--- content_id: delivery-action-signature-required-who-can-sign-or-release canonical_url: https://11tracking.com/delivery-actions/signature-required-who-can-sign-or-release/ title: "Signature Required for a Package: Who Can Sign, and Can the Requirement Be Changed?" meta_description: Identify the exact signature, adult, restricted, or release control on a package, who may receive it, and whether the recipient can change or authorize delivery. language: en published_at: 2026-08-10 last_reviewed: 2026-08-10 carrier_scope: - FedEx - UPS - USPS - DHL Express - Canada Post - Australia Post - Multi-carrier explanatory scope jurisdiction_scope: - United States - Canada - Europe including Ukraine where cited - Australia - Multiple-jurisdiction explanatory scope --- # Signature Required for a Package: Who Can Sign, and Can the Requirement Be Changed? A package that says **Signature Required** does **not** automatically mean the person named on the label must be home. It also does not mean that any adult, neighbor, concierge, or family member can sign. Start by finding the **exact carrier control** attached to the shipment. The answer can change if the service is ordinary signature, indirect signature, direct/address-based signature, adult or proof-of-age delivery, restricted/addressee delivery, or another identity-controlled service. Then check the carrier's **shipment-specific** options. Some controls allow another person to receive the package or allow advance release. Others require an in-person signature, a qualifying age or ID, a particular address, or a specific addressee or authorized agent. A sender-selected restriction can also remove options that a carrier normally offers. The practical rule is: ```text exact control + carrier/service/country + eligible receiver + sender restriction + shipment-specific option + current carrier state = the safe answer for this delivery ``` Do this **before** relying on a spouse, roommate, neighbor, front desk, electronic signature, or safe-place request. ## First identify the exact control Look at the carrier's own tracking or authenticated delivery-management page. Preserve the exact wording instead of shortening everything to “signature required.” Common control families include: | Control family | What to check | What not to assume | |---|---|---| | Ordinary signature | Who the carrier permits to acknowledge receipt | That only the named recipient may sign | | Address-based or direct signature | Whether someone must be present at the delivery address | That “direct” always means named-addressee-only | | Indirect signature | Whether another person, neighbor, building staff member, or release is allowed | That the same alternatives apply to direct or adult controls | | Adult / proof-of-age | The exact age, ID rule, service, and destination | That “adult” always means 21 | | Restricted / addressee control | Whether the addressee or an officially authorized agent is required | That a household relationship alone creates authority | | Safe-drop / signature release | Whether the sender and carrier permit release for this shipment | That an account preference overrides the shipment control | The **carrier's shipment-specific record** is normally stronger operational evidence than a merchant's generic checkout statement. If a store says “signature required” but the carrier does not show the exact service, keep the merchant statement but verify the carrier record before deciding who can receive the parcel. A seller promise can be relevant to a later merchant dispute. It does not, by itself, identify the carrier control currently attached to the shipment. ## Who can sign? The service decides, not the relationship There is no safe universal rule such as “your spouse can sign” or “any adult at the address can sign.” The same person can be eligible under one control and ineligible under another. ### FedEx examples FedEx's current U.S. rules show why the exact control matters: - **Direct Signature Required:** someone at the recipient's address must sign. FedEx expressly describes this as delivery to the **address**, not to one individual recipient. - **Indirect Signature Required:** FedEx can obtain a signature from someone at the delivery address or, in the supported cases described by FedEx, someone nearby such as a neighbor or building manager. Eligible shipments can also support recipient-authorized release. - **Adult Signature Required:** the person accepting the shipment must satisfy the destination's age and identification rule. See [FedEx signature requirements and delivery options](https://www.fedex.com/en-us/delivery-options/signature-services.html). These rules do not make “FedEx signature required” one single category. If the exact type is missing, do not infer the signer from the word **signature** alone. ### UPS examples UPS's current U.S. material distinguishes **Signature Required**, **Adult Signature Required**, and **Direct Delivery Only**. UPS also documents a separate **Deliver to Addressee Only** option in its WorldShip material. That distinction matters: ```text Direct Delivery Only ≠ Deliver to Addressee Only ``` “Direct” can describe an address/rerouting restriction rather than a rule that only one named person may receive the parcel. The reviewed UPS U.S. public Signature Required