Dragonfly / Intelcom Tracking

Track one supported Dragonfly or Intelcom Tracking ID

Where can I find the Tracking ID?

Check:

• merchant shipping confirmation;
• official Dragonfly or Intelcom email;
• merchant order page where the carrier field is shown;
• parcel label;
• official regional tracker;
• return confirmation for a separately authorized return.

Keep the order number, outbound Tracking ID, return Tracking ID, support case, and refund reference separate.

Does every Dragonfly or Intelcom number start with the same prefix?

No.

Current official Canadian FAQ examples include:

• DRNFLY1234567;
• LPKEN000000012345678.

The current public tracker also displays a longer placeholder shape.

Those examples do not establish one universal prefix or length.

Why do official sources disagree about Tracking ID length?

Current direct-client developer documentation says a newly generated Tracking ID under that API model:

• is created by the client;
• is unique in the relevant environment;
• uses uppercase letters and numbers;
• has a client prefix beginning with a letter;
• has a maximum of 18 characters.

Current public examples and the public form include 20- and 21-character shapes.

current direct-client API maximum
=
18 characters

current public examples and placeholder
=
20 and 21 characters exist

therefore
=
no universal public maximum or regex is safe

Possible explanations include legacy references, imported partner IDs, regional systems, or public examples outside the current direct-client onboarding rule. The opened official sources do not confirm which explanation is correct.

Do not reject a supported public ID solely because it exceeds the current direct-client API maximum.

Is DRNFLY a required prefix?

No.

It is an official public example, not a universal requirement.

What does LPKEN mean?

The current Canadian FAQ uses it in an example, but its exact merchant, service, integration, or regional meaning is not publicly confirmed.

Does Intelcom use a separate identifier format?

A separate universal current Intelcom format was not confirmed.

The active provider must verify whether older or Quebec-specific identifiers map to the same operating system.

Is the Tracking ID created by Dragonfly?

Under the current direct-client API model, the client or merchant generates the Tracking ID and sends the same value in the booking record and on the label.

That means a prefix can reflect a merchant or integration. It does not prove one service, region, or outcome.

Can I enter the merchant order?

Not unless the active provider explicitly supports it.

An order confirms a purchase. It does not prove that the merchant created a Dragonfly or Intelcom booking or tendered the parcel.

Can I enter a return Tracking ID?

Only when the provider explicitly supports that return reference.

A return Tracking ID can be different from:

• outbound Tracking ID;
• merchant order;
• RMA;
• refund case;
• returned-item record.

Can I enter a delivery-notice number?

The current Dutch tracker says a tracking number can appear on a driver’s delivery notice.

That does not prove universal support in Canada, Quebec, or Australia.

Can I upload a barcode, QR code, photo, or proof file?

No.

Enter supported text only. Do not upload:

• label image;
• delivery photo;
• signature;
• Proof of Execution;
• driver note;
• address;
• access code.

Why does my Tracking ID show an error or no result?

Current Canadian guidance identifies several possibilities:

• the merchant or shipper has not yet notified Dragonfly or Intelcom;
• the number does not match the expected current public reference family;
• the number is older than three months.

Other possible explanations include:

• typo;
• merchant order entered instead of Tracking ID;
• return number unsupported by the provider;
• wrong regional tracker;
• wrong brand lock;
• legacy or partner identifier;
• support or account reference entered;
• test or staging ID;
• provider synchronization delay;
• temporary tracker outage.

The current three-month lookup statement is not proof that all operational, privacy, photo, legal, claim, or merchant records are deleted after three months. It is also not a universal claim deadline.

Use Tracking Number Not Found or Not Active for the broader diagnostic process.

Dragonfly and Intelcom are one operating family with different regional brands

Is Intelcom still operating?

Yes.

Intelcom remains the current consumer-facing brand in Quebec.

Where is Dragonfly used in Canada?

Dragonfly is the current operating brand outside Quebec.

Did Intelcom change its name to Dragonfly?

Current official material describes a gradual transition:

Intelcom founded in Montreal in 1986
→ Dragonfly name introduced with the Australian operation in 2021
→ international and Canadian rebrand announced
→ Intelcom retained in Quebec
→ Dragonfly used elsewhere in Canada and internationally

The rebrand does not mean Intelcom disappeared everywhere.

Why can both names or logos appear?

During the transition, a user can encounter:

• Intelcom email;
• Dragonfly tracker;
• Intelcom or Dragonfly uniform;
• older vehicle branding;
• mixed merchant data;
• regional domain differences.

Brand coexistence alone does not prove fraud or a wrong carrier.

