--- content_id: package-problem-opened-resealed-inspected-or-tampered-with canonical_url: https://11tracking.com/package-problems/package-opened-resealed-inspected-or-tampered-with/ title: "Package Opened, Resealed, Inspected, or Appears Tampered With: What to Do" meta_description: Classify an opened, resealed, inspected, repacked, relabeled, or apparently tampered package, preserve evidence safely, and route missing contents, customs, claims, or hazards correctly. language: en published_at: 2026-08-06 last_reviewed: 2026-08-04 carrier_scope: - USPS - UPS - FedEx - DHL Express - Canada Post - Royal Mail - Parcelforce - Australia Post jurisdiction_scope: - United States - Canada - United Kingdom - Australia - New Zealand - International explanatory scope --- # Package Opened, Resealed, Inspected, or Appears Tampered With: What to Do A parcel that arrives open, retaped, reboxed, overbagged, relabeled, or marked as inspected shows that one or more packaging layers changed. It does **not** by itself prove unauthorized tampering, theft, who opened it, when the change happened, or who is responsible. Several legitimate processes can alter packaging: - customs, postal, agricultural, wildlife, security, or regulatory inspection; - carrier screening or inspection; - damage containment; - repair, rewrapping, or repacking; - replacement of an unreadable label; - seller or fulfillment-center repacking; - accidental opening during handling; - handling by a household member, front desk, mailroom, or other receiving point. Unknown or unauthorized interference is also possible. The safe task is not to guess the actor from tape or box appearance. It is to preserve the condition, verify any marker, reconcile the contents, set a limit on what the evidence proves, and route the result. Use this sequence: ```text check immediate safety → freeze the arrival condition → identify the exact physical change → verify any official marker or notice → classify inspection, repair, repack, damage, or unknown handling → reconcile the contents → use weight only as supporting evidence → identify the actor that controls the next action → protect claim, seller, marketplace, and payment deadlines ``` ## Stop first if the package may be unsafe Do not continue an ordinary evidence checklist if the parcel is: - leaking powder or liquid; - unexpectedly hot, smoking, swollen, hissing, buzzing, or wired; - stained, oily, crystallized, or strongly odorous; - producing irritation; - exposing broken glass, needles, sharp metal, or a damaged battery; - associated with an unknown biological, chemical, or other hazardous substance. Do not open it further, shake it, squeeze it, smell it closely, carry it through a building, place it in a drop box, or return it through ordinary shipping. Keep people away where safe and follow current local emergency, postal-security, building-safety, carrier, or law-enforcement guidance. Evidence preservation is secondary to personal safety. 11Tracking cannot determine whether a package is safe. ## Freeze the arrival condition before changing it When the parcel is safe to handle, preserve what exists before further opening, cleaning, repair, disposal, or return. Record privately: 1. who first saw the parcel; 2. where and when it was delivered; 3. whether another household member, neighbor, receptionist, concierge, mailroom, or agent handled it; 4. whether the opening or damage was visible before anyone touched it; 5. whether a delivery photo shows the same condition; 6. all outer surfaces; 7. every seam, corner, puncture, wet area, or crushed area; 8. original and additional tape; 9. inspection wording, seals, notices, and labels; 10. any new outer bag, box, or overpack; 11. the original package inside the replacement packaging; 12. every old and new shipping label; 13. the opening sequence and inner packaging, if safe; 14. the exact contents, quantity, condition, model, and accessories. Use original, unedited photographs or video. Make separate redacted copies for non-official sharing. Do not remove labels, cut away tape, throw out packaging, clean residue, repair the item, return the parcel, or repackage it until the carrier, seller, marketplace, postal operator, customs authority, claim process, or investigation confirms what evidence it needs—unless safety requires immediate official action. ## Describe the physical change without naming a culprit Use neutral descriptions. | Observable condition | Safe description | Unsupported conclusion | |---|---|---| | Seam cut or split | “The bottom seam is cut/open.” | “A carrier employee opened it.” | | Torn envelope | “The outer material is torn.” | “It was deliberately searched.” | | Additional clear tape | “Clear tape covers part of the original closure.” | “Customs