bpost Tracking: Barcodes, Statuses, Delivery Preferences, Bbox Lockers, Customs, and Claims

bpost tracking at a glance

• Enter: One supported bpost barcode.
• Current public interface: Describes a barcode input range of 10–30 characters.
• Do not assume: Every 10–30-character string is a bpost barcode or one universal format covers every product.
• A recognised barcode confirms: A public record may exist.
• It does not confirm: Physical bpost possession, exact location, delivery, recipient identity, contents, condition, or claim outcome.
• In preparation means: The sender may still be preparing the parcel, or the parcel may have been handed to bpost and still await sorting. The status is not a certain possession milestone.
• First possession milestone: The first verified bpost network scan or accepted event.
• In Transit means: Network movement is recorded. It is not continuous GPS.
• Estimated time slot: An operational indication, not a binding appointment.
• Delivery preference saved: An instruction exists. It does not prove the parcel is eligible or that the route changed.
• Awaiting pickup: A Post Office, Post Point, Parcel Point, or Bbox holds the parcel. The recipient has not necessarily collected it.
• Placed in Bbox: bpost transport delivery to the locker can be complete under the reviewed contract. It does not prove the locker was opened.
• Delivered: bpost records completion. It does not universally prove that the named addressee personally received the parcel.
• Proof: Can be a signature, neighbour signature, safe-place photo, or locker opening depending on the route.
• Investigation: The sender normally controls the lost- or missing-parcel investigation.
• Return: A return label or locker deposit does not prove bpost pickup, merchant receipt, inspection, or refund.
• International: A foreign postal operator or commercial partner can control the parcel after handoff.
• U barcode: Can support Belgian import procedure without ordinary end-to-end tracking.
• Customs: Documents, assessment, payment, presentation, release, onward processing, and delivery are separate.
• No universal rule: There is no single attempt count, pickup deadline, proof object, compensation formula, or customs amount for every bpost item.

Track one supported barcode

Use the bpost barcode shown on:

• shipping label;
• consignment ticket;
• receipt;
• mailing receipt;
• absence notice;
• confirmation email;
• text message;
• merchant shipping message.

Current public input range

The current bpost Track & Trace form describes:

• barcode: 10–30 characters;
• Belgian licence plate example: 2ABC123;
• postal code: optional.

This is an interface contract. It does not prove one universal parcel-barcode structure.

Is there one bpost barcode format?

No.

The public interface does not establish that:

• every bpost barcode has one length;
• every product uses the same prefix;
• every international identifier is structured like a domestic one;
• every 10–30-character value belongs to bpost;
• punctuation is always accepted;
• one regular expression can identify all products safely.

Is a Belgian licence plate a parcel barcode?

No.

The same public interface includes a separate licence-plate workflow. A Belgian number plate must not be treated as an ordinary bpost parcel identifier unless the exact official workflow is being used.

Is the postal code required?

The public Track & Trace form says the postal code is optional.

Some app or private workflows can ask for a delivery postcode to add or disambiguate a parcel. That does not make the postcode a tracking number.

Can I use a merchant order?

Not automatically.

A merchant order confirms a commercial purchase. It does not prove:

• bpost created a barcode;
• the seller handed over the parcel;
• the order contains only one parcel;
• bpost is the carrier.

Can I track by email or phone?

Not through the public barcode form.

My bpost can privately associate bpost parcels through email addresses in the user’s account. This is account matching, not public lookup by email.

Can I enter a QR or locker code?

No.

Keep separate:

• parcel barcode;
• Bbox QR code;
• six-digit locker code;
• Secure Delivery Code;
• app session;
• identity document.

The codes can authorize release and are sensitive.

What is a U barcode?

Official bpost guidance states that a barcode beginning with U:

• supports the import procedure;
• can identify a parcel presented to Belgian customs;
• cannot be followed as an ordinary end-to-end tracked parcel;
• can stop producing tracking after customs release and handover.

U barcode exists
→ import or customs record may exist
≠ ordinary parcel tracking exists

What is an R barcode?

Current delivery-preference guidance identifies R-starting barcodes with registered-mail workflows.

Registered mail can require:

• identity check;
• signature;
• separate delivery preferences;
• different pickup rules.

Can a return use another barcode?

Yes.

A return label can use a separate barcode from the original outbound parcel.

Keep separate:

• original barcode;
• return barcode;
• foreign-operator identifier;
• customs U barcode;
• complaint reference;
• merchant refund case.

bpost, Bnode, Landmark Global, and My bpost

bpost

bpost is the consumer-facing Belgian carrier and postal brand.

It provides:

• mail;
• parcels;
• registered mail;
• Post Offices and partner points;
• Bbox lockers;
• Belgian customs-clearance support;
• domestic last mile.

Legal operator

Current contractual and privacy materials identify the operator as bpost NV/SA under public law.

The legal name matters for:

• contract scope;
• privacy;
• customs;
• claim routing.

What is Bnode?

The former bpostgroup now uses Bnode as its corporate group identity.

Bnode is not the consumer parcel-tracking carrier name.

