---
content_id: package-problem-stolen-after-delivery
canonical_url: https://11tracking.com/package-problems/package-stolen-after-delivery/
title: "Package Stolen After Delivery or From a Safe Place: What to Do"
meta_description: Separate a missing parcel from credible post-delivery theft,
  preserve private evidence, report safely, and protect carrier and seller
  routes.
language: en
published_at: 2026-08-03
last_reviewed: 2026-08-03
carrier_scope:
  - Multi-carrier delivery-security examples
jurisdiction_scope:
  - Global decision model with scoped carrier, service, location, and country
    examples
---


# Package Stolen After Delivery or From a Safe Place: What to Do

A `Delivered` event is evidence that a carrier recorded a completed delivery; it is not, by itself, evidence that the parcel reached you, remained at the location, or was stolen. Use a post-delivery theft workflow only after the endpoint appears correct and a later removal or custody break is independently shown or has become a credible, separate possibility. Preserve the original records privately, report only what the evidence supports, and protect carrier, seller, marketplace, payment, insurance, property, and official-reporting routes without assuming that one case pauses another.

If the photo, address, signer, time, or location appears wrong, challenge that delivery evidence first. If the delivery itself is still uncertain, stay with delivered-but-not-received checks. A correct-location photo followed only by an absent parcel supports “placed there, later not found”; it does not prove who moved it or why.

## Start with the problem the evidence actually shows

The first useful decision is not “Who is responsible?” It is “Which event remains unresolved?”

| What you know | Best first classification | First route | What not to conclude yet |
|---|---|---|---|
| Tracking says `Delivered`, but there is no recognizable photo, signature, handoff, or other corroboration | Delivery uncertainty | Check the delivery location, household, carrier proof, and delivered-but-not-received route | That the parcel reached the address or was stolen |
| The photo, address, recipient, timestamp, or location conflicts with reliable facts | Incorrect delivery evidence or possible misdelivery | Preserve the conflict and challenge the Proof of Delivery | That someone later stole a correctly delivered parcel |
| A required signature, age check, identity control, or named-person handoff appears to have been bypassed | Delivery-control mismatch | Verify the exact service and request a control-specific carrier review | That a missing signature alone proves theft or misconduct |
| The parcel was left somewhere different from the active instruction or permitted safe place | Authorization or delivery-compliance problem | Preserve the instruction and compare it with the service and handoff | That every unauthorized placement guarantees reimbursement |
| A mailroom, concierge, reception desk, neighbor, or workplace accepted the parcel, but the internal handoff is unclear | Shared-custody gap | Reconstruct the receiving chain with the property or agent | That the carrier or receiving staff stole it |
| A locker says delivered, but no valid code arrived or the assigned compartment was empty | Access or system discrepancy | Contact the locker operator and carrier; check the compartment and collection record | That a delivery scan proves deposit or that an empty compartment proves theft |
| The correct placement or handoff is supported, and separate evidence shows or credibly indicates a later removal | Post-delivery removal | Preserve the event chain and use the relevant parallel routes below | A person's identity, intent, guilt, or who must pay |
| The outer parcel arrived opened, empty, damaged, or with contents missing | Contents-loss or damage event | Preserve the packaging and use the damage or missing-contents route | That the whole parcel was stolen after delivery |

Two problems can coexist. A carrier may have bypassed a required signature and a later recording may show someone removing the unattended parcel. Preserve both facts: the control-service problem and the later event have different evidence, investigators, and remedies.

## Reconstruct the delivery-to-loss chain

Treat this as a sequence of evidence questions, not as a liability shortcut.

### 1. Match the delivery record to the right shipment

Confirm the seller or sender, order, tracking number, final-mile carrier, parcel count, destination, and any replacement or local tracking number. A split order or replacement can create a second identifier. An image or delivery notice tied to another parcel cannot establish what happened to this one.

### 2. Identify the exact endpoint

Record what the carrier says it did: left at the front door, placed in or near a mailbox, used a safe location, handed to a person, delivered to a desk or mailroom, placed in a carrier locker, or sent to a pickup point. Distinguish the street address from the actual receiving point inside or around it.

