--- content_id: delivery-action-declared-value-shipping-insurance-and-carrier-coverage canonical_url: https://11tracking.com/delivery-actions/declared-value-shipping-insurance-and-carrier-coverage/ title: Declared Value, Shipping Insurance, and Carrier Coverage for a Lost or Damaged Package meta_description: Identify whether a shipment has declared-value liability, postal insurance, included compensation, optional carrier protection, or separate shipping insurance—and what the stated amount really means. language: en published_at: 2026-08-07 last_reviewed: 2026-08-07 carrier_scope: - FedEx - UPS - USPS - Canada Post - Australia Post - Royal Mail - DHL Express - UPS Capital insurance comparison - Multi-carrier explanatory scope jurisdiction_scope: - United States - United Kingdom - Canada - Australia - Europe including Ukraine - International postal routes - Multiple jurisdiction explanatory scope --- # Declared Value, Shipping Insurance, and Carrier Coverage for a Lost or Damaged Package A package can show a **declared value**, **insured value**, **included coverage**, **liability coverage**, **compensation level**, **Extra Cover**, **Shipment Insurance**, or another protection label. Those terms are not interchangeable across carriers. The first question is therefore not: > “How much will the carrier pay?” It is: > **What protection mechanism is attached to this exact shipment, under which service and contract?** A useful starting boundary is: ```text declared / insured / covered amount ≠ automatic final compensation service or coverage limit ≠ proof of the item's actual value ≠ proof that this event is covered ≠ proof that the claimant is eligible ≠ approved claim amount ``` FedEx and UPS, for example, explicitly treat ordinary declared value as a liability mechanism rather than shipping insurance in the cited U.S. terms. USPS, by contrast, uses actual **insurance** for eligible postal products. Australia Post uses **compensation** and **Extra Cover**. DHL Express uses different protection labels in different countries. Do not decide what a label means until you identify the carrier, service, jurisdiction, value field, event, and contract owner. ## Start with the protection record, not the word “insured” Use the strongest shipment-specific record you have. Look for: - the carrier and exact service; - the shipping receipt or label record; - a declared-value field; - an insurance or extra-cover line; - a protection certificate or policy; - the seller's shipping record; - the carrier's current service terms; - the name of any third-party insurer or protection provider. A seller saying “the package was insured” is useful evidence that some protection may exist. It does **not** tell you: - whether the seller means carrier declared value; - postal insurance; - a carrier optional protection service; - third-party insurance; - marketplace seller protection; - a general refund promise; - who owns the claim; - who receives any carrier payment. If the seller bought the label, the buyer may never have been a party to the carrier protection contract. ## Identify the protection mechanism The safest way to interpret the shipment is to place it in one of the following classes. ### Standard carrier liability The carrier's transportation contract may include a default liability limit even when no extra protection was purchased. This is not the same thing as saying the package has a separate insurance policy. The exact limit, event scope, and exclusions come from the current service and governing terms. ### Declared-value liability The shipper enters a value and may pay an additional charge to increase the carrier's maximum liability. Current FedEx U.S. guidance expressly says its declared value is not shipping insurance. Current UPS U.S. terms likewise state that declaring a value above the standard liability amount does not provide insurance. That does **not** make declared value useless. It means the amount operates inside the carrier's liability contract rather than as a promise to pay that amount automatically. A claim can still depend on: - what actually happened; - proof of value; - repair or replacement evidence; - packaging; - exclusions; - service maximums; - who may claim. ### Modified declared-value protection Some carrier products change selected ordinary declared-value rules without becoming a universal third-party insurance policy. UPS's 2026 U.S. Terms define **UPS Package Shield**, where offered, as modified declared-value protection. The same Terms preserve other limitations except where the product specifically modifies them. As of this review, UPS's 2026 service material also indicates staged or limited availability. Treat Package Shield as a scoped product example—not as protection automatically attached to every UPS package. ### Included