resealed it.” | | Branded inspection tape | “The parcel carries tape naming the stated authority.” | “That authority removed an item.” | | Carrier or postal bag | “The original parcel is inside a branded damage bag.” | “The operator caused the damage.” | | New outer box | “The original container is inside another box.” | “The carrier counted every item.” | | Second or replacement label | “A newer label covers part of an earlier label.” | “The parcel was swapped.” | | Broken retail seal | “The product seal is broken.” | “Customs or the carrier opened the product.” | | Lower or different weight | “Two records show different weight figures.” | “An item was stolen between those scans.” | A precise physical description is more useful to support than an accusation that cannot be proved. ## Identify what changed Package integrity has several layers. ### Outer shipping package Examples: - box, envelope, mailer, satchel, tube, or crate; - closure seam; - shipping tape; - security tape; - overbag; - replacement carton; - shipping label. ### Inner protective packaging Examples: - bubble wrap; - foam; - dividers; - inserts; - internal bags; - seals; - product supports. ### Retail or product packaging Examples: - manufacturer seal; - shrink wrap; - tamper-evident band; - sterile barrier; - collector box; - serial or model label. ### Contents Examples: - item count; - accessories; - documents; - components; - correct model or variant; - damage; - contamination; - missing item; - another customer’s item. The actor that changed one layer may not have changed another. An outer carton can be rewrapped while the inner retail package remains sealed. A retail seal can be broken even when the shipping box appears intact. ## Check whether there is an official inspection marker A marker is useful only when it can be tied to the current authority, operator, country, service, or case. Possible markers include: - officially documented inspection tape; - agency seal or stamp; - written examination notice; - carrier or postal damage/repack label; - a tracking or account event; - a customs or carrier case reference; - a case-specific explanation; - no official marker. ### Officially documented example: CBP tape U.S. Customs and Border Protection currently states that when it reseals international mail after examination, it uses colored tape marked `Examined by CBP`. That marker can support this conclusion: > The package carries a marker consistent with the current CBP international-mail examination process. It does **not** establish: - that every item listed by the seller was present when CBP received the parcel; - that every item was counted during examination; - that damage occurred during examination; - that missing contents disappeared at CBP; - that later carrier or post-delivery handling did not change the parcel; - that visually similar tape is authentic without context or confirmation. Keep the country and authority attached to the statement. Do not turn a U.S. marker into a global customs-tape rule. ### Canada: examination and rewrapping can be separate Canada Border Services Agency documents a model in which Canada Post may repair or rewrap damaged international mail. A border officer may temporarily use tape to prevent contents from being lost, and CBSA uses different letters when examination caused damage and when the item was already damaged before examination. This demonstrates an important distinction: ```text authority that examined ≠ operator that rewrapped ≠ actor that caused the original damage ``` A written notice can be stronger than tape appearance because it may state which process occurred. ### Carrier or postal damage containment Royal Mail currently says it may place a damaged item in a Royal Mail bag to prevent further damage. A carrier or postal bag can support a containment or repair explanation. It does not prove: - the operator caused the first tear; - the inner package was opened; - every item was counted; - the contents were complete before containment. ### No global tape catalogue exists Do not rely on an unofficial image gallery to authenticate every customs, carrier, postal, or security marker. Marker design can vary by: - country; - authority; - postal operator; - carrier division; - facility; - service; - date; - packaging condition. Generic tape, a new box, handwriting, a plastic bag, or a second label can confirm a change without identifying the actor. ## Inspection, screening, opening, and repacking are different events Do not use these terms interchangeably. | Event | What may happen | What the event does not automatically prove | |---|---|---| | Screening | X-ray, imaging, data review, detection tools | Physical opening | | Physical inspection | Package or contents examined under