InPost UK Tracking

Track an InPost UK parcel on this page

Use the parcel number shown in one of these places:

• the InPost app;
• the official InPost UK tracking page;
• the retailer’s shipment confirmation;
• the marketplace order page under carrier details;
• an email or SMS that you have independently verified;
• a direct InPost label or digital receipt;
• a former Yodel record that now points to InPost.

Enter one supported parcel number at a time. Do not enter:

• a retailer order number;
• a collection code;
• a sending or collection QR value;
• a phone number;
• a postcode;
• an email address;
• a delivery address;
• a claim reference;
• a return authorisation;
• a proof photograph;
• a signature;
• a driver ID;
• payment information.

A parcel number can reveal route, location, collection, delivery, proof, and return events. Treat it as private shipment information. Do not publish the complete number in reviews, public screenshots, forums, page titles, URLs, metadata, analytics labels, or unnecessary AI prompts.

InPost UK, Yodel and Yodel by InPost

InPost UK is now broader than a Locker-only service.

In April 2025, InPost acquired Yodel. The UK transition then moved through Yodel by InPost, and official current guidance says the services moved fully under the InPost brand from 17 July 2026.

That transition brought together:

• InPost Lockers;
• InPost Shops;
• home delivery;
• former Yodel delivery operations;
• consumer sending;
• retailer and marketplace delivery;
• app notifications;
• delivery preferences;
• returns;
• support.

What changed for users

Current transition guidance directs users toward:

• the InPost app;
• the InPost website;
• InPost notifications;
• InPost Shops and former Yodel Store locations;
• one current brand for home, Locker and Shop deliveries.

A former Yodel parcel may therefore appear in the current InPost app or tracking environment.

What did not become universal

The rebrand does not prove:

• that every historical Yodel number uses a current InPost number format;
• that every old event label is normalised identically;
• that one provider record handles every legacy parcel;
• that one legal company performs every operation;
• that one claim form applies to every retailer or marketplace parcel;
• that every former Yodel service retained the same conditions.

When a former Yodel number is not recognised, use the original retailer record and current official support rather than trying unrelated InPost country services.

InPost UK is not the same page as global InPost

This page is limited to the United Kingdom.

For Poland, Italy, international handoffs, Mondial Relay, Paczkomat terminology, and country identification, use the broader InPost Tracking guide.

Do not apply a Polish or Italian collection period, app feature, identifier pattern, extension rule, or claims route to an InPost UK parcel.

Who operates InPost UK services?

The public brand is InPost, but current official legal material identifies more than one UK group company.

InPost UK Limited, company number 08090698, is identified in current privacy and website materials for areas including:

• the InPost app;
• website parcel tracking;
• service communications;
• Locker-delivery activity.

InPost Delivery Network Limited, formerly Yodel, is identified for delivery operations. Other UK group companies can also support distribution, response, Northern Ireland, or related functions.

This means:

one InPost brand
≠ one legal entity performs every task

The company that operates the app or tracking surface may not be the same legal controller that performs the physical route.

For the user, the practical distinction is:

• use current InPost tracking for the public parcel history;
• use the current InPost UK support path for the carrier issue;
• use the retailer or marketplace for the purchase remedy;
• do not assume the driver, Shop, Locker host, or former Yodel account controls claims or refunds.

Parcel number, QR code and collection code are different

No universal public number format

InPost UK’s official tracking surface asks for a parcel number, but the reviewed official material does not publish one complete universal UK format.

Do not assume that every InPost UK number has one:

• prefix;
• total length;
• numeric-only pattern;
• check digit;
• Yodel-compatible structure;
• retailer-specific structure.

Use the full number exactly as supplied. A valid current provider response is stronger than a guessed regular expression.

A collection code is sensitive

A collection code or QR can release the parcel. It should not appear in:

• public screenshots;
• reviews;
• social posts;
• public support threads;
• unverified chat accounts;
• public 11Tracking fields.

11Tracking must never request a collection code, QR value, phone number, or Locker access credential.