postal protection Postal services can use a very different model. USPS currently includes actual insurance in some eligible services. Canada Post describes included or additional liability coverage. Australia Post includes compensation with many eligible services. The important point is not which label sounds strongest. It is what the specific postal product says it provides. ### Optional postal protection A postal operator may let the sender add protection beyond the amount included with the service. Examples include: - additional USPS insurance for eligible services; - additional Canada Post liability coverage; - Australia Post Extra Cover; - a higher Royal Mail compensation level on a service that supports it. The additional amount is still subject to the product's value rules, exclusions, and evidence requirements. ### Optional carrier shipment protection or insurance Some carriers offer an optional product separate from their standard liability. DHL Express UK currently calls its optional parcel product **Shipment Insurance** and distinguishes it from DHL's standard liability. DHL Express U.S. currently uses **Shipment Value Protection** for valuable goods and **Extended Liability** for certain document shipments. Do not assume those products are legally identical because they share the DHL brand. Country and service terms matter. ### True third-party shipping insurance A separate insurance policy can also protect a shipment. For example, current UPS Capital U.S. disclosures state that insurance is underwritten by an authorized insurance company and offered through a licensed insurance producer. The policy language, claim facts, eligibility, and jurisdiction control what is actually covered. This is a useful contrast with ordinary carrier declared value: ```text carrier liability contract ≠ separate insurance policy ``` It does not mean that third-party insurance is automatically broader, easier, or guaranteed to pay. ### Seller, marketplace, or payment protection A seller refund promise, marketplace buyer guarantee, or payment remedy is a different contract. For example, eBay's Money Back Guarantee can address defined buyer problems such as nonreceipt or an item arriving damaged or not as described. That commercial protection does not become carrier insurance merely because the underlying package was shipped by a carrier. Keep the two records separate: ```text carrier / postal / insurance protection and seller / marketplace / payment remedy ``` A carrier can be investigating a shipment while the buyer still has an independent commercial route. If the important issue is preserving seller, marketplace, refund, or payment deadlines, use [Protect Package Refund, Dispute, and Chargeback Deadlines](/delivery-actions/protect-package-refund-dispute-and-chargeback-deadlines/) rather than treating those deadlines as shipping-insurance rules. ## Identify which value you are looking at Several different numbers can appear on the same shipment. | Value field | What it usually describes | What it does not automatically prove | |---|---|---| | Purchase price | What the buyer paid | Carrier liability or final compensation | | Seller cost | What the seller paid to acquire the item | Buyer's economic loss | | Repair cost | Cost to repair damage | Full replacement value | | Replacement value | Cost to replace under a given valuation method | Approved claim amount | | Market value | Market-based item value | Declared or insured amount | | Customs value | Value used for customs purposes | Shipping insurance | | Declared value for carriage | Carrier liability-related value field | Customs value or guaranteed payment | | Insured value | Maximum value attached to an insurance/insured postal mechanism | Automatic payout | | Included coverage | Service-included protection ceiling | Proof of actual loss | | Optional coverage | Additional protection purchased | Unlimited liability | | Service maximum | Contract ceiling for that service/item | Actual item value | | Claimed amount | What the claimant asks for | What the carrier approves | | Approved amount | Formal decision outcome | Necessarily equal to any earlier value field | ### Customs value and declared value for carriage are different jobs International shipments can contain several value fields. FedEx's current European Conditions of Carriage distinguish **Declared Value for Customs** from **Declared Value for Carriage**. In that current FedEx model, the carriage value is a liability-related ceiling and cannot exceed the customs value entered on the air waybill. Do not generalize that exact relationship to every carrier or customs system. The durable point is: ```text customs value and transport-protection value can be different fields with different purposes ``` If your main question is how the