an authorized process | Theft, damage, or complete inventory | | Temporary containment | Tape or bag prevents further loss | Cause of original opening | | Repair or rewrap | Damaged outer packaging is reinforced or covered | Inner contents inspection | | Repack or rebox | Shipment continues in replacement packaging | Every item was counted | | Relabeling | A damaged, local, routing, or replacement label is applied | Parcel identity or contents were changed | | Unknown handling | Physical change has no reliable marker | Authorized or unauthorized cause | USPS publishes a narrow agricultural-inspection process in which opening authority depends on mail class and authorization. FedEx, DHL Express, and Parcelforce publish current conditions that permit inspection or security opening in defined circumstances. These rules show that authorized opening can occur. A carrier’s right to inspect does not prove that it opened a particular parcel. ## Set an evidence ceiling before assigning responsibility The evidence should determine the strongest statement you make. ### Level 1 — Physical change confirmed Example: > The package has additional tape and an open seam. Actor and purpose remain unknown. ### Level 2 — Official process is plausible Example: > The shipment route and marker are compatible with customs examination. The event is not case-confirmed. ### Level 3 — Official marker is documented Example: > The package carries wording that the named authority currently documents for its process. The marker still does not certify contents or liability. ### Level 4 — Case-specific handling is confirmed Example: > The carrier or authority confirms that the shipment was inspected, repaired, repacked, or relabeled. The record establishes the stated process—not individual fault or the exact point of loss. ### Level 5 — Contents conflict is confirmed Example: > One ordered item is missing and the original packaging has been preserved. The loss exists. The responsible actor or stage may remain unknown. Use the conclusion supported by the current level. Do not jump from “resealed” to “tampered,” or from “missing” to “stolen by customs.” ## Reconcile the contents before choosing the main route ### Packaging changed, contents intact When all contents are present and usable: - preserve the basic packaging and marker evidence; - determine whether a product or manufacturer seal affects safe use, warranty, authenticity, resale, or the seller’s “new” condition promise; - ask the seller or manufacturer for the applicable product route; - ask the carrier or authority only for an explanation it controls. A cosmetic shipping-box change may not require a carrier claim. ### Contents damaged or missing Once damage or missing contents are the primary outcome, move to [Package Damaged or Contents Missing](https://11tracking.com/package-problems/package-damaged-or-contents-missing/). A30 still contributes: - the arrival-condition record; - marker provenance; - every packaging layer; - the attribution ceiling; - any comparable weight records; - the custody chronology. Do not discard the original outer and inner packaging. USPS, FedEx, UPS, Parcelforce, Royal Mail, and Australia Post publish processes in which packaging, photographs, contents, labels, serials, or physical inspection may be required. ### Wrong contents or another customer’s item If the package, paperwork, item, label, or recipient does not match the expected shipment, use [Wrong Package Received or Addressed to Someone Else](https://11tracking.com/package-problems/wrong-package-received/). Do not publish or use another person’s documents, address, phone number, barcode, or order information. ### Package disappeared after correct delivery If the complete parcel was correctly delivered and then credibly removed, use [Package Stolen After Delivery](https://11tracking.com/package-problems/package-stolen-after-delivery/). Packaging found later may support that case, but A30 does not decide post-delivery theft. ### Delivery photo or proof is wrong If the carrier’s photo, signature, location, timestamp, or other delivery evidence materially contradicts the package or address, use [Challenge Incorrect Proof of Delivery](https://11tracking.com/delivery-actions/challenge-incorrect-proof-of-delivery/). ### Restricted, removed, or seized contents If an official notice says an item was restricted, prohibited, seized, removed, returned, or destroyed, the central problem is the official restriction state—not packaging appearance. Use the current customs or restricted-item route and do not attempt to defeat inspection or import controls. ## Use weight as supporting evidence, not a theft detector A displayed weight can mean different things: - product catalogue weight; - seller-declared parcel weight; - postal-counter acceptance weight; - carrier measured weight; - dimensional or billable weight; - automated billing-audit weight; - customs declared gross or net weight; - post-repack weight; - recipient household-scale weight. These values are not automatically comparable. ### Before comparing two weights, check 1. Are both physical mass rather than dimensional or billable weight? 