What is Landmark Global?

Landmark Global is Bnode’s cross-border brand.

A Landmark Global event or identifier can appear in an ecommerce route, but that relationship must be verified at item level.

Landmark Global
≠ automatic bpost possession

What is Paxon?

Paxon is Bnode’s 3PL brand.

It is outside the ordinary bpost parcel-tracking user job.

My bpost is multi-carrier

My bpost can display items from:

• bpost;
• PostNL;
• DPD;
• DHL;
• other supported carriers.

parcel appears in My bpost
≠ bpost is the carrier

The selected carrier and item events control.

From barcode to final outcome: the evidence ladder

What changes the conclusion?

• Barcode data becomes possession evidence after the first verified bpost network scan.
• Transit becomes last-mile evidence after a route or delivery event.
• Pickup-ready becomes recipient possession after a pickup-completed or release event.
• Bbox placement becomes personal collection after the locker-opening or release evidence.
• Delivered becomes named-addressee evidence only when the exact proof supports that conclusion.
• Return movement becomes merchant remedy after merchant receipt, inspection, and refund decision.
• Customs payment becomes carrier movement only after release and onward processing.
• Investigation becomes compensation only after an accepted decision and payment.

Barcode creation, In preparation, and first network scan

A barcode can exist before handover

A sender can create:

• label;
• barcode;
• merchant shipping message;
• collection request

before bpost receives the parcel.

barcode created
→ shipment data exists
≠ bpost has the parcel

What does In preparation mean?

Official bpost guidance gives two possible branches:

• the sender is still preparing the parcel;
• the parcel has been handed to bpost but still needs sorting and processing.

The status is therefore ambiguous.

In preparation
≠ reliable proof of sender possession
≠ reliable proof of bpost possession

What does Created mean?

Current business tracking documentation describes Created as a label generated before the parcel is scanned into the bpost network.

Business preparation statuses

Business systems can use statuses such as:

• Pending;
• Open;
• Printed;
• On Hold;
• Cancelled.

These are shipment-management states, not public physical-possession scans.

Strongest public possession milestone

Use the first verified bpost network scan or accepted event.

It is stronger than:

• merchant “shipped”;
• label creation;
• collection booking;
• In preparation;
• barcode recognition.

Receipt evidence

A physical receipt from a Post Office, point, locker return process, or courier pickup can support handover.

Public tracking can still update later.

What first acceptance does not prove

• correct contents;
• declared value;
• packaging quality;
• hidden damage;
• merchant legitimacy;
• final delivery.

bpost status meanings

Provider wording can vary by interface and product. Preserve the raw carrier event where available.

Pending, Open, Printed, On Hold, and Cancelled

These belong to preparation or business shipment management.

They do not prove bpost network possession.

Created

A label exists, but no first network scan is confirmed.

In preparation

Preparation or pending sorting exists. Custody is not certain from this status alone.

In Transit

bpost records network movement or processing.

In Transit
≠ exact facility shelf
≠ exact vehicle
≠ continuous GPS
≠ guaranteed delivery date

Out for delivery or delivery route

A last-mile event means delivery processing is active.

It does not prove:

• delivery will occur that day;
• the recipient was contacted;
• exact courier location;
• exact stop sequence.

Awaiting Pickup by Receiver

The parcel is held at a pickup object such as:

• Post Office;
• Post Point;
• Parcel Point;
• Bbox.

Awaiting Pickup
≠ collected

Delivered

bpost records completion.

Possible completion routes include:

• home address;
• person at the address;
• neighbour;
• safe place;
• pickup point;
• Bbox;
• foreign delivery operator.

Delivered
≠ named addressee personally received
≠ correct contents
≠ undamaged contents

Back to Sender

A return branch exists.

The exact event should distinguish:

• decision to return;
• transport back;
• delivery to sender.

Customs events

Customs events can mean:

• information requested;
• costs calculated;
• payment requested;
• payment recorded;
• parcel presented;
• parcel released;
• onward processing.

Do not flatten these into one “customs cleared” status.

Tracking not updating

Common causes

• sender still preparing;
• label created but no network scan;
• parcel accepted but first public scan delayed;
• parcel awaiting sorting;
• international partner data delay;
• customs-only U barcode;
• Standard Economy without Track & Trace;
• wrong carrier selected;
• invalid barcode;
• system outage.

Five-day preparation context

Current bpost guidance says most parcels are processed within five days after the sender chooses bpost.

This is a support threshold, not a delivery guarantee.

International no-update thresholds

Current bpost guidance uses product- and destination-specific investigation thresholds such as:

• five working days for neighbouring-country shipments;
• ten working days for the United Kingdom and other countries.

These are not universal delivery promises.

Who opens the investigation?

The sender normally opens the bpost investigation because the sender paid for transport.

No update is not one diagnosis

no new public event
≠ lost
≠ physically at last visible location
≠ moving normally
≠ customs released

Use Tracking Not Updating for the broader evidence model.

Delivery date, time slot, and live-tracking limits

Next-working-day effort

Current consumer guidance says bpost tries to deliver a domestic parcel on the next working day after receipt.