customs value itself should be calculated or corrected, use the relevant customs guidance rather than this page. ## A service or coverage limit is not the final approved compensation This distinction is central. Suppose a shipping record shows a protection amount of 1,000 in the shipment currency. That number might be: - the declared liability ceiling; - the purchased insurance amount; - the included-plus-added postal coverage; - a service maximum; - a policy limit. It does not by itself establish that the final compensation is 1,000. The actual result can be lower because the controlling mechanism may consider: - actual value at the time of shipment; - purchase price; - market value; - depreciation; - repair cost; - replacement cost; - a lower commodity-specific limit; - an excluded item or event; - inadequate packaging; - missing proof; - claimant authority; - causation; - a formal claim decision. ### FedEx example FedEx U.S. currently states that a declared amount is its maximum liability, not guaranteed reimbursement, and that liability will not exceed the shipment's repair cost, depreciated value, or replacement cost under the cited model. ### UPS example UPS's current U.S. Terms constrain liability through the declared value and other valuation measures. They also preserve special maximums and exclusions for certain packages and contents. ### USPS example USPS's domestic claim guidance states that it does not pay a claim above the item's actual value. Current Priority Mail International rules likewise limit indemnity to the lower of the item's actual value and the applicable insurance ceiling. ### Canada Post example Canada Post currently states that compensation for insured value is the lowest of: - the item's value; - the amount of insurance purchased; - the insurance coverage included with the service. ### Royal Mail example Royal Mail's current retail policy uses **actual loss** and then applies the relevant market-value and service-compensation ceiling. These operators do not use one identical formula. They demonstrate the same negative boundary: ```text maximum available protection ≠ final approved compensation ``` ## Identify the event before deciding whether protection applies A shipment can fail in several different ways: - complete loss; - physical damage; - missing contents; - misdelivery; - delay; - theft after a delivery event; - customs seizure; - spoilage; - consequential business loss. Do not assume a protection product treats all of these as equivalent. ### Loss Loss is commonly addressed by carrier liability, postal insurance, compensation, or policy insurance, but the definition and evidence requirements differ. If the package is merely late or tracking has stopped, first determine whether the shipment is actually lost. Use [Package Lost or Delayed](/package-problems/package-lost-or-delayed/) or [Tracking Not Updating](/package-problems/tracking-not-updating/) before treating the shipment as an insured loss. ### Damage or missing contents Physical damage and missing contents can require packaging, inspection, or other physical evidence. If the package has just arrived damaged or with contents missing, preserve the evidence first and use [Package Damaged or Contents Missing](/package-problems/package-damaged-or-contents-missing/). This page should not replace that immediate evidence workflow. ### Misdelivery A carrier's liability terms may include misdelivery, but that does not automatically mean every delivered-not-received event is covered. First establish the actual delivery problem and the protection mechanism. ### Delay Delay is a major cross-carrier exception to simple “insured/not insured” thinking. FedEx's liability language can include delay subject to its terms. Royal Mail has a separate delay-compensation policy. USPS's cited Priority Mail International insurance excludes delay. DHL UK's Shipment Insurance description focuses on physical loss or damage. Therefore: ```text shipping protection ≠ universal delay coverage ``` and also: ```text shipping protection ≠ universal delay exclusion ``` Read the exact service. ### Theft after delivery Do not assume ordinary declared value or postal insurance covers theft after a completed delivery event. Some scoped products can alter post-delivery loss treatment—for example, UPS's 2026 Package Shield terms include a particular no-signature theft condition where the product applies. That exception demonstrates why the exact product matters. It is not a general rule for UPS packages or shipping insurance. ## Check the conditions that can still limit protection A higher value does not override the service terms. ### Proof of value Proof of value is a recurring requirement across materially different systems. Depending on the operator and event, evidence can include: - purchase receipt; - paid invoice; - completed marketplace transaction; - credit-card record; - appraisal; - repair estimate; - repair invoice; - dealer statement; - manufacturing or acquisition cost; - other shipment-specific evidence. The acceptable evidence is not universal. USPS, FedEx, Canada Post, Australia Post, and Royal Mail all publish value-evidence requirements or examples in their current claim/compensation materials. This page explains **why** value evidence matters. For the complete evidence package and filing workflow, use [How to File a Package Claim](/delivery-actions/package-claim-guide/). ### Proof that the protection existed A seller assertion is weaker than: - a shipping receipt identifying insurance or extra cover; - an online label record showing the service and value; - the carrier account record; - an insurance certificate or policy; - the official service terms. Preserve the original record. ### Packaging Coverage or declared value does not make packaging irrelevant. FedEx, UPS, USPS, Australia Post, and Royal Mail all have current terms or claim rules where packaging or the relationship between packaging damage and item damage can matter. For a newly damaged shipment, do not discard the box, cushioning, labels, or contents before checking the operator's instructions. ### Special or excluded contents Expensive or unusual items may have: - lower liability ceilings; - separate maximums; - limited or excluded coverage; - additional handling requirements; - no protection under that service. Commonly restricted categories vary by carrier and jurisdiction. Do not use a cross-carrier list to decide whether jewelry, cash, documents, collectibles, electronics, perishables, or another special item is covered. Check the current service terms. A carrier accepting a declared value or an extra fee does not necessarily waive a service maximum or excluded-content rule. ### Causation A bad outcome does not automatically establish carrier liability or insurance coverage. Examples of questions that may matter: - Was the item adequately packed? - Did physical damage occur in transit? - Is the loss within the carrier's custody? - Is the event excluded? - Does the insurance policy require a covered cause? - Did government seizure rather than carrier loss cause the non-delivery? Do not use this page to decide legal fault for a specific case. ## Identify who owns the contract, claim, and payment The package recipient, the person who bought the item, the person who bought the label, and the person entitled to carrier compensation may be different people. Use this actor check: | Actor | Possible role | |---|---| | Buyer | Purchase contract and commercial remedy | | Seller | Shipper, carrier-account holder, refund/replacement owner | | Sender | Carrier contract party or postal claimant | | Label purchaser | Protection purchase and shipment record | | Recipient | Physical damage/nonreceipt evidence; sometimes claim rights | | Carrier/postal operator | Transport liability or compensation decision | | Insurer | Policy-coverage decision | | Insurance producer/broker | Places or services the policy | | Marketplace | Separate buyer/seller remedy | | Payment provider | Separate transaction remedy | ### The recipient cannot be assumed to have claim rights Current official rules differ materially. - USPS domestic insured-mail guidance says either sender or recipient may file in the cited domestic model. - FedEx U.S. currently tells recipients they can ask the merchant to file or, for supported shipment types, file themselves. - Canada Post currently permits both sender and receiver to initiate a missing-package inquiry, but says only the sender can request and receive the claims payment. - Royal Mail currently permits sender or recipient to make a retail loss claim, but only one compensation payment is made. - Australia Post's current compensation summary generally pays different parties depending on whether the domestic problem is loss versus damage/missing contents, with a waiver mechanism. There is no safe global answer to: > “Can the recipient claim?” Identify the carrier, service, event, and current rule. ## If the seller says “the package was insured” Do not stop at that sentence. Ask for evidence identifying: 1. the carrier; 2. the service; 3. the shipping receipt or label record; 4. the name of the protection mechanism; 5. the amount declared or covered; 6. any third-party insurer or provider; 7. who purchased the protection; 8. who controls the carrier account or policy. Then separate two questions: ```text What carrier/insurance recovery can the shipper pursue? and What refund/replacement remedy does the buyer have against the seller or marketplace? ``` Those can coexist. A seller's carrier recovery does not automatically determine the