From label creation to physical carrier possession

The sending process has several distinct evidence stages.

Digital label or QR created

Creating a digital label means:

• the shipment instruction exists;
• a parcel number may be available;
• the sender can attempt a drop-off.

It does not mean:

• the parcel was placed inside a Locker;
• Shop staff accepted it;
• a courier collected it;
• InPost physically has it.

This is the same core evidence boundary explained in Label Created.

Digital drop-off receipt

After a successful Locker or Shop drop-off, InPost can issue a digital receipt.

That receipt supports:

• the recorded drop-off;
• the time and identifier associated with that event.

It does not prove:

• courier pickup;
• hub processing;
• recipient delivery;
• parcel contents;
• correct label application at every later stage.

Some official wording calls this proof of delivery. In this context, it is proof of delivery into the sender drop-off flow, not proof of final delivery to the recipient.

Courier collection

A courier-collection event is stronger evidence of carrier possession.

A delay after collection does not automatically mean loss. The parcel may be moving through:

• Shop or Locker pickup;
• depot processing;
• sorting;
• linehaul;
• destination planning;
• delayed event publication.

For the broader custody boundary, use Carrier Received Package.

Locker, Shop and Home Delivery are different branches

InPost Locker

A Locker is a self-service automated point used for:

• sending;
• returns;
• collection.

Many Lockers are available around the clock, but access can depend on the host location.

Locker tracking should distinguish:

selected Locker
→ route to Locker
→ parcel placed
→ ready notification
→ credentials available
→ collected
→ expired or returned

InPost Shop

An InPost Shop is a staffed point used for:

• sending;
• returns;
• collection.

A Shop has:

• opening hours;
• staff handoff;
• a counter workflow;
• Shop-specific collection instructions.

Do not describe every Shop as 24/7 or as a remote-opening location.

InPost Home Delivery

Home Delivery can include:

• estimated delivery date;
• route notification;
• two-hour window;
• safe-place instruction when eligible;
• neighbour;
• photograph;
• signature;
• failed attempt;
• reattempt;
• eligible diversion to Locker;
• return.

A Home Delivery event should not be interpreted as a Locker event merely because both use the InPost brand.

When is a Locker or Shop parcel actually ready?

Route to a point is not readiness

A selected destination or route event means the parcel is assigned or travelling to a point.

It does not mean:

• the parcel is physically in the Locker or Shop;
• the compartment is ready;
• collection credentials are active;
• the collection period has started.

Delivered to the point is not personal receipt

A parcel recorded as delivered to a Locker or Shop has reached the collection object.

It is not yet:

• collected;
• personally received;
• opened;
• inspected;
• accepted by the buyer.

Ready notification starts the collection flow

Current UK guidance says the recipient receives collection information through available channels such as:

• the InPost app;
• email;
• SMS.

The ready notification provides or links to the credentials and starts the applicable collection period.

The app may link parcels automatically

The app may recognise a parcel through limited identifiers such as:

• mobile number;
• parcel tracking ID.

If the parcel does not appear automatically, the user may be able to add it manually.

A missing app card does not prove the parcel does not exist. Check the official tracker and the exact contact information used by the sender.

How InPost UK Locker collection works

The current Locker flow can support:

• scanning a collection QR;
• entering the phone number without its first 0;
• entering the collection code;
• remote opening through the InPost app.

Use only the assigned Locker shown in the current notification or app.

Remote opening

Current app guidance says remote opening works:

• in the InPost app;
• at approximately 10 metres from the assigned Locker;
• without using the Locker screen.

Remote opening proves that the app had release authority. It does not prove:

• who physically removed the parcel;
• that the named addressee was present;
• that the parcel contents were correct;
• that the parcel remained in the collector’s possession.

Another person can collect

Official UK guidance allows the recipient to share collection details with a trusted friend or family member.

This creates an important proof boundary:

collection recorded
→ valid credentials were used
≠ named addressee personally collected

A collected event should therefore not be quoted as universal proof of the named buyer’s identity.