### 3. Check whether that endpoint or recipient was permitted

Look for the sender's restrictions, purchased signature or age-control service, recipient delivery preferences, safe-place selection, building receiving arrangement, neighbor authorization, redirect, and locker enrollment. A location can be selected by the recipient, selected or restricted by the sender, permitted by the service, chosen by the carrier under country-specific rules, or unauthorized. Those possibilities are not interchangeable.

Authorization is a factual part of the chain, not a judgment about whether the recipient was careful. Selecting a safe place does not prove that the carrier followed the instruction, that the parcel stayed there, that no remedy exists, or that the recipient is to blame.

### 4. Identify who or what assumed custody

At a detached home, the chain may be carrier → authorized doorstep → household. In an apartment, it may be carrier → concierge → parcel room → third-party locker → resident. A postal item may move from the operator to a locked mailbox or community compartment before a key holder retrieves it.

Ask what the carrier's final event was and what the next system recorded. A carrier can finish its operational handoff to an authorized mailroom while the resident's internal receiving chain remains unresolved. That does not decide whether the property operator, carrier, sender, or recipient bears the commercial loss.

### 5. Separate later absence from later removal

Identify the last verified event and the first verified absence. Compare the carrier timestamp with camera, doorbell, access-control, locker, desk, phone, and witness times. Record time zones and known clock differences. Do not silently turn a recording gap into a continuous sequence.

An item that was present at 13:02 and absent at 14:00 has an unresolved 58-minute custody window unless another record explains it. A continuous recording of placement followed by removal is stronger, but even that does not automatically establish the person's identity, authority, intent, or criminal guilt.

### 6. Classify the incident honestly

Use the strongest description the evidence supports—no stronger. The result may remain “missing after recorded delivery.” That is not a weak report; it is an accurate one that can be updated if the carrier, property operator, witness, footage, or recovered packaging adds evidence.

## Match your wording to the evidence level

| Evidence level | Safe description | Examples | What remains unproven |
|---|---|---|---|
| Missing only | “The carrier marks the parcel Delivered, but I have not located it.” | Status only; no recognizable endpoint; incomplete household or building checks | Correct delivery, later removal, identity, liability |
| Placement supported, later event unknown | “The record appears to show placement at the correct location, but the parcel was not there when checked.” | Correct-door photo; reliable placement witness; no retrieval evidence | Who moved it, whether movement was authorized, intent |
| Circumstantial custody break | “Records indicate a handoff and a later unexplained custody gap.” | Desk intake with no release entry; locker deposit plus inconsistent access history; packaging found nearby | A continuous sequence or a specific responsible person |
| Direct removal evidence | “An original recording or witness account appears to show the parcel being removed after placement.” | Continuous original video; credible witness; controlled access event linked to the removal window | Identity, lack of authorization, criminal intent, guilt, liability |
| Corroborated resolution | “Recovery or an official finding corroborates part of the removal event.” | Labelled packaging or parcel recovered elsewhere; admission; official finding | Automatic carrier, seller, platform, payment, or insurance outcome |

A police or postal-inspection report records information supplied through an official channel. It is not, by itself, a finding that the report is true, proof of who committed an offense, or a guarantee of recovery or reimbursement.

## Preserve the event before records change

Work from a private master packet. Do not create a public evidence campaign.

1. **Save the full carrier record.** Keep the tracking timeline, photo, displayed signer or handoff description, delivery timestamp, parcel count, final-mile carrier, service, and any case number. Preserve the complete page or file rather than only a cropped screenshot.
2. **Save transaction and authorization records.** Keep the order, seller or sender, shipping promise, destination, payment route, delivery preferences, safe-place instruction, signature option, redirect, and relevant messages.
3. **Record the custody timeline.** For each event, write the time, time zone, source, and whether it is observed, system-recorded, reported by another person, or inferred.
4. **Preserve original footage.** Keep the original unedited file before cropping, annotating, enhancing, re-encoding, or exporting a short clip. Note recording gaps and clock differences. A screen recording of a playback is weaker than the original file.
5. **Preserve shared-location records.** Ask a mailroom, concierge, workplace, property manager, locker operator, or building system to retain relevant intake, access, desk, compartment, or video records under its normal process.
6. **Keep witness information private.** Record what the person says they observed and how to contact them. Do not pressure them to identify someone or turn an uncertain observation into a conclusion.
7. **Maintain a case and deadline log.** Record the carrier, seller, platform, payment, insurance, property, postal, or police reference; the date opened; the response; the next action; and the source for any current deadline.