This is not a universal guarantee.

Estimated time slot

Track & Trace or My bpost can show an estimated delivery window.

estimated time slot
→ current operational indication
≠ fixed appointment
≠ guaranteed arrival

Ninety-five-percent statement

Current bpost guidance says ninety-five percent of parcels are delivered within the indicated time slot.

That is aggregate performance, not evidence that one parcel must arrive within the window.

Weekend delivery

Saturday or Sunday delivery depends on:

• sender;
• product;
• route;
• address;
• selected service.

Registered mail and ordinary parcels do not necessarily use the same weekend rules.

Does bpost show exact GPS?

Current evidence does not support a universal promise of:

• exact parcel GPS;
• exact delivery vehicle;
• exact route order;
• exact remaining stops;
• direct courier contact.

Delivery employee first name

A current 2026 bpost announcement says the postman or postwoman’s first name can appear in delivery-day notifications.

The name does not provide:

• contact details;
• route access;
• legal identity verification;
• permission for public storage.

My bpost app

Automatic bpost parcel matching

My bpost can automatically add bpost parcels linked to email addresses in the user’s profile.

Manual tracking

The app can also:

• scan or enter a barcode;
• select the postal service;
• enter the delivery postcode;
• add third-party carriers.

Private email matching is not public search

account email matching
≠ public tracking by email

Multi-carrier boundary

A PostNL, DPD, DHL, or other item in My bpost remains that carrier’s item.

App actions

My bpost can support:

• notifications;
• delivery preferences;
• one-working-day postponement;
• direct pickup-point delivery;
• import-cost payment;
• screenless Bbox opening;
• sending;
• returns.

11Tracking cannot replicate those account actions.

Delivery preferences

Preference types

Current bpost workflows can include:

• preferred neighbour;
• safe place;
• preferred pickup point;
• direct pickup-point delivery;
• direct Bbox delivery;
• nearby home address for one parcel;
• postpone by one working day.

Last-minute changes

The My bpost app can allow a change up to five minutes before delivery.

That is an availability window, not proof the change will be executed.

Account matching

Preferences can depend on:

• email address;
• name;
• address;
• validated My bpost account;
• successful parcel matching.

Current guidance describes an account or address validation period of about ten days in a new setup.

Request versus outcome

preference saved
→ instruction exists
≠ parcel eligible
≠ route changed
≠ delivery employee received it
≠ requested outcome completed

Why can a preference fail?

Possible official branches include:

• parcel too large;
• parcel too heavy;
• locker full;
• locker unavailable;
• payment on delivery;
• Secure Delivery with Code;
• registered mail;
• guarantee or insurance restriction;
• account matching failed;
• preference not operationally available;
• parcel fits the letterbox;
• parcel already held at another point.

Letterbox precedence

A parcel that fits the letterbox can be placed there even if direct pickup-point delivery was preferred.

Parcel already at a pickup point

An item already held at one point cannot generally be transferred to another point through the ordinary recipient workflow.

The user can update future preferences instead.

Neighbour delivery

Distance

Current bpost guidance uses a neighbour located approximately within fifty metres of the original delivery address.

Who can accept?

For an ordinary parcel, a person present at the home can accept it.

At the selected neighbour’s address, a person present there can also accept in the ordinary delivery branch.

Signature limitation

signature at the home or neighbour address
≠ named addressee personally signed

Product exclusions

Neighbour delivery can be unavailable for:

• payment on delivery;
• Secure Delivery with Code;
• registered mail;
• other restricted or guaranteed products.

Why might neighbour delivery fail?

• neighbour absent;
• neighbour refused;
• distance exceeded;
• product restriction;
• account or preference mismatch;
• delivery operation could not use the preference.

Safe-place delivery

What is a safe place?

Current bpost guidance describes a place that is:

• at or around the home address;
• accessible;
• dry;
• not visible from the public highway.

Recipient preference photos

The recipient can upload photos to help identify the safe place in supported My bpost workflows.

bpost delivery photo

bpost can photograph the parcel after placement.

The recipient can view that photo in Track & Trace or My bpost in supported cases.

What the photo can prove

safe-place photo
→ parcel was photographed at the recorded placement
≠ named recipient collected
≠ parcel remained secure
≠ contents or condition verified

Proof role

For a parcel with proof of receipt, the safe-place photo can be the route-specific proof object.

Contractual liability boundary

Current contractual terms state that bpost cannot be held liable for loss or damage occurring after compliant delivery to a safe place registered by the addressee in the relevant contractual branch.

That does not automatically decide:

• whether the preference was valid;
• whether the location met the requirements;
• whether placement was compliant;
• whether the photo shows the correct place;
• merchant refund rights;
• liability in a specific dispute.

Missing from safe place

Check:

• co-occupants;
• neighbour;
• exact preference;
• letterbox;
• safe-place photo;
• updated tracking;
• sender.

Secure Delivery with Code

What is it?

Secure Delivery with Code is a sender-selected service requiring a private code at delivery.