The UK Locker collection period is 72 hours

Current InPost UK Locker guidance gives the recipient:

• three days;
• 72 hours;

from the ready notification to collect the parcel.

A reminder is sent when approximately 24 hours remain.

The period cannot currently be extended

Current UK guidance says the collection period cannot be extended.

This differs from some other InPost countries. Do not use information about paid extension in Poland for an InPost UK parcel.

Multiple parcels can share one compartment

Current guidance says several parcels arriving at about the same time may be grouped in one compartment.

The collection period begins when the notification says that all grouped parcels are ready.

The collector should verify that every expected parcel has been removed before closing the compartment.

A shared compartment does not mean:

• one tracking number covers all parcels;
• all parcels came from one sender;
• all items have the same return or claim process.

If the deadline expires

An uncollected parcel can enter a return-to-sender process.

Expiry does not prove:

• sender receipt;
• cancellation;
• refund approval;
• refund payment.

Contact the retailer or marketplace about the purchase outcome.

Why did InPost move the parcel to another Locker or Shop?

If the selected Locker is full, current official UK guidance says the parcel may be delivered to another point within approximately:

• 1 kilometre;
• 1,000 metres;

of the original point.

The updated notification or app should identify the actual point.

alternative point shown
→ InPost recorded a destination change
≠ parcel is ready
≠ recipient selected the new point
≠ original Locker was faulty

Do not travel to the original Locker after the destination changes.

Capacity is not a reservation

The app may show current available compartments for sending.

That display is not a guarantee that:

• the same space will remain available;
• an incoming parcel will use that Locker;
• the required compartment size will be available at delivery;
• the carrier will not use an alternative point.

InPost Home Delivery and the two-hour window

Current InPost UK Home Delivery material supports:

• route notifications;
• estimated date;
• two-hour window;
• safe-place instructions where eligible;
• photograph or signature;
• delivery preferences;
• possible Locker or Shop diversion for eligible parcels.

Delivery hours

Current official help says Home Delivery drivers generally operate:

• from 7am to 9pm;
• Monday to Saturday;
• with Sunday operation during busy or special periods.

These hours can change and do not create a guaranteed appointment.

Two-hour window

The two-hour window can appear after the driver begins the route. Current guidance says it may not appear until around 11am in some locations.

The window is planning information.

two-hour window
→ route estimate exists
≠ exact live location
≠ guaranteed arrival
≠ successful access

Use the current parcel record rather than a general timetable.

Safe place and neighbour delivery

Safe place depends on the sender service

Current official guidance says a safe place can be added only when the sender’s service supports the feature.

A visible preference means the parcel may be eligible. It does not prove:

• the driver received the instruction;
• the location remained suitable;
• the parcel was left there;
• the placement was secure.

Current safe-place criteria

InPost UK advises that a safe place should be:

• out of sight from the street;
• protected from rain and bad weather.

Examples include:

• front porch;
• back porch;
• shed;
• garage;
• greenhouse;
• outbuilding.

The user should still consider:

• parcel value;
• property access;
• weather;
• shared entrances;
• sender restrictions.

Neighbour and safe-place outcomes

When tracking says a home delivery completed away from the named recipient, check:

• neighbour;
• household member;
• front or back entrance;
• shed or garage;
• concierge;
• reception;
• mailroom;
• property manager;
• the exact photograph or note.

A delivery to a neighbour or safe place does not prove personal receipt by the named buyer.

Failed Home Delivery, Locker diversion and reattempts

InPost UK does not publish one simple attempt count that safely describes every Home Delivery parcel.

Current official surfaces describe several branches.

At least one attempt before automatic Locker diversion

Current help says a home parcel is redirected to a Locker only after at least one home-delivery attempt.

If delivery cannot be completed because:

• nobody is available;
• access cannot be gained;

an eligible parcel may move to a nearby secure Locker.

That does not prove:

• the address was wrong;
• the recipient caused the failure;
• every access method was tried;
• the parcel is already ready to collect.

Reattempt branch

If no suitable Locker is available, InPost may attempt home delivery again on the next working day.