2. Are the units the same? 3. Were both measured rather than declared? 4. At what stage was each recorded? 5. Was the same outer and inner packaging present? 6. Was the parcel wet, repaired, overbagged, reboxed, or relabeled? 7. Are rounding and scale tolerance known? 8. Does the difference exceed reasonable packaging or measurement variation? ### What weight may support - a discrepancy worth asking the sender or carrier to review; - comparison with the seller’s packing record; - a request for account-level measurement details; - corroboration that packaging or contents may have changed; - a chronology when several comparable official measurements exist. ### What weight cannot prove alone - theft; - who opened the package; - which item was removed; - where the change happened; - that customs or the carrier caused the loss; - that the seller packed every item; - liability. CBSA currently explains that a weight mismatch with the declared goods can itself trigger further examination. DHL Express conditions also permit reweighing or remeasurement for charges. A changed figure can therefore be an inspection trigger or billing measurement rather than proof of contents loss. ## Check whether another person handled it after delivery Before assigning a transit explanation, reconstruct the final custody stage. Check privately with: - household members; - reception; - concierge; - security; - mailroom; - workplace receiving; - building management; - an authorized neighbor or agent. Record: - who first received it; - whether the package was already open; - whether anyone opened it to identify the recipient; - whether it moved to another room or shelf; - whether inner or outer packaging was altered after delivery. A package can be officially inspected in transit and later opened by another person. It can also arrive intact and be opened after delivery. These are separate events. ## Ask each actor only for the evidence or action it controls | Actor | What to ask | What it normally cannot decide | |---|---|---| | Customs or inspection authority | Whether a case-specific examination occurred, what notice applies, and whether an official complaint route exists | Carrier movement, seller refund, marketplace outcome | | Postal operator | Rewrap, damage-bag, delivery, local handling, postal claim or inspection requirements | Customs decision or merchant reimbursement | | Express or parcel carrier | Damage/repack event, label replacement, internal review, contract-holder action, claim route | Seller refund or customs admissibility | | Sender or label purchaser | Original packaging, declared contents, shipment records, carrier contract, account-level case | Recipient’s marketplace decision | | Seller or merchant | Packing record, product seal, missing/damaged item remedy, refund or replacement | Carrier/customs handling record | | Fulfillment provider | Pick/pack record, item count, carton, serial or weight record | Final delivery handling | | Marketplace | Buyer-protection route, required evidence, deadlines | Carrier/customs findings | | Payment provider or issuer | Transaction dispute and deadline | Parcel investigation | | Claim team | Eligibility, evidence review, inspection and compensation decision | Criminal or customs attribution | | Investigation team | Case state, requested evidence, current dependency, closure reason | Guaranteed compensation | | 11Tracking | Explain public events, evidence limits, and routing | Authenticate markers, inspect the parcel, identify the opener, or recover contents | Use [Who Should I Contact About a Package?](https://11tracking.com/delivery-actions/who-to-contact-about-a-package/) when the controlling actor is unclear. Use the [Official Carrier Support Directory](https://11tracking.com/carrier-support/) to find the correct carrier, country, and division route. ## If customs is still processing or holding the parcel A30 is primarily for physical package-integrity evidence, usually after the user can see the parcel or a case-specific inspection record. Use the customs status and problem routes when the main issue is: - [Customs Processing](https://11tracking.com/tracking-status/customs-processing/); - [Package Stuck in Customs](https://11tracking.com/package-problems/package-stuck-in-customs/); - [Customs Cleared but No Tracking Update](https://11tracking.com/package-problems/customs-cleared-no-update/); - [Customs