Who creates the code?

bpost generates the code.

Where is it sent?

The code can be sent through:

• the email address provided by the sender;
• My bpost when the same email is linked.

Where can the parcel be delivered?

A Secure Delivery parcel cannot be delivered to:

• neighbour;
• safe place;
• Bbox.

The code is verified at the destination address or later pickup point.

What happens if nobody is home?

The parcel goes to a nearby pickup point.

The addressee or another person with the shared code can collect it.

Current secure-delivery guidance uses a fifteen-day pickup branch.

Can another person use the code?

Yes, in the reviewed workflow.

Secure Delivery Code shared
→ another person can become operationally authorized

Does Secure Delivery add insurance?

No.

The code verifies authorization. It does not itself add loss or damage coverage.

Sensitive credential

Never publish or enter the code in:

• parcel-tracking form;
• URL;
• metadata;
• JSON-LD;
• analytics;
• screenshot;
• public support post;
• AI prompt.

Delivery attempts

Ordinary residential branch

If home delivery fails and no usable neighbour or safe place exists, the parcel normally moves to a nearby pickup point.

Same-day second pass

Current consumer guidance says the postman does not return later the same day.

The parcel can become available from the next working day.

Contractual second presentation

Some contractual parcel services can include:

• automatic second presentation;
• paid second presentation

on a later business day.

Product-specific attempt examples

Current business documentation includes products with:

• a second attempt;
• three attempts in a scoped international business service.

No universal attempt count

ordinary consumer parcel
≠ every contractual product
≠ every international product

Use the actual events and product.

Attempt evidence boundary

A failed attempt does not independently prove:

• correct address reached;
• bell used;
• phone call made;
• recipient absent;
• recipient refused;
• paper notice left.

Post Office, Post Point, Parcel Point, and Bbox

Post Office

A bpost-operated facility offering postal and parcel services.

Post Point

A partner location offering selected bpost services.

Parcel Point

A partner parcel pickup or drop-off location.

Bbox

A self-service parcel locker for:

• receiving;
• sending;
• returns.

Carrier identity

A point or Bbox is a delivery object.

It is not a separate carrier.

Item-specific notice controls

Follow the actual parcel notice for:

• location;
• readiness;
• deadline;
• code or identity requirement;
• product restriction.

Fourteen days, fifteen days, or five days?

Current official materials use different wording.

Consumer pickup-point guidance

• Fourteen calendar days at an ordinary pickup point.
• Five calendar days at a parcel locker.

Contractual parcel terms

• Maximum fifteen calendar days, excluding presentation day, at a pickup point.
• Five calendar days, excluding presentation day, at a locker.

Secure Delivery with Code

Current secure-delivery guidance uses a fifteen-day pickup branch.

Why do the numbers differ?

Possible scope differences include:

• counting convention;
• consumer versus contractual wording;
• presentation-day exclusion;
• Secure Delivery product scope.

Safe action rule

Follow the final pickup deadline shown in Track & Trace, My bpost, email, or the absence notice for the actual parcel.

Do not calculate one universal deadline from the page alone.

Bbox parcel lockers

What is Bbox?

Bbox is bpost’s current parcel-locker brand.

Screen Bbox

A screen locker can use:

• QR code;
• six-digit code.

Screenless Bbox

A screenless locker can use:

• My bpost app;
• Bluetooth;
• location permission;
• parcel record in the app.

Holding period

Current consumer and contractual guidance uses five calendar days before return, with counting language depending on the source.

The actual item deadline controls.

Can another person collect?

For a screen locker, the recipient can forward the:

• email;
• QR code;
• six-digit code.

For a screenless locker, the delegate can need:

• the barcode in their My bpost app;
• the recipient’s approval of the tracking request.

Placement versus collection

Current contractual terms can treat transport delivery as completed when the parcel is placed in the locker.

parcel placed in Bbox
→ carrier delivery to locker can be complete
≠ locker opened
≠ named addressee collected

Locker-opening proof

For a route with proof of receipt, opening the locker with the barcode can serve as the proof event.

locker opened with barcode
→ release proof exists
≠ named addressee necessarily opened
≠ contents or condition verified

Empty or wrong Bbox

Check:

• the current Bbox address;
• updated tracking;
• alternative pickup point;
• app notifications;
• bpost support.

Proof of receipt

Proof depends on delivery route

Current contractual terms distinguish:

• delivery at address → signature of the person accepting;
• neighbour delivery → signature at the neighbour address;
• safe-place delivery → photo;
• Bbox delivery → locker opening with barcode.

Signature is not universal named-addressee proof

Anyone present at the home can accept an ordinary parcel.

A person at the selected neighbour address can also accept.

signature exists
≠ named addressee personally signed

Contractual customer access

Domestic proof is made available to the contractual customer or sender through bpost business tracking tools.

International proof

International signature availability depends on:

• destination operator;
• product;
• route;
• partner system.

The proof may be available only on request.

Consumer guarantee proof

The consumer “with guarantee” option can provide proof of delivery with date and recipient signature in its stated scope.