If the parcel is too large for a Locker, a home reattempt can also be used.

Additional-attempt marketing

The Home Delivery page says that if the first delivery is missed, InPost may try up to three more times.

That wording should not be converted into:

• exactly four total attempts for every parcel;
• three attempts before Locker diversion;
• a guaranteed next-day attempt;
• a fixed return threshold.

The safest model is:

failed home attempt
→ check the exact parcel branch

eligible Locker and suitable parcel
→ diversion may occur

no suitable Locker or parcel too large
→ home reattempt may occur

continued non-completion
→ later return branch may occur

A disputed attempt is still a carrier record

A failed-attempt event does not independently prove:

• the driver reached the correct address;
• the recipient was absent;
• the doorbell worked;
• the access code was missing;
• the recipient refused delivery;
• fault.

Preserve the raw event, address record, instructions, photograph, and any lawful doorbell or building evidence.

For the general evidence model, see Delivery Attempted.

Delivery photographs and signatures

Current official UK guidance supports:

• delivery photograph in the InPost app for Home Delivery;
• photograph or signature as possible completion evidence.

Availability depends on the parcel.

What a delivery photograph can support

A photograph may help compare:

• the door or entrance;
• safe place;
• neighbour or reception context;
• visible property features;
• parcel placement;
• event time.

What it cannot prove alone

delivery photograph
→ image associated with a carrier-recorded delivery event
≠ correct legal address independently proved
≠ named recipient
≠ item contents
≠ package condition
≠ continued possession

What a signature can support

A signature means the carrier recorded a signature object.

It does not automatically prove:

• that the signer was the named buyer;
• authority to accept;
• package condition;
• item completeness;
• absence of later dispute.

11Tracking cannot retrieve private proof photographs, signatures, driver notes, CCTV, or internal route data.

Delivered to Locker is not the same as collected

This distinction is central to InPost UK tracking.

Delivered to Locker or Shop

The parcel is recorded at the collection point.

Ready for collection

Credentials are active and the collection period begins.

Collected

The Locker release or Shop handoff is recorded.

delivered to point
≠ ready in every case
≠ collected

credentials issued
≠ named recipient collected

collected
≠ item condition accepted
≠ named addressee independently proved

A retailer or marketplace may use its own completion wording. Preserve both the carrier and marketplace histories.

Use Available for Pickup for the broader point-collection evidence model.

InPost UK tracking not updating

Current InPost UK support guidance says a tracking gap can last:

• 48 hours;
• with parcels often moving again within another 24 hours;
• and Customer Care contact recommended after 72 hours without an update.

This is operational support guidance. It is not a legal lost-parcel threshold.

Label or QR exists, but no drop-off

Possible explanations include:

• sender has not deposited the parcel;
• retailer created data before dispatch;
• the wrong number was supplied;
• integration is delayed.

Drop-off receipt exists, but no courier collection

Possible explanations include:

• parcel is waiting at the Locker or Shop;
• courier collection has not occurred;
• the event is delayed;
• the identifier-to-parcel match requires review.

Courier collected, but no later event

Possible explanations include:

• depot or hub movement;
• sorting;
• linehaul;
• delayed scan publication;
• exception handling.

Repeated Home Delivery or Locker events

Possible explanations include:

• failed route;
• full Locker;
• access issue;
• alternative point;
• reattempt;
• return processing.

The unchanged event cannot identify the cause.

Use Tracking Not Updating for a stage-based decision tree.

Delivery estimates are not guarantees

Current official UK pages use different general estimates.

Examples include:

• Locker or Shop delivery described as approximately three to four days on one surface;
• Home Delivery described as approximately four to five days on one surface;
• other official FAQ wording using within three or four working days.

These statements should not be flattened into one guaranteed service table.

Public-safe interpretation:

InPost UK publishes route estimates that vary by service surface, retailer and booking flow. Use the estimate shown for the specific parcel and treat it as planning information rather than a guarantee.

For retailer purchases, the retailer may control the advertised dispatch and delivery promise.