Asks for ID, Tax Number, Invoice, or Proof](https://11tracking.com/international-shipping/customs-asks-for-id-tax-number-invoice-or-proof/); - [Customs Declaration, HS Code, Value, or Invoice Mismatch](https://11tracking.com/international-shipping/customs-declaration-hs-code-value-or-invoice-mismatch/); - [Customs Fee, Duty, Tax, Brokerage, or Release Payment Request](https://11tracking.com/international-shipping/customs-fee-duty-or-tax-payment-request/). An inspection can coexist with a document, payment, restriction, or movement problem. Route by the unresolved action, not by the word `customs` alone. ## Preserve the original package for a claim or investigation Do not treat photographs as a guaranteed substitute for physical evidence. Depending on the operator, service, country, item, and claim: - the original outer packaging may be required; - inner packaging may be required; - the item and all remaining contents may need inspection; - shipping labels must remain attached; - photographs of the exterior, interior, item, and label may be requested; - proof of value, serial numbers, repair estimates, or other records may be required; - the sender or account holder may control the claim. Use [Package Claim Guide](https://11tracking.com/delivery-actions/package-claim-guide/) when you need the full claimant, eligibility, evidence, deadline, and filing workflow. If a carrier search, trace, damage review, customs review, or claim investigation is already open, use [Carrier Investigation Open, Pending, Closed, or No Resolution](https://11tracking.com/delivery-actions/carrier-investigation-open-pending-or-closed/) to identify the exact process and state. Opening a case does not establish liability or guarantee payment. ## Keep customs, carrier, merchant, and payment clocks separate A package-integrity issue can activate several independent deadlines: - seller damage or missing-item notice; - merchant return; - marketplace buyer-protection; - payment-provider dispute; - card chargeback; - carrier damage or partial-loss notice; - postal claim; - customs complaint; - investigation response; - warranty; - product-safety or replacement route. Do not assume: ```text carrier review = seller deadline paused customs complaint = marketplace deadline paused package returned = evidence preserved claim opened = compensation guaranteed ``` Use [Protect Package Refund, Dispute, and Chargeback Deadlines](https://11tracking.com/delivery-actions/protect-package-refund-dispute-and-chargeback-deadlines/) when several systems are running at once. ## Be careful before refusing or returning the parcel There is no universal rule to accept or refuse every opened or resealed package. Before refusing or returning: - complete the safety check; - preserve the arrival condition; - identify whether the carrier or authority provided a marker or notice; - check the seller or marketplace route; - determine whether opening further is necessary or could destroy evidence; - determine whether the carrier requires the original package for inspection; - record the current delivery, claim, return, and buyer-protection deadlines. A return can destroy the user’s access to the packaging, item, and labels. A refusal can affect a marketplace route. Use [Can You Refuse a Package or Return It Without Accepting Delivery?](https://11tracking.com/delivery-actions/refuse-a-package/) when physical non-acceptance is still being considered. ## If the product seal is broken but shipping contents are complete A broken retail, manufacturer, sterile, food, medicine, cosmetic, collector, or tamper-evident seal can create a product-condition question even if the outer parcel and item count are complete. Do not use or consume a product merely because the shipping parcel was delivered successfully. Contact the seller, manufacturer, pharmacy, or responsible professional through an official channel. Preserve: - shipping packaging; - product packaging; - seal condition; - batch, lot, model, and serial information privately; - order and seller communication. This guide does not provide medical, food-safety, pharmaceutical, hazardous-material, or product-authentication advice. ## Write a neutral support statement Use observable facts and a specific request. > The parcel arrived on **[date/time]** with **[cut seam / additional tape / branded inspection tape / damage bag / replacement box / over-label / broken inner seal]**. Before further handling, I preserved photographs of all package surfaces, labels, tape, notices, inner packaging, and contents. The contents are **[intact / damaged / missing / wrong / not yet checked because of safety]**. Please confirm whether your records show inspection, damage repair, rewrapping, repacking, or