Do not alter the only copy of evidence. If practical, keep a separate original and a working copy. Do not use public face recognition, crowdsourced identification, or speculative enhancement to convert an unclear image into an accusation.

### Ask for preservation without demanding disclosure

A building or locker operator may be able to preserve or review records but may not be allowed to give you raw footage, access logs, another resident's identity, or security details. Ask for the narrower action it can take.

> **Subject: Request to preserve delivery-area records for [date and time window]**
>
> I am trying to reconstruct the custody of a parcel recorded at [private location description] on [date]. Please preserve any relevant intake, access, locker, desk, or video records for [narrow time window] under your normal process. I understand preservation does not necessarily mean the records can be disclosed to me. My incident reference is [reference]. I can provide shipment details through your private support channel.

Keep the exact address, unit, access code, full tracking number, and parcel label out of an ordinary email subject line or public message. Use the operator's authenticated or private channel where available.

## The location changes the next responsible actor

### Doorstep or porch

Verify that the image is the correct property and that unattended delivery was allowed. Check household movement and any authorized neighbor or agent before treating absence as an adverse removal. If original footage supports a later event, preserve it privately and open the carrier and commercial routes without posting the video.

### Safe place

Identify who selected or permitted the exact place and whether the carrier followed that instruction. A recipient-selected location, sender-authorized safe drop, and carrier-selected location can produce different service and claim questions. Do not summarize any one of them as “safe place means the buyer accepted all risk.” If the place was not permitted, preserve the instruction mismatch even when later removal is also credible.

### Postal mailbox or community compartment

Check the correct box or compartment, key or lock condition, household access, and possible mis-sorting. A suspected mail-theft route can be separate from the postal operator's ordinary service route. In the United States, [USPS tracking support](https://faq.usps.com/s/article/Where-is-my-package) addresses delivery uncertainty, while the [U.S. Postal Inspection Service](https://www.uspis.gov/report) receives suspected mail-crime reports within its remit. Allegations involving a Postal Service employee use the separate [USPS Office of Inspector General](https://www.uspsoig.gov/hotline) route. Those U.S. routes do not apply to every private-carrier parcel or every country.

### Carrier or postal locker

Confirm the locker operator, compartment, code or key issuance, access window, collection event, transfer, expiry, and return status. “Delivered to locker” does not prove that the recipient successfully accessed the correct compartment. No code or an empty compartment is first an access or system discrepancy unless a later unauthorized retrieval is shown.

### Apartment mailroom or parcel room

Separate carrier intake from internal shelving, locker loading, notification, release, and resident collection. Ask for an incident reference and preservation of the narrow relevant records. Do not assume that “Delivered to mailroom” means personal receipt, or that a missing internal entry proves staff involvement.

### Concierge, front desk, neighbor, or workplace

Check whether the recipient or service permitted that person or location to accept the item. Obtain the displayed signer or desk record if available, then trace any internal handoff or sign-out. Describe an unknown recipient as “not recognized” until the carrier and receiving location have checked eligible agents; do not describe the person as a thief.

### Pickup point

Confirm whether the parcel remains held, expired, was returned, or has a recorded collection event. Failure to receive or use a collection notice is not the same event as unauthorized collection. If the system records collection that the authorized person denies, preserve the pickup record and ask the operator to review the ID, code, or handoff process it controls.