Is Intelcom the parent company of Dragonfly?

Current official About material describes Intelcom as the parent company of Dragonfly Shipping.

That is first-party corporate wording. It does not require two separate Canadian tracking pages.

What is Intelcom Courrier Canada inc.?

The current Canadian Terms identify Intelcom Courrier Canada inc. as the owner of the Canadian Dragonfly website. The Canadian Privacy Policy applies to that company and its affiliates under the Intelcom | Dragonfly operating expression.

Those documents support the Canadian website and privacy layer.

They do not establish:

• one universal contract of carriage;
• one claimant or compensation rule;
• one merchant agreement;
• one Australian or Dutch legal entity;
• one international legal conclusion.

Is the driver always an Intelcom or Dragonfly employee?

No.

The network recruits and uses Independent Delivery Contractors that can operate their own fleets and teams.

Tracking alone does not identify:

• employment status;
• contractor company;
• driver identity;
• vehicle;
• exact route.

Is Dragonfly one physical courier?

It is a last-mile delivery and returns network, but physical delivery can be performed through employees or independent contractors within the operating system.

Do not assume the public brand reveals the precise legal or employment relationship of the person at the door.

What Dragonfly and Intelcom tracking events actually confirm

The public tracker is event-based. It is not continuous GPS and does not identify the exact driver, vehicle, station shelf, or live location.

What would change the conclusion?

A Tracking ID does not prove possession

Does label creation mean Dragonfly or Intelcom has the parcel?

No.

A merchant or client can generate the Tracking ID and booking data before the parcel is physically handed over.

What proves first possession?

Look for an event attributable to the actor that received the parcel, such as:

• picked up;
• accepted;
• received;
• collected;
• station received.

The actor can be Dragonfly, Intelcom, a merchant, or an independent delivery contractor within the network.

Does pickup prove station receipt?

No.

Pickup can precede transport to a Dragonfly or Intelcom station.

What does station received mean?

It is stronger evidence that the operating network recorded facility intake.

It does not prove:

• sorting completed;
• route selected;
• driver loaded the parcel;
• Out for Delivery;
• delivery attempt.

Does processed or sorted mean the parcel left the station?

No.

Processing confirms operational handling. A later departure, route, or Out for Delivery event is stronger evidence of onward movement.

Does route assigned mean the driver has the parcel?

Not necessarily.

A route can be created before the parcel is physically loaded or before the driver begins delivery.

Is tracking live GPS?

No.

Current public tracking and client integration material support event history, schedule estimates, and webhooks—not continuous recipient-facing GPS.

For the general possession boundary, see Carrier Received Package, Accepted, or Picked Up.

Out for Delivery and the three-hour estimate

What does Out for Delivery mean?

It means the carrier system associates the parcel with a local delivery route or delivery day.

It does not guarantee:

• a specific driver;
• a specific vehicle;
• exact location;
• delivery within three hours;
• delivery before 10 p.m.;
• same-day completion.

What is the three-hour notification?

Current Canadian tracking guidance says an opted-in recipient can receive an email when delivery is estimated within the next three hours.

The estimate is based on the driver’s schedule.

Is the three-hour window guaranteed?

No.

The driver can fall behind because of:

• traffic;
• route volume;
• access problems;
• weather;
• earlier deliveries;
• parcel handling;
• operational changes.

Why does another first-party article mention one hour?

A separate first-party notification article describes a richer sequence that includes a one-hour notice before the planned time.

The opened sources do not establish that every merchant, region, or parcel currently receives the same sequence.

The safer public rule is:

Treat every delivery notification as a schedule estimate, not an appointment.

Can customer service give a more exact live location?

Current Canadian FAQ says agents generally see the same package information as the public tracking page for timing questions.

Support can still handle protected actions such as:

• eligible address changes;
• eligible date changes;
• wrong-address reports;
• missing Delivered investigations;
• return rescheduling.

It does not mean support can provide continuous GPS or a guaranteed arrival time.

Use Out for Delivery but Not Delivered when the route does not finish as expected.

What “Delivery postponed” means

Delivery postponed is a current exact Canadian status phrase.

It confirms:

Dragonfly was not able to deliver the package that day.

What are the current officially listed possible causes?

Current Canadian guidance lists examples including:

• front door inaccessible;
• driver unable to finish the route;
• no safe place to leave the package;
• driver unable to find the package.

Does Delivery postponed mean the recipient was absent?

No.

The carrier can postpone delivery without establishing that anyone reached the door.

Does it prove a physical attempt?

No.

A route can remain unfinished or the parcel can be unavailable before a doorstep attempt occurs.