That wording does not turn every delivery route into the same proof object.

Proof does not verify

• correct contents;
• item condition;
• merchant legitimacy;
• later possession;
• absence of wrong-address delivery.

Public access is not universal

proof exists
≠ public recipient can retrieve it
≠ 11Tracking can retrieve it

Use Proof of Delivery, Photo, and Signature for the broader evidence model.

Delivered but not received

Delivered is carrier completion

Delivered
→ bpost records completion
≠ named addressee personally received
≠ contents or condition proved

Check the completion object

Review whether the parcel went to:

• home;
• household member;
• neighbour;
• safe place;
• letterbox;
• pickup point;
• Bbox;
• foreign postal operator.

Check the evidence

Preserve:

• barcode;
• raw status;
• timestamp;
• delivery object;
• safe-place photo availability;
• neighbour or point information;
• merchant order;
• seller communication.

Who opens the investigation?

The sender normally starts the bpost investigation.

The sender paid for the transport service and holds the carrier contract.

Action sequence

1. Check co-occupants, neighbour, letterbox, safe place, and pickup notice.
2. Open Track & Trace or My bpost independently.
3. Review the route-specific proof if legitimately available.
4. Contact the sender.
5. Ask the sender to open the bpost investigation.
6. Protect merchant, marketplace, card, and payment deadlines.
7. Preserve packaging if the parcel later appears damaged.

Do not diagnose from tracking alone

Possible branches include:

• household acceptance;
• neighbour acceptance;
• safe-place delivery;
• locker delivery;
• wrong-address delivery;
• event error;
• theft;
• seller fraud;
• another cause.

Use Delivered but Not Received for the broader escalation model.

Returns

Return label source

A return label can come from:

• merchant;
• original sender;
• a new bpost shipment purchased by the user.

Return drop-off options

Current bpost guidance includes:

• Post Office;
• Post Point;
• Parcel Point;
• Bbox;
• handing the return to the postman during another delivery;
• requested collection.

Other-carrier return

bpost can accept a correctly labelled DHL return for DHL handling in the reviewed workflow.

This does not make DHL a bpost alias.

Return barcode and postcode

Current return guidance distinguishes:

• return label originally included in the parcel → use the postcode on the original attached shipping label;
• user-created return label → use the receiver’s postcode.

The exact workflow must be verified during implementation.

Bbox return evidence ladder

return label created
→ reverse shipment data exists

parcel placed in Bbox
→ deposited in locker
≠ bpost network pickup confirmed

bpost collects from Bbox
→ shipping receipt can be issued
→ reverse carrier possession is recorded

reverse transit
→ movement to sender or merchant

Merchant refund ladder

bpost accepts return
≠ merchant receives

merchant receives
≠ inspection completed

inspection completed
≠ refund approved

refund approved
≠ payment completed

Refusal at delivery

The recipient can refuse a parcel at the door in the reviewed return guidance.

The parcel can be returned to the sender.

The merchant still controls the commercial refund.

International parcels

Operator chain

An outbound or inbound international parcel can involve:

• bpost;
• Landmark Global;
• airline or transit operator;
• foreign postal operator;
• commercial delivery partner;
• customs.

Handoff

After border crossing, another operator can control local delivery.

bpost depends on partner events.

Barcode continuity

The same barcode can remain usable abroad.

same barcode continues
≠ bpost still has physical possession

Landmark Global boundary

Landmark Global can appear in cross-border ecommerce.

Do not treat Landmark Global and bpost as interchangeable without verified item-level mapping.

Standard Economy

Current bpost guidance says qualifying Standard Economy items up to two kilograms can lack Track & Trace.

International Standard timing

Current consumer guidance describes an indicative transit range of approximately two to ten working days, excluding destination customs.

It is not a guarantee.

Investigation thresholds

Current lost-parcel guidance uses scoped thresholds such as:

• five working days for neighbouring countries;
• ten working days for the United Kingdom and other countries.

Only the sender can open the investigation.

U barcode and Belgian customs

What a U barcode proves

A U barcode can identify an import workflow and presentation to Belgian customs.

It does not promise end-to-end tracking.

Customs roles

bpost can:

• request missing information;
• calculate or collect import costs;
• prepare a customs declaration;
• present the parcel;
• transfer collected VAT and duties;
• continue delivery after release.

Belgian customs controls legal assessment and release.

Missing information

The recipient can be asked to provide:

• invoice;
• proof of payment;
• product description;
• other customs information.

Failure to provide required information by the official deadline can lead to return.

Payment period

Current bpost customs guidance uses a fourteen-day payment period after notification before return.

The exact item deadline controls.

Payment channels

Import costs can be paid through:

• My bpost;
• official Track & Trace;
• a Post Office in exceptional stated cases.

11Tracking cannot process the payment.

Customs evidence ladder

Use Customs Processing and Package Stuck in Customs for broader guidance.

July 2026 import-fee change

Current official wording

As of July 1, 2026, current bpost guidance describes a fixed import fee of €3 per product category for qualifying online purchases up to €150 from outside the EU.