Return to sender

A parcel can enter return movement for reasons including:

• Locker parcel not collected within the 72-hour period;
• delivery to the Locker or Shop could not be completed;
• Home Delivery could not be completed;
• incomplete or problematic address;
• nobody available;
• refusal;
• another route complication.

This is not a complete universal reason list.

Return states remain separate

return started
→ reverse movement exists
≠ sender received

sender received
→ return handoff completed
≠ refund approved

refund approved
→ commercial decision exists
≠ payment completed

Current InPost guidance says return delivery to the sender can involve multiple attempts. If the sender is unavailable, the parcel may be taken to a Delivery Office and a notice may provide instructions.

For a retailer or marketplace purchase, contact the retailer or platform about:

• refund;
• replacement;
• cancellation;
• buyer protection.

A carrier return event does not determine the commercial remedy.

Retail returns through InPost UK

The current returns flow can begin with a retailer or return portal issuing a QR code.

The user then:

1. takes the parcel to an eligible Locker or Shop;
2. scans the QR or follows the Shop workflow;
3. deposits or hands over the parcel;
4. keeps the digital receipt;
5. tracks the reverse route.

In some labelless workflows, the courier applies the transport label after collection.

return QR created
→ return instruction exists
≠ parcel deposited

return deposited
→ carrier drop-off recorded
≠ retailer received

retailer received
→ merchant possession recorded
≠ inspection or refund completed

Current consumer guidance says returns should generally reach the retailer within about five working days, but retailer confirmation and refund processing can take longer.

The retailer controls:

• return acceptance;
• item inspection;
• exchange;
• refund;
• policy deadline.

Lost, damaged or wrong parcel: who should act?

The booking channel determines the correct route.

Label purchased directly from InPost

The current InPost claims form is intended for labels purchased through:

• the InPost website;
• the InPost app.

Eligible direct-label claims can depend on:

• timing;
• packaging;
• item type;
• declared or actual value;
• excluded goods;
• evidence.

Label supplied by a retailer or marketplace

When the label or delivery was arranged by:

• Vinted;
• retailer;
• marketplace;
• another third party;

the official policy generally routes the user to that third party first.

The sender or retailer is often best placed to:

• confirm the service purchased;
• start a contractual carrier claim;
• issue a refund;
• replace the item;
• use marketplace protection.

Current direct-label compensation context

Current official material supports, for eligible direct labels:

• included cover up to £50;
• optional full-value cover up to £500;
• maximum item-value and packaging restrictions.

Do not apply those limits to every retailer or marketplace parcel.

Current claim-window wording

The current Queries and Complaints Policy includes distinct wording for:

• damaged parcel claims;
• delivered-but-not-received claims;
• lost parcel claims.

The published windows and eligibility can change. Open the current policy and claims form before acting rather than relying on an old summary.

A submitted claim means a case exists. It does not prove:

• eligibility;
• carrier fault;
• compensation approval;
• payment.

Use Package Claim Guide for the broader actor and evidence model.

Contact InPost UK or the retailer?

A carrier investigation and a retailer remedy can proceed in parallel.

Use Who to Contact About a Package when responsibility remains unclear.

InPost UK complaints process

Current official policy describes a staged complaint process involving:

1. Customer Care Agent;
2. Team Leader;
3. Specialised Complaints Team.

Current policy also gives response aims for acknowledgement, standard investigations and exceptional cases. These are operational aims, not guaranteed results.

External consumer-advice routes differ:

• Citizens Advice for most of the UK;
• Consumer Council for Northern Ireland.

Use the current InPost UK contact page for current channels, hours, chatbot, telephone and accessibility support.

Do not publish claim photographs, addresses, collection codes or sensitive personal data in a public support post.

Privacy, CCTV and parcel-history data

Current InPost UK privacy material describes processing that can include:

• name;
• phone number;
• email;
• billing and delivery address;
• delivery preferences;
• parcel identifier;
• order number;
• parcel contents;
• parcel value;
• proof-of-delivery images;
• customer-care correspondence;
• device data;
• tracking references.