A separate Delivery attempted event is stronger evidence of an attempt.

Does it mean the address is wrong?

Not by itself.

Address or access problems can be possible causes, but the status does not identify one cause.

Does it mean bad weather?

Not by itself.

Use a current network-status notice or an explicit shipment event before assigning weather as the reason.

Does it mean the parcel is lost?

No.

The listed reason “driver unable to find the package” is an operational handling exception. It does not establish permanent loss or theft.

Does it mean Return to Sender?

No.

A postponed delivery is not a return event.

What happens next in Canada?

Current Canadian FAQ says another delivery will be attempted on the next business day.

That statement is:

• Canada-specific;
• current as of the review date;
• subject to the next actual tracking event;
• not a universal legal guarantee.

Should Delivery postponed be normalized as Delivery Attempted?

No.

Preserve the raw phrase whenever possible.

Delivery postponed
=
delivery not completed that day

Delivery attempted
=
an unsuccessful or conditional delivery action is recorded

The two statuses can lead to similar next steps but do not prove the same event.

Use Delivery Exception for the broader exception model.

Delivery attempts differ by country and service

There is no universal Dragonfly or Intelcom attempt count.

Does every Canadian parcel receive three attempts?

No.

The current wording is up to three, and the actual result can depend on:

• service;
• merchant agreement;
• address;
• safe-drop eligibility;
• parcel condition;
• operational event;
• cancellation;
• return instruction.

Does the Dutch two-attempt rule apply in Canada?

No.

Can one failed attempt cause a return?

It depends on the region, service, and event.

Do not infer Return to Sender until a return event appears.

Delivery hours differ by region

Does delivery at 9:30 p.m. mean the parcel is late?

Not necessarily in Canada under the current 8 a.m.–10 p.m. window.

Are support or call-centre hours the same as delivery hours?

No.

Operational, customer-service, and parcel-delivery hours are different clocks.

Do weekends count?

Current Canadian and Dutch public guidance includes seven-day delivery.

Service, merchant, holiday, and disruption conditions still apply.

Changing the delivery date, address, time, or instructions

Can I change the exact delivery time in Canada?

Current Canadian FAQ says the scheduled time cannot currently be changed.

Can I change the delivery date?

Current Canadian FAQ says the date can be changed through customer service.

Eligibility can depend on the parcel’s current stage and service.

Can I change the address?

Current Canadian FAQ says an address can be changed within the served region through customer service.

A manual address change can delay delivery.

Can 11Tracking change the address or date?

No.

Use the official regional support channel.

Can I add delivery instructions?

Current Canadian guidance says instructions can be opened from a link in official tracking emails.

Possible instructions can include:

• preferred door or leave location;
• access code;
• call-box number;
• directions;
• delivery or return preferences.

Can instructions be saved for future deliveries?

Current Canadian guidance says the user can choose to save instructions for future deliveries or returns to the same address and can later modify or delete them.

Does submitting instructions prove the driver will follow them?

No.

Safety, access, merchant restrictions, route conditions, and driver judgment can still control.

Should I enter a building code or address in 11Tracking?

No.

Door codes, call-box numbers, addresses, directions, and leave-location preferences are sensitive.

Enter them only in the verified official Dragonfly or Intelcom instructions workflow.

Can the instructions form ask for payment or passwords?

Current official guidance says users should not provide payment information, passwords, or sensitive personal information in delivery instructions.

What about neighbour delivery?

Current Dutch guidance explicitly allows a neighbour-delivery preference through the regional email workflow.

That option should not be generalized to every Canadian or Australian parcel.

Current network notices can explain some delays

The Canadian Network Status page publishes dated notices for events such as:

• winter storms;
• freezing rain;
• extreme cold;
• wildfires;
• affected regions;
• resolved disruptions.

A network notice can support a regional explanation when its location and date match the shipment.

It does not prove the cause of one parcel’s status unless the event or official support links the two.

Do not treat a resolved notice as a permanent delivery rule.

Use Tracking Not Updating or Package Not Moving for the general diagnostic process.

Safe drop, station pickup, and convenient counters are different

What is a Canadian safe drop?

Current Canadian guidance says a parcel may be left at the address when:

• the merchant agreement permits it;
• the driver considers the location safe.

The driver’s decision can reflect:

• visibility from the street;
• weather exposure;
• theft risk;
• building access;
• parcel size;
• service restrictions;
• property layout.

Does every parcel qualify for safe drop?

No.

A merchant can require a different delivery method, and the driver can decide that no secure location exists.

What happens when no safe place exists?

Current Canadian FAQ says the parcel returns to the warehouse and another delivery is attempted on the next business day.