Not €3 per parcel

A parcel containing several product categories can produce more than one €3 unit.

€3 per product category
≠ €3 per parcel

Separate amounts

Keep separate:

• fixed product-category import fee;
• VAT;
• customs duty;
• bpost customs-formality or administrative fee;
• COD;
• merchant shipping charge.

Return non-refund scope

Current official guidance says the €3 product-category fee is not refunded merely because the product is returned.

This is a volatile 2026 rule and should be revalidated immediately before publication or action.

Other customs-formality amounts

Other customs-formality charges can apply in different value and declaration scopes.

Do not generalize one amount across every import.

No tax advice

This page explains carrier workflow and evidence stages. It does not determine:

• legal classification;
• tariff code;
• exemption;
• VAT liability;
• customs duty;
• appeal rights.

Loss, damage, and compensation

Recipient routes through sender

Current bpost guidance tells the recipient to contact the sender for:

• missing parcel;
• lost parcel;
• damaged parcel;
• investigation.

Why sender controls

The sender paid bpost and holds the transport contract.

Standard domestic shipment

Current consumer guidance indicates that a standard domestic shipment can reimburse shipping costs where bpost is responsible, subject to the applicable terms.

With guarantee

Current consumer guidance describes maximums such as:

• goods: up to €500 plus shipping;
• documents: up to €15.

These are product-specific maxima, not automatic payments.

International Economy

Current consumer guidance describes no compensation in the stated Economy scope.

International Standard

Current consumer guidance describes a maximum based on:

• 40 SDR;
• plus 4.5 SDR per kilogram;
• plus postage.

This belongs to the relevant international product.

Contractual road transport

Current contractual terms can use:

• 8.33 SDR per kilogram;
• plus franking costs

for specified road-transport loss or damage.

Visible damage

Visible damage should be reported at delivery.

Hidden damage or missing contents

Current contractual wording uses a seven-day branch, with detailed counting rules in the relevant clause.

Current consumer guidance also uses a seven-calendar-day branch.

Other claims

Current contractual wording includes a twenty-one-day notice branch for other complaint types in the stated scope.

Maximum period

A one-year maximum can apply where the earlier notice conditions were met.

Evidence

The sender can need:

• purchase invoice;
• value evidence;
• packaging;
• damaged contents;
• transport proof;
• photos;
• inspection.

Compensation is not automatic

A maximum does not prove:

• carrier liability;
• eligible product;
• item value;
• correct packaging;
• timely notice;
• final payment.

Keep remedies separate

bpost complaint
≠ merchant refund
≠ marketplace remedy
≠ card dispute
≠ insurance payment

Use Package Claim Guide and Package Damaged or Contents Missing for the broader evidence process.

Registered mail

R barcode

Current delivery-preference guidance associates an R-starting barcode with registered-mail workflows.

Identity and receipt

Registered mail can require:

• identity card;
• signature;
• authorized-person rules;
• separate pickup procedure.

Different preferences

Registered mail does not use ordinary parcel neighbour or safe-place preferences in the same way.

Letterbox preference

My bpost can support a private preference for eligible registered mail to be placed in the letterbox without physical signature after identity activation.

That is an account-level service, not a universal registered-mail rule.

Scope on this page

Registered mail is included only where it changes:

• barcode interpretation;
• delivery preference;
• identity requirement;
• proof;
• pickup.

Who should you contact?

Privacy and scam safety

Public form input

The public form should request only:

• one supported bpost barcode.

Never enter these into a public tracker

• phone;
• email;
• recipient name;
• sender name;
• full address;
• postcode;
• Belgian licence plate;
• QR code;
• six-digit locker code;
• Secure Delivery Code;
• safe-place description;
• neighbour details;
• app login;
• signature;
• safe-place photo;
• identity document;
• customs invoice;
• payment data;
• claim documents.

Treat the barcode as shipment data

A barcode can reveal:

• route;
• timing;
• pickup location;
• preference outcome;
• customs status;
• proof availability;
• return state.

Do not publish it in:

• page URL;
• metadata;
• JSON-LD;
• analytics;
• screenshot;
• public review;
• support forum;
• unnecessary AI prompt.

Preference and safe-place data are private

Neighbour, safe place, nearby home, and direct pickup preferences reveal location information.

Release codes are sensitive

Both a locker code and Secure Delivery Code can authorize release.

Proof is private

Signature, safe-place photo, locker-opening record, receiver identity, and business proof are private evidence.

Delivery employee first name

A first name appearing in an official notification should not be:

• stored unnecessarily;
• displayed publicly;
• combined with route data;
• used to contact the employee.

Official verification

bpost identifies official tracking destinations including:

• track.bpost.cloud;
• parcel.bpost.be;
• official bpost communication domains.

Scam pressure language

Official guidance warns about messages using pressure such as:

• pay now;
• only twenty-four hours;
• act immediately;
• parcel will be returned;
• small extra fee.