label replacement; identify who must open the next case; state whether the original packaging must be retained or presented; and provide a case or reference number. Do not state that a named actor stole, tampered with, or intentionally damaged the parcel unless an official decision or independent evidence supports that conclusion. ## Build a privacy-safe package-integrity chronology Keep the following privately: ### Parcel identity - order and seller; - tracking number; - carrier and final-mile carrier; - expected package count; - general item description; - known shipment route. ### Arrival condition - delivery time and location; - first person to see the package; - photographs of every surface; - tape, seams, holes, wet areas, bags, boxes, labels, and notices; - original package inside any overpack. ### Contents - item count; - damage; - missing accessories or components; - packing slip; - wrong paperwork; - retail seal condition; - model and serial details stored privately. ### System and case evidence - exact tracking wording; - official inspection or damage event; - official notice; - seller packing record; - comparable weight records; - carrier/customs/merchant case numbers; - active deadlines; - later corrections, replacements, refunds, or compensation. Do not publish: - full labels; - tracking numbers; - names; - addresses or unit numbers; - barcodes or QR codes; - customs references; - invoices; - signatures; - account details; - payment information; - full serial numbers; - images of another customer’s documents. ## Avoid duplicate recovery If the missing item is later found, the parcel reappears, or the user receives a replacement, refund, marketplace credit, claim payment, or other compensation: - notify the relevant seller, marketplace, carrier, insurer, or payment provider; - preserve the later event; - do not conceal recovery; - do not keep duplicate compensation unless the controlling process confirms it is correct. An investigation, refund, replacement, and carrier claim can produce separate records. They should not silently become multiple recovery for the same loss. ## What 11Tracking and USTracking cannot do 11Tracking can explain the difference between an observable packaging change, an official marker, a carrier repair or repack, a contents problem, and an unsupported accusation. USTracking may organize supported public tracking events and monitor later recorded updates. Neither service can: - inspect the parcel or contents; - authenticate customs tape, carrier tape, labels, seals, notices, photographs, or video; - confirm that an official marker belongs to the specific parcel; - identify who opened, resealed, relabeled, or repacked it; - determine when an item disappeared; - access private carrier, customs, postal, seller, fulfillment, or marketplace records; - verify shipment weights; - establish theft, misconduct, liability, or legal rights; - preserve physical evidence; - contact an authority, carrier, seller, or marketplace; - create a customs complaint; - open an investigation; - file a claim; - recover missing contents; - protect deadlines; - guarantee refund, replacement, compensation, or case outcome. ## The safest conclusion separates five questions A package-integrity problem becomes clearer only when five questions have separate answers: 1. **What changed physically?** 2. **What marker or official record supports a handling process?** 3. **Are the contents intact, damaged, missing, wrong, restricted, or unsafe?** 4. **What is the strongest actor or custody conclusion the evidence actually supports?** 5. **Which authority, carrier, sender, seller, marketplace, claim, investigation, or safety process controls the next action?** The strongest evidence may confirm that customs examined a parcel or that a carrier rewrapped damaged packaging. It still may not prove that every item was present, who caused the first damage, where a loss occurred, or who is liable. Preserve the evidence, keep the attribution no stronger than the record, and route the case by the contents and safety outcome. ## Keep the next update handy Save the shipment in the companion app and return to its tracking history while you wait for the next carrier update. USTracking can organize supported public tracking events and monitor later recorded updates. It cannot inspect a parcel or its contents; authenticate customs tape, seals, labels, notices, photographs, or weight records; determine who opened or repacked a package; access private customs, carrier, seller, or marketplace records; identify where damage or loss occurred; contact an authority or carrier; preserve physical evidence; open an investigation; file a claim; recover missing contents; protect a deadline; or guarantee a