## Run separate routes in parallel

These processes answer different questions. Use the routes relevant to the actual evidence; contacting everyone with the same accusation can create confusion rather than leverage.

| Route | Question it can address | Typical actor | Possible output | What it cannot guarantee |
|---|---|---|---|---|
| Delivery review | Did the carrier deliver the correct parcel to the recorded endpoint under the shipment's service? | Final-mile carrier; sometimes the shipper must request or control the case | Proof review, case number, corrected event, search, or unchanged result | Identity of a person, criminal finding, seller refund |
| Custody/location review | What did the building, desk, locker, mailbox, household, workplace, or receiving system record after delivery? | Property operator, concierge, locker support, workplace, postal operator | Preserved records, internal search, access review, incident reference | Disclosure of private records, carrier claim, guilt finding |
| Official incident report | Is an incident within the authority's postal or local remit, and what facts should be recorded? | Postal inspector, police non-emergency route, or another local authority | Incident or report reference; possible investigation | Recovery, prosecution, compensation, commercial reversal |
| Commercial-loss route | What remedy is available under the purchase, platform, carriage, payment, or insurance relationship? | Seller, sender, marketplace, carrier claimant, payment provider, insurer | Investigation, replacement, refund, appeal, claim decision, or denial | Proof of theft or a universal right to payment |

If a theft or threat is happening now, or anyone is in immediate danger, move to safety and use the local emergency route. Do not follow, block, detain, chase, threaten, or confront a person. A past event without immediate danger normally belongs with the location's official non-emergency or online reporting route, if appropriate.

### Open the carrier route for the operational facts

Ask the final-mile carrier to review the exact delivery event, endpoint, available proof, service, and case history. State whether the delivery itself is disputed or whether the record appears correct and the concern is a later event. Those are different requests.

Ask for:

- confirmation that the proof belongs to this parcel;
- the available delivery location and handoff description;
- review of any material photo, signer, time, safe-place, locker, or service conflict;
- the available case or reference number;
- whether the shipper or account holder must open or continue the case;
- the written outcome or corrected record, if available.

Do not demand a driver's identity, another resident's address, raw GPS coordinates, private route notes, an unredacted signature, or internal security data. The carrier may review information it cannot disclose to you.

### Open the property or locker route for the custody facts

Ask the operator to check intake, compartment assignment, notification, movement, access, release, and incident records for a narrow time window. If it cannot disclose footage, ask whether it can preserve it and review it internally or provide it through an authorized official process. Record the request and response; do not claim a universal right to the records.

### Use an official reporting route without overstating the event

Report the chronology and evidence level. If theft is not established, ask whether an incident report is appropriate and say that the parcel is missing after recorded placement or that a custody break is under review. Do not certify a fact you do not know merely because a seller or platform form uses the word “stolen.”

> The carrier records delivery at [private location description] at [time]. The parcel was not present when checked at [time]. I have preserved [photo, original footage, witness information, access record, or packaging], but I cannot yet confirm [the endpoint, continuous sequence, identity, or authorization]. I am reporting the known chronology and requesting the appropriate review.

If direct evidence exists, describe the event rather than naming a person:

> An original recording appears to show the parcel placed at [private location] at [time] and removed at [time]. I am preserving the unedited file and can provide it through an authorized private case channel. I am not making a public identification.

An official incident reference can be useful evidence that a report was made. It does not bind the carrier, seller, marketplace, payment provider, or insurer to the report's wording or outcome.

### Protect the commercial route while other reviews continue

Notify the relevant seller, sender, marketplace, payment provider, or insurer promptly under its current rules. Explain which facts are confirmed, which case is open, and which evidence can be supplied privately. Do not wait for carrier, property, postal, or police review to finish if a separate commercial deadline may expire.

Avoid duplicate recovery. If the parcel appears or compensation, replacement, refund, claim payment, or insurance payment changes the unresolved loss, update every affected case truthfully.

## The purchase relationship changes the commercial path

### Merchant purchase

Contact the seller as well as the carrier when appropriate. The seller may be the carrier's customer and may control the shipment claim or documents. Whether the seller must replace or refund depends on the transaction, delivery authorization, contract, evidence, jurisdiction, and current policy. A carrier scan does not supply one global answer, and a police report does not create an automatic merchant obligation.

### Marketplace purchase

Preserve the platform case, messages, seller response, tracking evidence, and any appeal screen. A delivered scan may affect an automated decision, but platform rules and appeal routes vary and change. Submit the strongest evidence available before the current deadline, identify any open carrier or official case, and add later findings where the platform permits. Do not copy a deadline from another country or marketplace.