description does **not** establish a blanket rule that any adult at the address can always sign. Do not fill that gap with a generic internet answer. See [UPS shipping services](https://www.ups.com/us/en/support/shipping-support/shipping-services). ### USPS examples USPS separates **Adult Signature Required** from **Adult Signature Restricted Delivery**. Under the current USPS Domestic Mail Manual: - Adult Signature Required is delivery to a person age 21 or older who satisfies the applicable ID/signature requirement. - Adult Signature Restricted Delivery adds a restriction to the specific addressee or an authorized agent age 21 or older. USPS also has broader Restricted Delivery rules for addressee or properly authorized-agent delivery. See [USPS DMM 503 — Extra Services](https://pe.usps.com/text/dmm300/503.htm) and [USPS DMM 508 — Recipient Services](https://pe.usps.com/text/dmm300/508.htm). The important lesson is not “USPS equals 21.” It is that **ordinary age qualification and restricted/addressee authority are separate controls**. ## “Direct” does not automatically mean the named recipient This is one of the most common dangerous shortcuts. For FedEx Direct Signature Required, current official guidance says that someone at the recipient's address must sign and that the delivery is made to the address, not to one individual recipient. UPS separately names Direct Delivery Only and Deliver to Addressee Only as different controls. USPS restricted services show yet another model: a specific addressee or, where the applicable rule permits, an authorized agent. So this statement is unsafe: > “Direct signature means the person named on the label has to sign.” Use this instead: > Check what **this carrier's exact control** means. A direct/address restriction, an adult control, and an addressee-only restriction are not interchangeable. ## Adult signature is jurisdiction- and service-specific Do not turn **Adult Signature Required** into a global age table. For example, current FedEx guidance states: - U.S. Adult Signature Required deliveries use age **21**. - Canadian FedEx Adult Signature Required deliveries use age **19**. Canada Post separately offers Proof of Age service options with thresholds of **18, 19, or 21**. See [FedEx U.S. signature requirements](https://www.fedex.com/en-us/delivery-options/signature-services.html), [FedEx Canada Delivery Signature Options](https://www.fedex.com/en-ca/shipping-services/delivery-signature-options.html), and [Canada Post Signature and Identity Services](https://www.canadapost-postescanada.ca/cpc/en/support/articles/parcel-services-shipping-in-canada/signature-and-identity-services.page). These numbers are carrier/service examples, not a universal statement about the legal age for alcohol, tobacco, pharmaceuticals, weapons, or any other regulated product. The applicable product law can be a different question. Before relying on another adult, verify: 1. the carrier and division; 2. the destination country; 3. the exact age-control service; 4. the required ID; 5. whether the service requires only age qualification or also restricts the addressee/receiver. ## Can a household member sign? Sometimes. Not automatically. A household member may be enough when the exact control is address-based and permits another eligible person at the address. FedEx Direct is a clear example of an address-based rule. But “lives with me” does not override: - an adult or proof-of-age threshold; - an addressee-only or restricted service; - a formal identity-control service; - a sender restriction; - a carrier requirement that the eligible person be present at a particular location. Do not rely on surname alone. Do not assume a spouse, parent, child, roommate, employee, or caregiver has authority merely because the relationship is legitimate. ## Can a neighbor, concierge, receptionist, or building manager sign? Only when the exact service permits that receiving route. Current official examples show several possibilities: - FedEx Indirect Signature Required can permit a nearby person such as a neighbor or building manager. - DHL Express On Demand Delivery can offer neighbor or building-staff delivery options in supported markets, but DHL states that availability varies by country and shipment. - Canada Post's Proof of Age guidance describes a qualifying authorized concierge as a possible receiver in the cited context. See [FedEx signature requirements](https://www.fedex.com/en-us/delivery-options/signature-services.html), [DHL Express On Demand Delivery](https://www.delivery.dhl.com/), and [Canada Post Proof of Age](https://beta.canadapost-postescanada.ca/cpc/en/support/kb/receiving/delivery-faq/proof-of-age-canada-post.page). These examples do **not** create a cross-carrier “front desk can sign” rule. Before arranging building reception, ask: ```text Does this exact shipment permit another receiver? ↓ Does it permit this category of receiver? ↓ Does the person also satisfy any age / ID rule? ↓ Is the option actually available for this shipment and country? ``` If any answer is unclear, use the carrier's own shipment-management flow rather than leaving informal instructions with the building. ## Can you waive the signature or sign online? Sometimes. The exact control matters. ### FedEx Current FedEx U.S. guidance allows