missing field is safer than a plausible but unsupported contact.

## Phone and scam safety

Do not call a number copied from:

- an unsolicited delivery text;
- a customs-payment message;
- a forum or comment;
- an unofficial social account;
- a maps listing;
- a third-party contact directory;
- a sponsored or lookalike website.

Open the carrier’s official site independently and verify the country and division before calling or submitting information.

Never share through an unknown caller or message:

- one-time codes;
- account passwords;
- payment-card data;
- full tracking or order numbers;
- shipping labels;
- addresses;
- customs documents;
- identity records.

Use [Is This Delivery Text, Email, Fee, or Tracking Link Fake?](/package-problems/fake-delivery-message/) when the contact request itself may be fraudulent.

## What this directory does not establish

An official route does not prove:

- the carrier has item-level possession;
- the recipient is the eligible claimant;
- the support agent can override shipper restrictions;
- proof includes a photo or signature;
- the package can be rerouted;
- a live agent is available;
- the telephone call is free from every network or country;
- the carrier owes the buyer a refund;
- the claim will be approved;
- every local disruption appears on the alert page.

Use [Who Should I Contact About a Package?](/delivery-actions/who-to-contact-about-a-package/) to decide which organization controls the next action.

## Keep carrier and support context together

USTracking can help you save shipments, identify visible carrier names from public tracking, organize recorded events, monitor later public updates, and open official carrier links:

- [USTracking for iPhone and iPad](https://apps.apple.com/us/app/ustracking-package-helper-ai/id6749468345)
- [USTracking for Android](https://play.google.com/store/apps/details?id=com.smartaistudio.ustracking)

USTracking cannot call or chat with a carrier, reach a live agent, open a support case, verify a caller on your phone, change a delivery, retrieve nonpublic proof, submit documents or payment, file a claim, or guarantee resolution.

## Maintenance and review policy

This directory is a living reference.

- Official links, redirects, domains, and page titles should be checked monthly.
- Telephone numbers and digital-support entry points should be compared with current carrier sources monthly.
- Every carrier entry and action route requires human verification at least quarterly.
- A carrier rebrand, division split, phone change, support redesign, wrong-country redirect, material scam incident, or broken link requires immediate review.
- If a number or route cannot be reconfirmed, it should be removed or marked unverified rather than preserved from memory.

**Last verified:** July 22, 2026  
**Next scheduled review:** August 22, 2026

## Scope and limitations

This first directory release covers eight verified carrier and country entries. It is not a complete global carrier list.

Country pages, divisions, phones, login requirements, claim authority, delivery tools, and support routes can change. This page does not decide legal liability, collect shipment information, diagnose a live parcel, publish unofficial escalation methods, or replace the carrier, seller, sender, customs authority, marketplace, insurer, or payment provider.

## Related 11Tracking guides

- [What Does “Available for Pickup” Mean?](/tracking-status/available-for-pickup/) — confirm readiness and release requirements before opening carrier support for pickup conflicts.

- [How to Find and Verify a Tracking Number](/tracking-numbers/find-and-verify-a-tracking-number/) — find, classify, and verify the exact identifier before opening carrier support.

- [How to File a Package Claim](/delivery-actions/package-claim-guide/) — use this when formal claim readiness, eligible filer, evidence, deadline, and official filing route are the next job.

- [Who Should I Contact About a Package?](/delivery-actions/who-to-contact-about-a-package/)
- [Can I Change a Package Delivery Address, Reroute It, Hold It, or Intercept It?](/delivery-actions/change-delivery-address-reroute-or-hold/)
- [How to Get Proof of Delivery, a Delivery Photo, or a Signature](/delivery-actions/proof-of-delivery-photo-and-signature/)
- [Delivered but Package Not Received](/package-problems/delivered-but-not-received/)
- [Package Damaged or Contents Missing](/package-problems/package-damaged-or-contents-missing/)
- [Is the Package Lost or Just Delayed?](/package-problems/package-lost-or-delayed/)
- [Why Is the Local Carrier Not Updating After Handoff?](/package-problems/local-carrier-not-updating/)
- [Find the Last-Mile Carrier and Local Tracking Number](/international-shipping/find-last-mile-carrier-and-local-tracking-number/)
- [Is This Delivery Text, Email, Fee, or Tracking Link Fake?](/package-problems/fake-delivery-message/)

## Official sources and actions

- [USPS: Contact Us](https://www.usps.com/help/contact-us.htm)
- [USPS: USPS Tracking](https://tools.usps.com/go/TrackConfirmAction_input)
- [USPS: Missing Mail](https://www.usps.com/help/missing-mail.htm)
- [USPS: File a Claim](https://www.usps.com/help/claims.htm)
- [USPS: What Is Proof of Delivery?](https://faq.usps.com/s/article/What-is-Proof-of-Delivery)
- [USPS: Service Alerts](https://about.usps.com/newsroom/service-alerts/)
- [UPS: Help and Support Center](https://www.ups.com/us/en/support/contact-us)
- [UPS: Track a Package](https://www.ups.com/track?loc=en_US)
- [UPS: File a Claim](https://www.ups.com/us/en/support/file-a-claim)
- [UPS: Proof of Delivery](https://www.ups.com/us/en/support/tracking-support/proof-of-delivery)
- [UPS: Change a Delivery](https://www.ups.com/us/en/track/change-delivery)
- [UPS: Service Alerts](https://www.ups.com/us/en/service-alerts?loc=en_US)
- [FedEx: Customer Service and Support](https://www.fedex.com/en-us/customer-support.html)
- [FedEx: Tracking](https://www.fedex.com/en-us/tracking.html)
- [FedEx: File a Claim Online](https://www.fedex.com/en-us/customer-support/claims.html)
- [FedEx: Picture Proof of Delivery](https://www.fedex.com/en-us/tracking/picture-proof-delivery.html)
- [FedEx: Service Alerts](https://www.fedex.com/en-us/service-alerts.html)
- [DHL: Customer Service](https://www.dhl.com/us-en/home/customer-service.html)
- [DHL Express: Contact DHL Express](https://www.dhl.com/us-en/home/express/help-and-support/contact-dhl-express.html)
- [DHL Express: On Demand Delivery](https://delivery.dhl.com/)
- [DHL eCommerce: Tracking and Shipment Status FAQ — United States](https://www.dhl.com/us-en/home/customer-service/ecommerce-tracking-faq.html)
- [Canada Post: Support](https://www.canadapost-postescanada.ca/cpc/en/support.page)
- [Canada Post: Missing Packages](https://www.canadapost-postescanada.ca/cpc/en/support/kb/claims/missing-packages.page)
- [Canada Post: Damaged Packages](https://www.canadapost-postescanada.ca/cpc/en/support/kb/claims/damaged-packages.page)
- [Canada Post: Delivery Service Alerts](https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/service-alerts.page)
- [Purolator: Contact Us](https://www.purolator.com/en/resources-support/contact-us)
- [Purolator: File a Claim](https://www.purolator.com/en/resources-support/file-claim)
- [Purolator: Service Alerts and Updates](https://www.purolator.com/en/service-alerts-updates)
- [La Poste: Suivre vos envois](https://www.laposte.fr/outils/suivre-vos-envois)
- [La Poste: Nous contacter](https://aide.laposte.fr/nous-contacter)
- [La Poste: Suivi de livraison](https://aide.laposte.fr/categorie/suivi-de-livraison)