### Private shipment

There may be no retail seller relationship. The sender may control the carrier contract, declared value, insurance, claim, and any compensation. Recipient and sender should coordinate the evidence and decide who can open each route. Do not assume that a private sender can provide a merchant-style refund or that the recipient can receive carrier compensation directly.

### Payment or insurance route

Check the payment provider, card issuer, shipment insurer, renters or household insurer, or other relevant policy only if it fits the transaction and loss. Coverage, deductibles, exclusions, proof, filing authority, and deadlines differ. In the United States, the [Consumer Financial Protection Bureau](https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-an-error-on-my-credit-card-bill-en-61/) publishes a credit-card billing-error route, but it is not a promise that every post-delivery theft dispute qualifies or will be reimbursed.

Keep carrier, merchant, marketplace, payment, and insurance requests consistent. Disclose prior replacement, refund, claim, or recovery where relevant; do not seek more than the remaining unresolved loss.

## Carrier and country examples that change the action

These examples show why the exact operator, service, role, and country matter. They are not universal carrier rules.

### USPS and USPIS in the United States

USPS's current delivered-missing guidance begins with checks around the delivery location, mailbox, parcel locker, household, and apartment management. Use USPS support for an uncertain or disputed service event. Use USPIS for suspected mail theft within its U.S. postal remit, and use USPS OIG for relevant allegations involving Postal Service employees or programs. A private-carrier doorstep package does not automatically belong in the USPIS workflow.

### UPS and FedEx in the United States

[UPS Tracking Support](https://www.ups.com/us/en/support/tracking-support) and [FedEx's missing-delivered route](https://www.fedex.com/en-us/customer-support/faqs/receiving/tracking-questions/fedex-says-delivered-but-no-package.html) provide operational entry points, but case eligibility, detail access, claimant authority, and compensation can depend on the shipment and account role. UPS My Choice and FedEx delivery-management services can also record eligible release or location choices. Treat those choices as authorization evidence to examine—not as a universal waiver or a conclusion about later removal.

FedEx picture proof, where available, can support the visible placement of an eligible parcel. It cannot show what happened outside the frame or after capture. A correct picture plus later absence is stronger delivery evidence than a status alone, but it still does not identify a later actor.

### Canada Post

[Canada Post's delivered-missing guidance](https://www.canadapost-postescanada.ca/cpc/en/support/kb/tracking/missing-package-showing-as-delivered.page) expressly includes safe drop, mailbox or community parcel compartment, concierge, security desk, and mailroom checks. Its current support material also distinguishes inquiry activity from sender-facing compensation in relevant cases and can treat an institution's mailroom as the operator's delivery endpoint. A resident may therefore need a carrier inquiry and a separate internal building-custody review.

### Royal Mail and England-specific guidance

[Royal Mail](https://personal.help.royalmail.com/app/answers/detail/a_id/5232) directs users through address, household, neighbor, safe-place, photo, reception, and mailroom checks before escalation. [Citizens Advice](https://www.citizensadvice.org.uk/consumer/post-and-parcels/damaged-lost-delayed-post-or-parcel/) provides England-specific seller and safe-place guidance. Do not export an England-specific consumer rule to Scotland, Northern Ireland, another country, a private shipment, or a fact pattern involving a different delivery authorization without checking current local rules.

### Australia Post

[Australia Post](https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-missing-item) directs users to check tracking, household or workplace recipients, building management or mailroom, safe places, and the address before opening an enquiry. Its safe-drop and locker systems distinguish sender restrictions, recipient preferences, operator suitability decisions, access, transfer, and return events. Notification order or timing should not be treated as the only event clock.

### PostNL and DPD country sites

[PostNL Netherlands](https://www.postnl.nl/en/customer-service/track-and-trace/package-delivered-not-received/) directs a recipient through checks and then toward the sender, reinforcing that the carrier's contracting party can matter. DPD permission-to-leave and delivered-missing rules differ between country sites; a Belgian route cannot establish the terms for a Dutch, German, UK, or other DPD shipment. Verify the destination-country operator before relying on a safe-place or neighbor rule.

## When an actor closes the case too early

### The carrier repeats only “Delivered”

Ask what evidence was reviewed: status only, photo association, delivery address, service, location, signature, safe-place authorization, locker event, or another record. Identify one material unanswered fact and provide one relevant new item. Ask whether the shipper or account holder must request a deeper review. Do not repeat a criminal accusation when the unresolved question is operational.