buyer's commercial remedy. A buyer's marketplace refund does not automatically decide the carrier's liability. If the seller is waiting for a carrier claim while a marketplace or payment deadline is running, use [Protect Package Refund, Dispute, and Chargeback Deadlines](/delivery-actions/protect-package-refund-dispute-and-chargeback-deadlines/). ## If you paid extra for “shipping protection” Identify who sold it. The checkout line might represent: - carrier declared value; - carrier optional protection; - postal insurance; - a separate insurer; - a shipping-label platform protection product; - merchant protection; - another commercial service. Do not assume the buyer purchased an insurance policy merely because the order shows a separate fee. Look for: - provider name; - policy or service terms; - insured or loss-payee language; - carrier service; - shipment-specific confirmation. If a third-party policy exists, follow that policy's official terms for coverage and claims. Do not substitute the carrier's declared-value rules. ## When the next step is a carrier claim Once you know: - which carrier or postal service applies; - what protection mechanism exists; - what event occurred; - who is eligible to act; - what value and shipment evidence matter; the classification job is complete. Use [How to File a Package Claim](/delivery-actions/package-claim-guide/) for: - claim preparation; - claimant/filer requirements; - claim evidence package; - filing route; - filing workflow; - current filing timing where supported. This page intentionally does not reproduce those steps. ## When a claim already has a status or decision ### Claim or investigation is still open If the case already says something such as: - pending; - documents received; - investigation open; - review complete; - closed; - payment processed; use [Carrier Investigation Open, Pending, Closed, or No Resolution](/delivery-actions/carrier-investigation-open-pending-or-closed/). A23 identifies the protection mechanism. A22 identifies the state of an already-open process. ### Claim was denied or paid less than expected A declared or insured amount does not by itself prove that an underpayment occurred. But once the carrier or insurer has issued a clear decision, the user job changes. Use Package Claim Denied or Underpaid for: - denial; - partial approval; - underpayment after decision; - reconsideration; - appeal. Do not keep arguing about the definition of declared value when a formal decision now exists. ## Keep carrier protection and commercial remedies separate A buyer can have a seller, marketplace, or payment remedy even when the seller controls the carrier claim. For example, eBay's Money Back Guarantee is a platform remedy for defined transaction failures. It is not transformed into carrier shipping insurance because the seller also bought transport protection. Track the routes separately: | Route | What it decides | |---|---| | Carrier liability / declared value | Carrier responsibility under transport terms | | Postal insurance / compensation | Postal protection under that service | | Third-party insurance | Policy coverage and payment | | Seller refund/replacement | Merchant's commercial response | | Marketplace protection | Platform remedy | | Payment dispute | Transaction remedy | Do not assume one route automatically pauses, replaces, or extends another. A24 owns the detailed deadline and route-compatibility question. ## Avoid duplicate recovery If more than one protection or commercial route exists, keep a record of: - carrier compensation; - insurer payment; - seller refund; - replacement; - marketplace credit; - payment-provider credit; - later recovery or delivery of the original package. Do not conceal an earlier recovery from another decision-maker. Different recovery routes can coexist. Keep a complete record of any carrier compensation, insurer payment, seller refund, replacement, marketplace credit, payment-provider credit, or later delivery. Report prior recovery truthfully to the relevant carrier, insurer, seller, marketplace, or payment provider. ## Preserve a private Protection Identity Card Do not upload this record to 11Tracking. Keep it privately: ```text Carrier / postal operator: Exact service: Shipment country / route: Protection term shown: Value field shown: Amount / currency: Where the term appears: Protection provider: Who purchased the label: Who purchased extra protection: Seller statement: Policy / receipt / service record: Event: Actual item value evidence: Damage / missing-content evidence: Current claimant: Potential payee: Carrier claim status: Seller / marketplace remedy status: Other recovery already received: ``` Mask or keep private: - full tracking number; - full label; - invoice; - bank/card statement; - insurance policy number; - claim