electronic signing for eligible **Indirect Signature Required** shipments. It states that electronic signing is **not** available for Direct or Adult Signature Required deliveries. Use [FedEx Delivery Manager](https://www.fedex.com/en-us/delivery-manager.html) and confirm what is actually offered for your shipment. If the electronic-signature option does not appear, do not assume the website is malfunctioning or that the requirement can be bypassed another way. ### UPS UPS allows delivery changes through supported recipient flows, but its current U.S. guidance says a change option may be absent because the **shipper restricted changes** or because the package or its contents are not eligible. Use [UPS Change a Delivery](https://www.ups.com/us/en/track/change-delivery). An unavailable button is evidence that the normal change path is not currently exposed. It is not proof of the exact reason unless UPS tells you why. ### DHL Express DHL Express On Demand Delivery can offer options such as signature release, neighbor/building-staff delivery, alternate delivery arrangements, or other recipient choices depending on the market. Use [DHL Express On Demand Delivery](https://www.delivery.dhl.com/). DHL also states that standing delivery preferences are followed whenever possible, but a preference may not apply, including when a shipper has restricted the option. A saved account preference is therefore not a guarantee for every parcel. ### Canada Post Canada Post provides Delivery Preferences for eligible parcels, but its current guidance says: - once the package is **Out for delivery**, the preference cannot be selected or changed; - a package requiring a **signature** is not eligible for Delivery Preference; - a package requiring **proof of age** is not eligible for Delivery Preference. See [Canada Post Delivery Preference](https://www.canadapost-postescanada.ca/cpc/en/support/kb/receiving/setting-preferences/choose-a-delivery-preference-canada-post.page). ### Australia Post Australia Post's current Safe Drop guidance allows a signature-on-delivery parcel to use Safe Drop only when the recipient authorizes it **and the sender also allows it**. If the signature cannot be waived, Safe Drop is not an available substitute for that control. Use [Australia Post Safe Drop](https://auspost.com.au/help/collection-delivery/safe-drop). This is why “just authorize release” is not a safe general answer. ## Signature service and delivery instruction are not always the same thing A useful distinction is: ```text signature service/control = the delivery condition attached to the shipment delivery instruction = a permitted direction about how, when, or where delivery should occur ``` They can interact without being the same setting. FedEx's January 2026 European Conditions of Carriage provide a concrete example. The sender-selected Delivery Signature Option generally takes precedence over additional recipient instructions, but the conditions also define qualifying B2C recipient instructions that can alter the original delivery arrangement in selected locations and circumstances. See [FedEx Conditions of Carriage — January 2026](https://www.fedex.com/en-ua/conditions-of-carriage.html). The safe conclusion is narrow: > A carrier may treat the underlying signature control and a downstream delivery instruction as different authority layers. Do **not** generalize the FedEx European contractual model to every country or carrier. If your real task is now to change the address, reroute, reschedule, intercept, or hold the package, use [Change Delivery Address, Reroute, Hold, or Intercept](/delivery-actions/change-delivery-address-reroute-or-hold/). This page should not become the full delivery-change guide. ## A visible feature is not the same as a completed change Treat the carrier's evidence as a sequence. ```text carrier offers the feature generally ↓ option appears for this shipment ↓ you submit or authorize the request ↓ carrier shows a confirmation or updated instruction ↓ delivery is attempted under the current state ↓ physical handoff occurs ``` Each step confirms something different. ### 1. Generic feature exists This proves only that the carrier has a feature. It does not prove your shipment, service, sender, address, or country is eligible. ### 2. Option appears for this shipment This is stronger. It shows that the carrier's current system is exposing the choice for this shipment at that moment. It does not prove the request has been submitted. ### 3. Request or authorization is submitted This proves the request was sent through the carrier flow. It does not necessarily prove the carrier has applied it operationally. ### 4. Carrier confirmation or updated state appears This is the strongest pre-delivery evidence that the current carrier system recognizes the instruction or selection. It still does not prove the driver has physically completed delivery that way. ### 5. Physical delivery occurs Now the question has changed. The handoff, signature, photo, proof, or delivery outcome belongs to a post-delivery page. This distinction matters especially for standing preferences. DHL Express says it will use delivery preferences whenever possible, but a preferred option may not be applied, including where the shipper has restricted it. Do not tell a neighbor, concierge, or