Multiple controllers can share parcel information

Current policy separates:

• InPost UK Limited for app, tracking and service communications;
• InPost Delivery Network Limited for delivery operations.

The entities can share information such as:

• parcel identifiers;
• delivery address;
• contact details;
• delivery instructions;
• proof images;
• customer-care records.

This is an operational data relationship, not public access.

Locker CCTV

Current policy says CCTV may be used at Locker locations for:

• safety;
• theft or vandalism prevention;
• incident review;
• parcel claims.

CCTV is not guaranteed at every point or moment. It is not a public tracking feature.

Retention can be limited and footage may be overwritten. Report a relevant incident promptly through the official process.

Age-restricted delivery

Current policy says an identity document may be checked visually for age-restricted delivery and that a copy is not retained.

This does not mean every InPost parcel requires ID.

Public implementation boundary

11Tracking must not request or expose:

• names;
• phone numbers;
• emails;
• addresses;
• postcodes;
• collection codes;
• QR values;
• safe-place instructions;
• proof photographs;
• signatures;
• CCTV;
• driver identity;
• live location;
• parcel contents;
• value;
• payment data;
• claim evidence.

Verify suspicious InPost messages

A message can contain a real parcel number, Locker address or deadline and still be fraudulent.

Common lures include:

• collection expiry;
• redelivery fee;
• failed Home Delivery;
• address correction;
• delivery photograph;
• refund;
• Yodel account migration;
• app download;
• payment.

Use this evidence boundary:

real parcel number
≠ authentic message

correct Locker address
≠ official payment page

real 72-hour deadline
≠ safe request for card details

real delivery photograph
≠ legitimate request for password or one-time code

Safer verification:

1. Open inpost.co.uk independently.
2. Use the official InPost app-store listing.
3. check the parcel number in the official tracker;
4. do not use an unsolicited payment or login link;
5. keep collection credentials private;
6. contact the retailer through the original order when it arranged the shipment;
7. preserve suspicious messages privately.

Use Fake Delivery Message for the broader verification workflow.

Frequently asked questions

Is InPost UK the same as Yodel?

InPost acquired Yodel in April 2025, and official current guidance says Yodel by InPost moved fully under the InPost brand on 17 July 2026. Former Yodel delivery operations and legacy records can still matter, while InPost UK Limited and InPost Delivery Network Limited retain distinct legal and data roles.

Can I track an old Yodel number with InPost?

Some former Yodel parcels can appear through current InPost systems, but the rebrand does not prove universal support for every historical identifier. Use the original retailer record and current InPost UK support if the number is not recognised.

What does an InPost UK tracking number look like?

The official UK material reviewed does not publish one complete universal number format. Enter the full parcel number exactly as supplied and do not substitute an order number, QR value, collection code, phone number or postcode.

Does a digital label mean InPost has my parcel?

No. It means a shipment instruction exists. A digital drop-off receipt is stronger evidence that the sender deposited the parcel, while a courier-collection event is stronger evidence of carrier possession.

Does a digital receipt prove final delivery?

No. It proves the recorded sender drop-off. It does not prove courier collection or delivery to the recipient.

When is a Locker parcel ready to collect?

Wait for the ready notification, app state and collection credentials. A route-to-Locker or delivered-to-point event does not always mean the collection flow is active.

How long do I have to collect an InPost UK Locker parcel?

Current UK Locker guidance gives 72 hours from the ready notification. A reminder is sent when about 24 hours remain.

Can I extend the 72-hour collection period?

Current InPost UK guidance says the period cannot be extended. A trusted person may collect using shared credentials.

Can another person collect my parcel?

Yes, current UK guidance allows collection credentials to be shared with a trusted friend or family member. A collected event therefore does not universally prove that the named addressee attended.

Why did my parcel go to a different Locker?

If the selected Locker is full, InPost may use another point within about one kilometre. Use the exact updated point shown in the notification or app.

Does Locker delivery mean I collected the parcel?

No. Placement at the Locker, readiness, credential issue and collection are different states.

What is remote opening?