number; - account screenshot; - address; - phone/email; - ID document; - signature; - serial number where sensitive. Use the carrier, postal operator, insurer, seller, or marketplace's authenticated official channel for any required evidence. ## Common scenarios ### “The package says declared value of 1,000. Am I guaranteed 1,000?” No. First identify which carrier/service created that field. Under current FedEx and UPS ordinary declared-value models, declared value is a liability-related ceiling, not a guaranteed payment. Other operators may use insurance or compensation instead. The final result can depend on actual value, repair/replacement rules, proof, exclusions, packaging, event, claimant authority, and the formal decision. ### “FedEx says declared value is not insurance. Is that true for every carrier?” No. It is true for the cited FedEx model and current ordinary UPS declared-value terms. USPS is a direct counterexample: it uses actual insurance for eligible postal products. DHL Express UK also currently offers an optional service called Shipment Insurance. Do not turn one carrier's terminology into a global definition. ### “USPS says insurance is included. Does that guarantee the insured amount?” No. Included insurance establishes a protection mechanism and ceiling for the eligible service. USPS still applies actual-value, event, evidence, and exclusion rules. ### “Canada Post says insurance coverage, but the service table says liability coverage. Which is it?” Use the exact service terms rather than interpreting one page heading in isolation. Canada Post's current help material uses both “insurance coverage” and “liability coverage” language. The compensation result is still subject to item value, purchased coverage, included coverage, investigation, and policy conditions. ### “I bought Australia Post Extra Cover. Is that the same as a general insurance policy?” Do not infer the legal classification from the word `Cover`. Australia Post presents Extra Cover as optional loss/damage protection above included compensation, subject to its terms, exclusions, proof, and Australian Consumer Law rights. Its business eParcel customers can use a separate Transit Cover arrangement. Use the exact Australia Post product and contract. ### “The seller says it was insured, but the carrier will only talk to the seller.” That can be normal when the seller or label purchaser controls the transport contract. Ask the seller for the protection mechanism and shipment record. Keep your buyer remedy separate. Do not wait indefinitely for a private carrier process if a seller, marketplace, or payment deadline is approaching. ### “The carrier paid the seller. Does that mean my refund is automatic?” Not necessarily. Carrier compensation to a shipper and a buyer's refund are separate contractual questions. Use the seller/marketplace route for the purchase remedy. Do not assume the carrier's payee rule decides what the merchant owes the buyer. ### “Can I file as the recipient?” Possibly, but not universally. FedEx U.S., USPS domestic, Canada Post, Royal Mail, and Australia Post currently use materially different actor rules. Check the current service before filing. ### “The package arrived damaged, but it had high declared value.” Preserve the package and physical evidence first. A high declared or insured value does not override packaging, causation, or damage-evidence requirements. Use [Package Damaged or Contents Missing](/package-problems/package-damaged-or-contents-missing/) before the evidence changes or is discarded. ### “The shipment is late. Does insurance cover delay?” There is no global answer. Different protection mechanisms treat delay differently. Identify the exact service and event before relying on a protection label. ### “The package was stolen after tracking said Delivered.” Do not infer coverage from the word `insured`. Post-delivery theft can be outside ordinary carrier protection, while a specific product or policy can define a different rule. First establish the delivery facts and exact protection product. ## What this page cannot determine This page cannot determine for an individual shipment: - whether the carrier is legally liable; - whether an insurance policy covers the event; - whether a package was correctly declared; - the legally correct customs value; - whether a special item is covered under a particular service; - the amount the user is entitled to receive; - whether a claim will be approved; - whether the recipient or seller has superior legal rights to compensation; - whether one commercial remedy offsets another. It also does not replace the current carrier, postal, insurer, marketplace, or payment terms. 