If the carrier confirms correct delivery, that may narrow the delivery dispute without resolving the later custody event or the seller's separate process. Submit the carrier result to the relevant commercial or property route and keep the conclusion within its scope.

### The seller says the tracking scan ends the matter

Provide the precise evidence level: wrong endpoint, unresolved shared custody, direct removal evidence, required-control failure, or later absence only. Include the carrier case and any current result. Ask for the seller's written decision and applicable appeal or evidence route. Do not claim that every seller must replace a parcel after any kind of post-delivery loss.

### The carrier tells you to contact the seller, and the seller tells you to contact the carrier

Ask the seller whether it is the carrier's contracting customer and whether it will open the shipper-controlled investigation or claim. Ask the carrier whether the recipient may open an inquiry and whether the sender must control compensation. Record both responses. The fact that each actor has a different role is not proof that no remedy exists.

### The property or locker operator will not release records

Ask for preservation, internal review, an incident reference, and the process for responding to an authorized official request. Record the refusal or limitation. Do not threaten staff, demand another resident's data, bypass access controls, or publish allegations.

### An official report is unavailable or not accepted

Preserve the attempted route, date, official instruction, and any reference. Continue the carrier, property, seller, platform, payment, or insurance processes with the evidence you have. Do not fabricate a report category or state theft as fact to meet a commercial checklist.

### The parcel or packaging appears later

Photograph and preserve the condition and location privately before moving what can safely be handled. Do not enter private property or confront anyone to retrieve it. Update open cases promptly and disclose any replacement, refund, or payment already received. Recovery can clarify part of the event without deciding who was responsible for the original loss.

## Protect privacy and physical safety

Do not publish or circulate:

- full tracking numbers, labels, barcodes, signatures, order records, or police reports;
- home addresses, unit numbers, door codes, access patterns, or precise location histories;
- unredacted footage, faces, minors, bystanders, vehicle plates, or speculative identifications;
- names of drivers, neighbors, residents, staff, witnesses, or household members tied to an allegation;
- sensitive parcel contents, account details, IDs, financial data, or medical information.

Share a redacted, actor-specific copy through a private authorized case channel. Keep the original evidence unchanged. A carrier may need shipment and delivery proof; a property operator may need a narrow time and location; a seller may need order, carrier, and case records; an authority may request the original through its own process. No actor automatically needs your entire private archive.

Do not confront or follow a suspected person, enter private property, set a trap, block a vehicle, retrieve the parcel by force, or ask the public to identify someone. A face, uniform, vehicle, access event, or presence near the parcel is not, by itself, proof of identity, authorization, intent, or guilt.

If the parcel contained medicine, identification, financial cards, account devices, confidential documents, or another safety-critical item, use the appropriate issuer, prescriber, employer, authority, or security route promptly without publishing the contents. If the incident may be connected to stalking, domestic abuse, or targeted harassment, prioritize personal safety and a confidential local support or authority route over direct contact or public evidence sharing.

## Keep the conclusion within the evidence

A strong post-delivery loss record identifies:

1. the exact parcel and final-mile carrier;
2. the recorded delivery endpoint;
3. whether that endpoint or recipient was permitted;
4. who or what assumed custody next;
5. the last verified presence and first verified absence;
6. the original evidence of any later event, including gaps and clock differences;
7. the carrier, property, official, and commercial routes opened;
8. what remains unknown.

The final conclusion may be “correct placement, later removal directly evidenced,” “shared-custody break still under review,” “delivery record appears wrong,” or “missing after recorded delivery with no proof of theft.” Each can support a useful next action. None should be expanded into a claim about identity, guilt, liability, or guaranteed reimbursement without evidence and the appropriate decision-maker.

## Keep the next update handy

Save the shipment in the companion app and return to its tracking history while you wait for the next carrier update.

USTracking can organize supported public tracking events and monitor later recorded updates, but it cannot establish theft; access private delivery, camera, locker, mailroom, or police records; identify a person; contact a carrier, seller, property operator, or authority; open a case; recover a parcel; or determine reimbursement.