household member that a release is “definitely approved” merely because a generic carrier feature exists. ## What to do before delivery Use this sequence if the package has not yet been delivered and no failed attempt has been recorded. ### Step 1 — Open the carrier's own shipment record Use the official tracking page, authenticated account, app, or carrier notification. Record the exact control wording. Do not post the tracking number, address, recipient name, door-tag number, or screenshots containing private shipment information in a public forum. ### Step 2 — Identify the service rule Ask: - Is this ordinary, indirect, direct/address-based, adult/age, restricted/addressee, identity-controlled, or another named service? - What carrier division and country apply? - Does the rule describe a person, an address, an age, an ID, an authorized agent, or a release method? ### Step 3 — Test the proposed receiver If someone else may be available, test that person against the exact rule. Do not start from their relationship to you. Start from the control. For example: ```text roommate + address-based rule permitting another person at the address → may be compatible neighbor + indirect service that expressly permits neighbor delivery → may be compatible neighbor + direct/address-only control → do not assume compatible 19-year-old receiver + U.S. FedEx Adult Signature Required → not compatible with the current 21+ rule authorized agent + USPS restricted service → may be compatible only under the applicable USPS authorization rule ``` ### Step 4 — Check the shipment-specific action If you need release, electronic signature, neighbor delivery, Safe Drop, or another recipient option, use the official carrier tool. The absence of the option can be meaningful. Do not use a third-party “waiver form,” altered notice, copied signature, another person's ID, or an unofficial workaround. ### Step 5 — Preserve confirmation If the carrier accepts a request, preserve the carrier confirmation, email, app state, or updated shipment instruction. You do not need to send that private evidence to 11Tracking. ### Step 6 — Recheck before relying on the arrangement Carrier state can change as the shipment reaches final delivery. If the option disappears, is rejected, or is replaced by another instruction, use the latest official carrier state rather than the earlier screen. ## What the evidence confirms — and what it does not | Evidence you have | What it can support | What it does not prove by itself | |---|---|---| | Merchant says “signature required” | Merchant represented a signature condition | Exact carrier service attached | | Carrier names the exact signature service | Operational control/service identity | That your preferred alternate receiver is eligible | | Carrier help page describes a feature | Carrier offers that feature in some scope | This shipment is eligible | | Option appears in your shipment account | Current system exposes the option | Request has been submitted | | You submit/authorize the option | Request or authorization was made | Carrier has completed the operational change | | Carrier shows confirmation/current instruction | Strong pre-delivery evidence of current carrier state | Driver has physically completed the handoff | | Delivery/POD later records the outcome | Evidence about completed delivery | That every disputed fact is correct or that a claim is valid | The safest answer often comes from combining the first two relevant layers: ```text exact official service rule + shipment-specific current carrier state ``` ## If no eligible signer will be available Do not guess what the carrier will do next. Before an attempt, check only the options currently offered for the shipment: - eligible electronic release; - permitted neighbor/building-staff delivery; - carrier-supported delivery instruction; - another permitted shipment-management option. If your primary task becomes **rerouting, holding, changing the address, intercepting, or rescheduling**, move to [Change Delivery Address, Reroute, Hold, or Intercept](/delivery-actions/change-delivery-address-reroute-or-hold/). If the carrier records an unsuccessful attempt or leaves a notice, this page stops owning the workflow. Use [What Does “Delivery Attempted” Mean?](/tracking-status/delivery-attempted/) for the attempt reason, reattempt, notice, and pickup transition. Do not rely on a universal “three attempts,” “next day,” or “it will automatically go to pickup” rule here. Those outcomes depend on the carrier, service, notice, and recorded state. ## If the package moves to pickup Home-delivery signer eligibility does not automatically determine who can collect the parcel later. Once the parcel is actually **Ready / Available / Awaiting Customer Pickup** and the problem is ID, recipient name, authorization, collector identity, or release eligibility, use [Package Pickup ID, Name, Address, or Authorized Collector](/delivery-actions/package-pickup-id-name-or-authorized-collector/). Do not send someone to a pickup point merely because tracking mentions a facility or a redirect request. Confirm that the parcel is actually ready under the carrier's pickup workflow. ## If the package has already been delivered This page is intentionally pre-delivery. After delivery, route by the new