It is an InPost app feature that can open the assigned compartment when the user is close to the Locker. It is a release function, not public proof of the named collector’s identity.

Does Out for Delivery guarantee delivery today?

No. It records route activity. Access, capacity, diversion, parcel size, route conditions or another exception can prevent completion.

Does InPost make four Home Delivery attempts?

Not as one universal rule. Official pages describe several branches, including Locker diversion after at least one attempt, next-working-day reattempt and up to three additional attempts in some wording. Follow the exact parcel events.

Can InPost leave my parcel in a safe place?

Only when the sender’s service permits that option. A saved preference does not prove that the driver used it.

Can I see a delivery photograph?

Current official guidance supports a Home Delivery photograph in the InPost app for relevant parcels. It does not prove every fact about the address, recipient, contents, condition or later possession.

What should I do if InPost says Delivered but I have no parcel?

Check the exact Home Delivery, safe-place, neighbour, Locker or Shop outcome; review any photograph privately; preserve the records; contact InPost for the carrier evidence; and contact the retailer or marketplace for the purchase remedy.

Why is my InPost tracking not updating?

Current support guidance allows for a short 48-72-hour gap. The correct interpretation depends on whether the parcel only has a label, has been dropped off, has been collected by a courier, is in the network, is on a route or is returning.

Does Return to Sender mean I will receive a refund?

No. Return movement, sender receipt, retailer inspection, refund approval and payment are separate states.

Can I file a claim directly with InPost?

The current direct claims form is intended for labels bought through the InPost app or website. For a retailer, Vinted, marketplace or third-party label, contact that party first.

How much compensation does InPost UK provide?

Current official material supports included cover up to £50 and optional cover up to £500 for eligible direct labels, subject to item, value, packaging and claim conditions. Do not apply those limits to every retailer parcel.

Can 11Tracking obtain my collection code or open the Locker?

No. 11Tracking can display supported public tracking events. It cannot obtain a collection credential, open a Locker, retrieve private proof, identify a driver, change delivery, extend collection, file a claim or issue a refund.

Use USTracking as a tracking companion

USTracking may help display supported public InPost UK or former Yodel events alongside retailer or marketplace records.

It cannot:

• infer every legacy Yodel number;
• create a missing scan;
• obtain a collection code;
• open a Locker;
• retrieve a proof photograph or signature;
• access CCTV;
• identify or contact a driver;
• expose live GPS;
• change a safe place or address;
• redirect a parcel;
• extend the collection period;
• schedule a retry;
• file a claim;
• approve compensation;
• process a refund;
• recover a parcel;
• guarantee delivery.

Use it to observe the public parcel history, then use the responsible InPost, retailer, marketplace or payment process for action.

Scope, evidence and limitations

• Primary scope: InPost UK within the United Kingdom.
• Legal identity: InPost UK Limited for current app, tracking and Locker context; InPost Delivery Network Limited, formerly Yodel, for relevant delivery operations.
• Yodel scope: current brand-transition and legacy parcel context, not a complete historical Yodel guide.
• Product scope: Locker, Shop, Home Delivery, direct sending, marketplace delivery and returns.
• Identifier limitation: no complete universal public UK number format is claimed.
• Collection scope: current UK Locker guidance gives 72 hours and no extension; other countries differ.
• Attempt scope: shipment-specific branch; no one universal total is claimed.
• Proof scope: photograph or signature where available; not conclusive proof of every delivery fact.
• Claims scope: direct InPost labels differ from retailer and marketplace labels.
• Privacy scope: collection credentials, proof, CCTV, addresses, phone numbers and driver data remain private.
• Anti-cannibalization: /inpost-tracking/ remains the multinational InPost classifier; this page owns the current UK workflow.
• Last reviewed: July 28, 2026.
• Next scheduled review: October 26, 2026.

11Tracking is not InPost UK, InPost Delivery Network Limited, a former Yodel account, Locker host, Shop, retailer, marketplace, driver, payment provider or claims authority. It does not receive, transport, release, redirect, deliver, recover, insure, investigate or refund a parcel.