Report suspicious messages

bpost says suspicious messages or screenshots can be sent to:

• contact form

Safe verification sequence

1. Do not use the message link.
2. Open My bpost or Track & Trace independently.
3. Enter only the barcode.
4. Confirm whether the parcel and import costs exist.
5. Never share a locker or Secure Delivery Code with an unsolicited contact.
6. Contact the bank or Card Stop if payment data was exposed.
7. Preserve and report the message privately.
8. Use Fake Delivery Message for broader safety guidance.

Real data does not authenticate the message

real barcode
≠ authentic SMS

correct pickup point
≠ legitimate code request

correct import amount
≠ official payment page

bpost logo
≠ bpost-controlled domain

Frequently asked questions

How do I track a bpost parcel?

Enter one supported bpost barcode from the label, receipt, notice, email, text message, or sender.

Is there one bpost barcode format?

No. The current interface accepts 10–30 characters, but that does not define one universal format.

Can I enter a Belgian licence plate?

Not as an ordinary parcel barcode. The public interface has a separate licence-plate workflow.

Is the postcode required?

The public Track & Trace form says it is optional.

Can I use a merchant order?

Not automatically.

Can I track by email or phone?

Not through the public barcode form. My bpost uses private account matching.

Can I enter a locker or Secure Delivery Code?

No. Those are release credentials.

What does a U barcode mean?

It supports an import or customs workflow and may not provide ordinary end-to-end tracking.

What does an R barcode mean?

It can identify a registered-mail workflow in current bpost preference guidance.

What does In preparation mean?

The sender may still be preparing the parcel, or it may be with bpost awaiting sorting. The status does not prove one custody conclusion.

Which event proves bpost has the parcel?

The first verified bpost network scan or accepted event is the strongest public possession milestone.

What does In Transit mean?

bpost records network movement or processing.

Does In Transit show exact GPS?

No.

Is the delivery time slot guaranteed?

No.

Can My bpost track other carriers?

Yes. An item in the app is not automatically a bpost shipment.

Can I change my delivery preference?

Eligible users can set or change supported preferences, sometimes until five minutes before delivery.

Does a saved preference guarantee the requested outcome?

No.

Can bpost deliver to a neighbour?

For eligible parcels, yes. Product, distance, availability, and preference matching can restrict it.

What is a safe place?

An accessible, dry location around the home that is not visible from the public highway.

Can I see the safe-place photo?

In supported workflows, the photo can appear in Track & Trace or My bpost.

Does the photo prove I received the parcel?

No.

What is Secure Delivery with Code?

A sender-selected service requiring a private code at address delivery or later pickup.

Can Secure Delivery go to a neighbour, safe place, or Bbox?

No.

Can another person use the secure code?

Yes, if the addressee shares it in the reviewed workflow.

Does Secure Delivery add insurance?

No.

How many delivery attempts does bpost make?

There is no universal count. Ordinary consumer, contractual, and international products differ.

Will the postman return later the same day?

Current consumer guidance says no.

Is pickup fourteen or fifteen days?

Consumer guidance uses fourteen days. Contractual and Secure Delivery materials can use fifteen days. Follow the actual parcel deadline.

How long does a Bbox hold a parcel?

Current guidance uses five calendar days, with source-specific counting language.

What is the difference between screen and screenless Bbox?

Screen lockers use QR or numeric code. Screenless lockers use My bpost, Bluetooth, and location permission.

Can someone else collect from Bbox?

Yes, through the supported delegated code or app workflow.

Does placement in Bbox mean I collected it?

No.

What counts as proof of receipt?

Depending on the route: signature, neighbour signature, safe-place photo, or locker opening.

Can a public recipient always download proof?

No.

What does Delivered prove?

bpost recorded completion.

Does Delivered prove the named addressee received it?

No.

Who opens a lost-parcel investigation?

The sender normally opens it.

How do I track a return?

Use the return barcode and the applicable postcode workflow.

Does placing a return in Bbox prove bpost accepted it?

It proves deposit. Carrier possession is stronger after bpost collects it and issues the shipping receipt.

Does return delivery mean refund?

No.

Why did international tracking stop?

A foreign operator may control the parcel, partner data may be delayed, or the product may lack full Track & Trace.

Is Landmark Global the same as bpost?

No. It is Bnode’s cross-border brand.

Does customs payment mean release?

No.

What is the July 2026 €3 fee?

Current bpost guidance describes €3 per product category for qualifying low-value online imports, not €3 per parcel.

Is that fee refunded after a return?

Current guidance says not merely because the product is returned. Revalidate the rule before action.

Can the recipient file the bpost carrier claim?

The sender normally controls the claim because the sender holds the transport contract.

Does guarantee mean automatic €500 compensation?

No.

Can 11Tracking open a Bbox?

No.

Can USTracking retrieve a photo or signature?

No.

Use USTracking as a tracking companion

After identifying the correct bpost barcode and current operator, USTracking may help you:

• save a supported barcode;
• organize public events;
• preserve verified original, return, customs, and foreign-operator identifiers;
• monitor public updates;
• compare preparation, first scan, transit, delivery, pickup, return, and customs stages;
• receive notifications.