- [Google Play](https://play.google.com/store/apps/details?id=com.smartaistudio.ustracking)
- [App Store](https://apps.apple.com/us/app/ustracking-package-helper-ai/id6749468345)

## Official sources and actions

- [USPS: Where Is My Package? Tracking Status Help](https://faq.usps.com/s/article/Where-is-my-package)
- [U.S. Postal Inspection Service: Report Mail Theft and Other Mail Crimes](https://www.uspis.gov/report)
- [USPS Office of Inspector General: File a Complaint](https://www.uspsoig.gov/hotline)
- [UPS: UPS Tracking Support](https://www.ups.com/us/en/support/tracking-support)
- [UPS: UPS My Choice](https://www.ups.com/us/en/track/ups-my-choice)
- [FedEx: My Package Says Delivered, but I Cannot Find It](https://www.fedex.com/en-us/customer-support/faqs/receiving/tracking-questions/fedex-says-delivered-but-no-package.html)
- [FedEx: Picture Proof of Delivery](https://www.fedex.com/en-us/tracking/picture-proof-delivery.html)
- [FedEx: FedEx Delivery Manager](https://www.fedex.com/en-us/delivery-manager.html)
- [Canada Post: Find a Missing Package That Shows as Delivered](https://www.canadapost-postescanada.ca/cpc/en/support/kb/tracking/missing-package-showing-as-delivered.page)
- [Canada Post: Claims — Missing Packages](https://www.canadapost-postescanada.ca/cpc/en/support/kb/claims/missing-packages.page)
- [Royal Mail: Item Shown as Delivered but Not Received](https://personal.help.royalmail.com/app/answers/detail/a_id/5232)
- [Citizens Advice: If Your Post or Parcel Has Been Lost, Damaged or Delayed](https://www.citizensadvice.org.uk/consumer/post-and-parcels/damaged-lost-delayed-post-or-parcel/)
- [Australia Post: My Parcel Says Delivered but I Have Not Received It](https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-missing-item)
- [Australia Post: MyPost Deliveries Terms of Use](https://auspost.com.au/terms-conditions/mypost-deliveries-terms-of-use)
- [PostNL: Parcel Marked Delivered but Not Received](https://www.postnl.nl/en/customer-service/track-and-trace/package-delivered-not-received/)
- [DPD Belgium: Parcel Delivered but Not Received](https://www.dpd.com/be/en/faq/my-parcel-is-delivered-but-i-have-not-received-it/)
- [DPD Netherlands: Permission to Leave](https://www.dpd.com/nl/en/receiving/permission-to-leave/)
- [GOV.UK: Contact the Police](https://www.gov.uk/contact-police)
- [Consumer Financial Protection Bureau: How Do I Dispute an Error on My Credit Card Bill?](https://www.consumerfinance.gov/ask-cfpb/how-do-i-dispute-an-error-on-my-credit-card-bill-en-61/)

## Related 11Tracking guides

- [Package Says Delivered but I Did Not Receive It](https://11tracking.com/package-problems/delivered-but-not-received/) — Search after a Delivered scan and decide when missing-package escalation may be warranted.
- [How to Challenge an Incorrect Delivery Photo, Signature, GPS Record, or Proof of Delivery](https://11tracking.com/delivery-actions/challenge-incorrect-proof-of-delivery/) — Challenge a material contradiction in delivery proof without accusing a person or losing separate deadlines.
- [Package Delivered Without the Required Signature, Adult Signature, or Age Check](https://11tracking.com/package-problems/package-delivered-without-required-signature-or-age-check/) — Check whether a required signature, adult-signature, age, identity, or named-person delivery control was actually bypassed.
- [Who Should I Contact About a Package?](https://11tracking.com/delivery-actions/who-to-contact-about-a-package/) — Identify whether the seller, shipper, or carrier controls the next package action.
- [How to File a Package Claim](https://11tracking.com/delivery-actions/package-claim-guide/) — Assess claim readiness, who may be eligible to file, and which official route may apply.
- [Official Carrier Support Directory](https://11tracking.com/carrier-support/) — Find the correct official carrier support channel for your shipment without guessing links.

[Browse all Package Help guides](https://11tracking.com/package-help/)