problem: - Need the signer, signature, photo, or delivery evidence: [Proof of Delivery, Photo, and Signature](/delivery-actions/proof-of-delivery-photo-and-signature/). - The carrier proof contains a material factual contradiction: [Challenge Incorrect Proof of Delivery](/delivery-actions/challenge-incorrect-proof-of-delivery/). - The package was delivered without a required signature, adult signature, age check, identity check, or named-person control: [Package Delivered Without the Required Signature, Adult Signature, or Age Check](/package-problems/package-delivered-without-required-signature-or-age-check/). - Tracking says Delivered but the parcel is missing: [Package Says Delivered but I Did Not Receive It](/package-problems/delivered-but-not-received/). - The main problem is that a delivery instruction was ignored or the parcel was left somewhere unsafe or unauthorized: [Delivery Instructions Ignored or Package Left in an Unsafe Place](/package-problems/delivery-instructions-or-safe-place-ignored/). Do not keep using pre-delivery release logic to diagnose a completed delivery. ## Privacy and authorization safety A carrier may legitimately require a government-issued ID, age evidence, account login, or shipment-specific authentication. 11Tracking does not need those documents. Do not upload or send 11Tracking: - government ID; - date-of-birth evidence; - signature images; - tracking numbers; - full delivery addresses; - door-tag or notice numbers; - pickup or access codes; - QR codes; - carrier account screenshots; - delivery photos containing private details. Use sensitive information only inside the carrier's verified official process when the carrier actually requires it. Do not: - forge a signature; - sign as another person; - use another person's ID; - alter a door tag or notice; - create false agent authorization; - bypass an adult, age, identity, or addressee-only control; - share a release credential with someone you are not legitimately authorizing. If a carrier option is unavailable, that is not a reason to defeat the control. ## Current official pre-delivery actions Use only the action that matches the carrier and shipment: - **FedEx U.S.:** [FedEx Delivery Manager](https://www.fedex.com/en-us/delivery-manager.html) — check whether the shipment exposes electronic signature, delivery instructions, or another eligible option. Direct and Adult Signature Required do not use the current electronic-signature route. - **UPS U.S.:** [Change a Delivery](https://www.ups.com/us/en/track/change-delivery) — check the options actually exposed for the shipment. Shipper restrictions or shipment eligibility can remove change options. - **DHL Express:** [On Demand Delivery](https://www.delivery.dhl.com/) — check the recipient options offered in the shipment's market and current state. - **Canada Post:** [Delivery Preference](https://www.canadapost-postescanada.ca/cpc/en/support/kb/receiving/setting-preferences/choose-a-delivery-preference-canada-post.page) — use only for eligible parcels; current guidance excludes signature and proof-of-age packages. - **Australia Post:** [Safe Drop](https://auspost.com.au/help/collection-delivery/safe-drop) — use only when the parcel is eligible and the sender permits the signature to be waived. A carrier's action page can show what is possible. Your shipment-specific authenticated state decides whether the option is available now. ## Frequently asked questions ### Does the person named on the package always have to sign? No. Some services are address-based or allow another eligible receiver. Other services restrict delivery to a particular addressee or authorized agent. Identify the exact carrier control before deciding. ### Can my spouse, roommate, or family member sign? Possibly, if the exact service permits another person at the address and that person satisfies any age, ID, or other restriction. A family relationship is not a universal authorization rule. ### Can a neighbor sign? Only when the exact service allows it. FedEx Indirect Signature Required is one current example where a neighbor or building manager can be eligible. Do not transfer that rule to direct, adult, restricted, or addressee-only controls. ### Does Direct Signature Required mean only I can sign? Not for FedEx. FedEx says its Direct Signature Required service requires someone at the recipient's address and is delivery to the address, not one individual recipient. Other carriers can use different terminology, so keep the carrier name attached to the rule. ### Does Adult Signature Required always mean 21? No. Age rules vary by carrier, service, and jurisdiction. Current official examples include FedEx U.S. at 21 and FedEx Canada at 19; Canada Post separately offers Proof of Age options at 18, 19, or 21. Verify the exact service instead of using one global number. ### Can I sign for the package online? Only if the exact carrier service and shipment allow it. Current FedEx U.S. guidance permits electronic signing for eligible Indirect Signature Required deliveries but not Direct or Adult Signature Required deliveries. ### Why is the release or change option missing? The carrier may not offer that option for the exact service, shipment, sender restriction, contents, country, or current delivery state. UPS expressly lists shipper