USTracking cannot:

• track by name, address, phone, email, merchant order, postcode, licence plate, locker code, Secure Delivery Code, customs reference, or complaint number;
• determine one universal barcode format;
• access My bpost;
• change a delivery preference;
• postpone delivery;
• choose a neighbour, safe place, point, or locker;
• reveal exact GPS;
• reveal courier identity or contact details;
• retrieve a QR or release code;
• open Bbox;
• retrieve a signature;
• retrieve a safe-place photo;
• retrieve locker-opening proof;
• access receiver identity;
• upload customs documents;
• pay import costs;
• clear customs;
• file or manage a complaint;
• recover the parcel;
• determine liability;
• decide compensation;
• decide merchant refund;
• guarantee delivery, pickup, customs release, or claim outcome.

Related guides

• Package Tracking Help Center
• How Package Tracking Works
• Label Created
• Carrier Received Package
• In Transit
• Handed to Local Carrier
• Out for Delivery
• Out for Delivery but Not Delivered
• Delivery Exception
• Delivery Attempted
• Available for Pickup
• Delivered
• Delivered but Not Received
• Return to Sender
• Tracking Not Updating
• Tracking Number Not Found
• Wrong Address or Address Information Required
• Package Moving Away or Wrong City
• Package Damaged or Contents Missing
• Customs Processing
• Package Stuck in Customs
• Change, Reroute, or Hold a Package
• Proof of Delivery, Photo, and Signature
• Package Claim Guide
• Who to Contact About a Package
• Find the Last-Mile Carrier
• Fake Delivery Message

Scope, evidence, and limitations

This page is an English-language guide to bpost parcel and registered-mail tracking, barcode interpretation, preparation, physical possession, public statuses, delivery estimates, My bpost, preferences, neighbour delivery, safe place, Secure Delivery with Code, Post Offices, Post Points, Parcel Points, Bbox lockers, pickup periods, proof, disputed delivery, returns, international handoff, Belgian customs, July 2026 import fees, loss, damage, compensation, privacy, scams, and responsible-party routing.

It is based primarily on current official bpost tracking pages, FAQs, 2026 contractual parcel terms, business documentation, My bpost material, Bbox instructions, customs guidance, compensation material, security guidance, and current Bnode corporate identity documents reviewed on July 27, 2026.

Important limitations:

• The runtime provider code, accepted aliases, barcode families, product fields, preparation fields, possession fields, preference fields, pickup fields, proof fields, customs fields, claim fields, and sensitive-field suppression must be verified during implementation.
• bpost is the public carrier identity. Bnode is the group identity. Landmark Global and Paxon are separate group brands.
• My bpost can display third-party carriers and does not prove bpost carrier identity.
• The public interface’s 10–30-character range does not establish one universal barcode format.
• A Belgian licence plate belongs to a separate public workflow.
• Email, phone, postcode, QR code, locker code, Secure Delivery Code, customs reference, and complaint number are not ordinary parcel-tracking inputs.
• A U barcode can support customs processing without ordinary end-to-end tracking.
• Barcode recognition, label creation, Created, and In preparation do not reliably prove physical bpost possession.
• The first verified bpost network scan is the strongest public possession milestone.
• In Transit and facility events do not provide exact GPS.
• Estimated date and time slot are not guaranteed appointments.
• A saved delivery preference does not prove eligibility, route change, or final outcome.
• Neighbour, safe-place, pickup-point, locker, and postponement options are product- and operation-dependent.
• Safe-place photo does not prove named-recipient possession, later security, contents, or condition.
• Secure Delivery Code is a sensitive authorization credential and does not add insurance.
• No universal delivery-attempt count was confirmed.
• Consumer, contractual, and Secure Delivery pickup periods use different fourteen- and fifteen-day wording.
• Bbox uses a separate five-day branch.
• Placement in Bbox and collection from Bbox are separate evidence stages.
• Signature, neighbour signature, safe-place photo, and locker opening are different proof objects.
• Public proof access is not universal.
• Delivered does not universally prove named-addressee receipt, correct contents, or condition.
• The sender normally controls the bpost investigation and carrier claim.
• Return label creation, Bbox deposit, bpost pickup, merchant receipt, inspection, and refund are separate.
• International operator assignment does not prove physical possession.
• Standard Economy can lack Track & Trace.
• Customs document request, payment, presentation, release, onward processing, and delivery are separate.
• The July 2026 fixed import fee must not be simplified to €3 per parcel.
• Compensation depends on product, transport mode, guarantee, evidence, notice timing, packaging, and accepted liability.
• Public tracking can be delayed, incomplete, corrected, normalized, or out of order.
• 11Tracking does not diagnose a specific parcel and cannot act on it.

Last reviewed: July 27, 2026 Review due: October 25, 2026 Research decision: Ready to draft with explicit bpost identity, Bnode and Landmark separation, barcode, preparation, possession, status, ETA, preference, neighbour, safe-place, secure-code, pickup-point, Bbox, proof, return, international, customs, claim, privacy, and runtime limitations