11Tracking cannot: - authenticate a private insurance policy or coverage record; - access the carrier account; - view a private claim; - determine legal liability; - calculate final compensation; - file or appeal a claim; - contact the carrier, insurer, seller, marketplace, or payment provider; - recover money; - guarantee reimbursement. Use 11Tracking to organize the shipment facts and identify the right next process—not to treat a value label as a payout promise. The durable rule is: ```text identify the service → identify the value field → identify the protection mechanism → identify the contract owner → identify the event → check evidence, conditions, and exclusions → identify claimant / payee → then move to the correct claim or commercial route ``` ## Official sources and actions - [FedEx: FedEx Declared Value & Limits of Liability for Shipments](https://www.fedex.com/en-us/shipping/declared-value.html) - [FedEx Express: Conditions of Carriage for Europe — effective January 15, 2026](https://www.fedex.com/en-ua/conditions-of-carriage.html) - [UPS: 2026 UPS Tariff/Terms & Conditions of Service — United States](https://assets.ups.com/adobe/assets/urn%3Aaaid%3Aaem%3Ac6bf8a2f-018f-4aa0-838b-ffc1a75eb1d9/original/as/terms-carriage-us-en.pdf) - [USPS: Domestic Claims — The Basics](https://faq.usps.com/articles/Knowledge/Domestic-Claims-The-Basics) - [USPS Postal Explorer: DMM 609 — Filing Indemnity Claims for Loss or Damage](https://pe.usps.com/TEXT/DMM300/609.htm) - [USPS: International Shipping Insurance and Return Receipts](https://www.usps.com/international/insurance-extra-services.htm) - [USPS Postal Explorer: IMM 232 — Priority Mail International Insurance and Indemnity](https://pe.usps.com/text/imm/immc2_013.htm) - [Canada Post: Claims — Insurance Coverage](https://www.canadapost-postescanada.ca/cpc/en/support/kb/claims/insurance-coverage.page) - [Canada Post: Claims — Missing Packages](https://www.canadapost-postescanada.ca/cpc/en/support/kb/claims/missing-packages.page) - [Australia Post: Optional Extras — Extra Cover](https://auspost.com.au/sending/parcels-australia/optional-extras) - [Australia Post: Compensation](https://auspost.com.au/personal/receiving/parcel-deliveries/compensation) - [Royal Mail: Retail Compensation Policy for Loss](https://www.royalmail.com/retail-compensation-policy-loss) - [Royal Mail: Retail Compensation Policy for Damage and Part Loss](https://www.royalmail.com/retail-compensation-policy-damage) - [DHL Express UK: Parcel Insurance — Frequently Asked Questions](https://uk.express.dhl.com/faqs/insurance/) - [DHL Express U.S.: Optional Services](https://www.dhl.com/us-en/home/express/products-and-solutions/products-and-services-overview/optional-services.html) - [UPS Capital: U.S. Product Disclosures — Insurance](https://upscapital.com/us-product-disclosures/) - [eBay: eBay Money Back Guarantee Policy](https://www.ebay.com/help/policies/ebay-money-back-guarantee/ebay-money-back-guarantee-policy?id=4210) ## Related 11Tracking guides - [How to File a Package Claim](https://11tracking.com/delivery-actions/package-claim-guide/) — Assess claim readiness, who may be eligible to file, and which official route may apply. - [Carrier Investigation Open, Pending, Closed, or No Resolution](https://11tracking.com/delivery-actions/carrier-investigation-open-pending-or-closed/) — Reconstruct the case type and state, identify who must act, decode closure, and protect outside deadlines. - [Protect Package Refund, Dispute, and Chargeback Deadlines](https://11tracking.com/delivery-actions/protect-package-refund-dispute-and-chargeback-deadlines/) — Protect separate package-remedy deadlines without opening incompatible or duplicate disputes. - [What Should You Do if a Package Is Damaged or Contents Are Missing?](https://11tracking.com/package-problems/package-damaged-or-contents-missing/) — Preserve evidence and route a claim when a package arrives damaged or incomplete. - [Is Your Package Lost or Just Delayed?](https://11tracking.com/package-problems/package-lost-or-delayed/) — Assess whether the evidence supports delay, possible loss, or escalation. - [Who Should I Contact About a Package?](https://11tracking.com/delivery-actions/who-to-contact-about-a-package/) — Identify whether the seller, shipper, or carrier controls the next package action. ### More related guides - [Why Has My Package Tracking Not Updated?](https://11tracking.com/package-problems/tracking-not-updating/) — Diagnose why tracking stopped updating and choose the next useful check or contact. - [Package Opened, Resealed, Inspected, or Appears Tampered With: What to Do](https://11tracking.com/package-problems/package-opened-resealed-inspected-or-tampered-with/) — Preserve package condition, verify official markers, separate packaging change from contents loss, and route to the correct claim or action. [Browse all Package Help guides](https://11tracking.com/package-help/)