restrictions and shipment ineligibility as reasons a delivery-change option may not appear. ### I already saved a delivery preference. Is the carrier required to follow it? Do not assume so. DHL Express states that standing preferences are used whenever possible, but a preference may not apply, including when the shipper has restricted it. ### The carrier accepted my request. Is the change complete? Treat the confirmation as evidence of the carrier's current pre-delivery state, not proof of the eventual handoff. Recheck tracking and the authenticated carrier page before relying on the arrangement. ### The driver already tried to deliver. What now? Use [Delivery Attempted](/tracking-status/delivery-attempted/). Once a failed attempt is recorded, the key question is no longer just who could have signed before delivery; it is what the recorded attempt means and what next branch the carrier has created. ## Use the companion app when it helps USTracking is the companion mobile app for 11Tracking and can keep active shipment history available on your phone. USTracking can organize supported public tracking events and help monitor later recorded updates. It cannot determine a private shipment's hidden signature setting, verify a signer or ID, authorize release, change or remove a signature requirement, contact the carrier or sender, reroute or hold a shipment, retrieve protected proof of delivery, or guarantee delivery. - [Google Play](https://play.google.com/store/apps/details?id=com.smartaistudio.ustracking) - [App Store](https://apps.apple.com/us/app/ustracking-package-helper-ai/id6749468345) ## Official sources and actions - [FedEx U.S.: Signature Requirements and Delivery Options](https://www.fedex.com/en-us/delivery-options/signature-services.html) - [FedEx Europe / Ukraine-hosted conditions: Conditions of Carriage — January 2026](https://www.fedex.com/en-ua/conditions-of-carriage.html) - [FedEx Canada: FedEx Delivery Signature Options](https://www.fedex.com/en-ca/shipping-services/delivery-signature-options.html) - [UPS U.S.: Shipping Services — Delivery Options](https://www.ups.com/us/en/support/shipping-support/shipping-services) - [UPS U.S.: Change a Delivery](https://www.ups.com/us/en/track/change-delivery) - [UPS WorldShip: Shipment, Package, and Pallet Options](https://www.ups.com/worldshiphelp/WSA/ENG/AppHelp/mergedProjects/CORE/Codes/Shipment_and_Package_Options.htm) - [USPS Postal Explorer: DMM 503 — Extra Services](https://pe.usps.com/text/dmm300/503.htm) - [USPS Postal Explorer: DMM 508 — Recipient Services](https://pe.usps.com/text/dmm300/508.htm) - [DHL Express ODD: On Demand Delivery — U.S./global landing](https://www.delivery.dhl.com/) - [DHL Express ODD: Delivery Preferences / Standing Instruction](https://delivery.dhl.com/customer/standing-instruction.xhtml) - [Canada Post: Signature and Identity Services](https://www.canadapost-postescanada.ca/cpc/en/support/articles/parcel-services-shipping-in-canada/signature-and-identity-services.page) - [Canada Post: Proof of Age Requirements](https://beta.canadapost-postescanada.ca/cpc/en/support/kb/receiving/delivery-faq/proof-of-age-canada-post.page) - [Canada Post: Choose a Delivery Preference](https://www.canadapost-postescanada.ca/cpc/en/support/kb/receiving/setting-preferences/choose-a-delivery-preference-canada-post.page) - [Australia Post: Leave in a Safe Place — Safe Drop](https://auspost.com.au/help/collection-delivery/safe-drop) ## Related 11Tracking guides - [What Does “Delivery Attempted” Mean?](https://11tracking.com/tracking-status/delivery-attempted/) — Interpret Delivery Attempted or Notice Left and choose the next recipient action. - [Can I Change a Package Delivery Address, Reroute It, Hold It, or Intercept It?](https://11tracking.com/delivery-actions/change-delivery-address-reroute-or-hold/) — Check whether a change, hold, reroute, or intercept option may be available and how to confirm later events. - [Package Pickup ID, Name, Address, or Authorized Collector](https://11tracking.com/delivery-actions/package-pickup-id-name-or-authorized-collector/) — Identify the service-specific release control, build the minimum evidence bundle, and use the official route before the deadline. - [Package Delivered Without the Required Signature, Adult Signature, or Age Check](https://11tracking.com/package-problems/package-delivered-without-required-signature-or-age-check/) — Check whether a required signature, adult-signature, age, identity, or named-person delivery control was actually bypassed. - [How to Get Proof of Delivery, a Delivery Photo, or a Signature](https://11tracking.com/delivery-actions/proof-of-delivery-photo-and-signature/) — Retrieve and interpret a carrier delivery photo, signature, or proof-of-delivery record. - [Package Says Delivered but I Did Not Receive It](https://11tracking.com/package-problems/delivered-but-not-received/) — Search after a Delivered scan and decide when missing-package escalation may be warranted. - [Delivery Instructions Ignored or Package Left in an Unsafe Place: What to Do](https://11tracking.com/package-problems/delivery-instructions-or-safe-place-ignored/) — Verify the instruction, authority, and placement when a parcel is left somewhere unexpected or unsafe. [Browse all Package Help guides](https://11tracking.com/package-help/)