refund, replacement, compensation, or case outcome. - [Google Play](https://play.google.com/store/apps/details?id=com.smartaistudio.ustracking) - [App Store](https://apps.apple.com/us/app/ustracking-package-helper-ai/id6749468345) ## Official sources and actions - [U.S. Customs and Border Protection: Processing International Mail](https://www.help.cbp.gov/s/article/Article-1713?language=en_US) - [U.S. Customs and Border Protection: Internet Purchases: Goods Not Received](https://www.help.cbp.gov/s/article/Article-1174?language=en_US) - [USPS: Publication 14 — Prohibitions and Restrictions on Mailing Animals, Plants, and Related Products](https://about.usps.com/publications/pub14/pub14.html) - [USPS: Domestic Claims: Customer Reference Guide, February 2026](https://about.usps.com/policy/pub122.pdf) - [USPS: DMM 609 — Filing Indemnity Claims for Loss or Damage](https://pe.usps.com/text/dmm300/609.htm) - [U.S. Postal Inspection Service: Suspicious Mail](https://www.uspis.gov/tips-prevention/suspicious-mail) - [Canada Border Services Agency: D5-1-5 — Damaged Mail](https://www.cbsa-asfc.gc.ca/publications/dm-md/d5/d5-1-5-eng.html) - [Canada Border Services Agency: Behind the Scenes at the Cargo Services Facility](https://www.cbsa-asfc.gc.ca/multimedia/reels-bobines/cargo-fret/transcript-transcription-eng.html) - [New Zealand Customs Service: Find Your Parcel](https://www.customs.govt.nz/sending-and-receiving/find-your-parcel) - [Royal Mail: My Mail Arrived Damaged — What Should I Do?](https://help.royalmail.com/personal/s/article/My-mail-arrived-damaged-what-should-I-do) - [Royal Mail: Retail Compensation Policy for Damage](https://www.royalmail.com/retail-compensation-policy-damage) - [Parcelforce Worldwide: Conditions of Carriage, effective 31 March 2025](https://www9.parcelforce.com/sites/parcelforce.com/files/2025-04/parcelforce-worldwide-conditions-of-carriage.pdf) - [FedEx Express: Conditions of Carriage — January 2026](https://www.fedex.com/en-ua/conditions-of-carriage/jan-2026.html) - [FedEx: How Do I File a Claim?](https://www.fedex.com/en-us/customer-support/faqs/file-a-claim/customer-support/how-to-file-claim.html) - [DHL Express: Terms and Conditions of Carriage 2025](https://mydhlplus.dhl.com/content/dam/downloads/vn/en/t-c/terms_conditions_of_carriage_vn_en-2025.pdf.coredownload.pdf) - [UPS: File a Claim](https://www.ups.com/us/en/support/file-a-claim) - [UPS: Supporting Documents for Claims](https://www.ups.com/us/en/support/file-a-claim/supporting-documents) - [Australia Post: General Terms and Conditions, July 2026](https://auspost.com.au/content/dam/auspost_corp/media/documents/australia-post-general-terms-and-conditions.pdf) - [UK National Protective Security Authority: Mail Screening and Suspect Packages](https://www.npsa.gov.uk/resources/protective-security-guidance-mail-screening-and-suspect-packages) - [UK National Protective Security Authority: Possible Indicators That a Delivered Item Might Be of Concern](https://www.npsa.gov.uk/building-protection/search-screening/possible-indicators-delivered-item-might-be-concern) ## Related 11Tracking guides - [What Should You Do if a Package Is Damaged or Contents Are Missing?](https://11tracking.com/package-problems/package-damaged-or-contents-missing/) — Preserve evidence and route a claim when a package arrives damaged or incomplete. - [Received the Wrong Package or Someone Else’s Parcel: What to Do](https://11tracking.com/package-problems/wrong-package-received/) — Compare order, outer parcel, and contents before choosing the carrier, seller, marketplace, or privacy route. - [How to File a Package Claim](https://11tracking.com/delivery-actions/package-claim-guide/) — Assess claim readiness, who may be eligible to file, and which official route may apply. - [Carrier Investigation Open, Pending, Closed, or No Resolution](https://11tracking.com/delivery-actions/carrier-investigation-open-pending-or-closed/) — Reconstruct the case type and state, identify who must act, decode closure, and protect outside deadlines. - [Protect Package Refund, Dispute, and Chargeback Deadlines](https://11tracking.com/delivery-actions/protect-package-refund-dispute-and-chargeback-deadlines/) — Protect separate package-remedy deadlines without opening incompatible or duplicate disputes. - [Package Stuck in Customs: What the Status Means and Who Must Act](https://11tracking.com/package-problems/package-stuck-in-customs/) — Identify the likely customs dependency and which party may need to act next. - [Who Should I Contact About a Package?](https://11tracking.com/delivery-actions/who-to-contact-about-a-package/) — Identify whether the seller, shipper, or carrier controls the next package action. [Browse all Package Help guides](https://11tracking.com/package-help/)