That is current Canada-specific guidance, not a universal international rule.

Does safe drop mean the parcel was handed to the recipient?

No.

Where might the driver leave the parcel?

Current support guidance suggests checking:

• front or back entrance;
• porch;
• mailroom;
• reception;
• behind furniture;
• behind a planter;
• another less-visible place at the property.

That guidance helps locate a Delivered parcel. It does not prove every one of those locations is authorized for every address.

Can I pick up a parcel at a Dragonfly or Intelcom station?

Current Canadian FAQ says public pickup at stations is not currently available.

Why does the website list stations?

The station directory identifies operating facilities.

A listed facility does not prove:

• the parcel is physically there;
• the parcel is ready;
• the public may enter;
• pickup is permitted;
• identification requirements.

What is convenient counter delivery?

It is a separate merchant-enabled out-of-home delivery product using participating service locations.

It is not the same as collecting from an operating station.

How is counter delivery selected?

Current service architecture indicates the merchant generally enables and offers the option in the checkout or fulfillment flow.

Do not assume an active home-delivery parcel can always be redirected to a counter.

Does counter selection mean the parcel is ready?

No.

A separate ready or available event is required.

Is counter delivery the same as counter return?

No.

• Counter delivery is an outbound collection method.
• Counter return is a reverse-logistics drop-off method.
• At-door return is a separate driver-pickup service.

Are current counter-location counts permanent?

No.

Current merchant-facing pages publish location counts, but those numbers are volatile and should be reverified before public use.

Delivered, delivery photos, and Proof of Execution

Is a delivery photo always available?

No.

Current regional support pages say a photo should normally be sent by email when the parcel was not handed directly to the recipient.

Availability can depend on:

• valid recipient email;
• merchant data;
• service;
• delivery method;
• successful image capture;
• notification delivery;
• region;
• retention.

Is the photo always visible in the public tracker?

No.

The public tracker can show Delivered while the image is provided through an email or a protected client system.

What is Proof of Execution?

Current business-client integration material includes a Proof of Execution API that can retrieve evidence files, including a photo, after delivery.

This is a protected B2B capability.

It is not:

• a public recipient API;
• a feature of 11Tracking;
• proof that every parcel has a retrievable file;
• proof that the file contains a signature.

What can a delivery photo confirm?

It can support the conclusion that:

• an image was recorded;
• the image is associated with the delivery event;
• a parcel-like object appears at a location.

What does a photo not automatically confirm?

It does not conclusively prove:

• the correct street address;
• the correct unit;
• the named recipient;
• authorized receipt;
• how long the parcel remained;
• absence of theft;
• parcel condition;
• complete contents;
• merchant liability;
• refund eligibility.

What if the photo shows an unfamiliar door or property?

Do not enter or retrieve from another person’s property.

Instead:

1. compare the photo with the delivery address and building;
2. check reception, mailroom, household members, or safe locations;
3. use the correct regional Dragonfly or Intelcom support path;
4. contact the merchant when replacement, refund, or deadline rights matter.

What if there is no photo?

Check:

• property;
• mailroom;
• reception;
• less-visible locations;
• household members;
• the exact timestamp and regional carrier record.

Then contact the regional carrier and merchant where appropriate.

Does Delivered prove the named recipient received it?

No.

Delivered proves that the carrier system recorded operational completion.

It does not automatically prove:

• personal receipt;
• authorized agent;
• correct unit;
• signature;
• photo;
• GPS;
• intact packaging;
• complete contents.

Is signature required for every parcel?

No universal signature requirement was confirmed.

A delivery photo, Proof of Execution file, and Delivered event are different evidence objects.

Can the driver be identified from a photo or tracking event?

Not through 11Tracking.

The network can use employees or Independent Delivery Contractors. Public tracking does not confirm the person’s identity or employment relationship.

Can 11Tracking retrieve the photo or proof file?

No.

It cannot access:

• recipient email;
• merchant portal;
• Proof of Execution API;
• internal investigation;
• signature;
• driver note;
• protected location data.

Use Proof of Delivery, Photo, and Signature for the broader evidence model.

Damage, missing contents, wrong-address delivery, and claims

Does Dragonfly or Intelcom know what is inside the parcel?

Current Canadian FAQ says the carrier does not know package contents or value for security and privacy reasons.

Tracking therefore cannot establish:

• the correct item;
• missing accessories;
• internal damage;
• retail value;
• merchant invoice details.

Who handles damaged contents or missing items?

Current Canadian guidance routes the recipient to the original merchant to file a claim.

The merchant controls:

• order details;
• product identity;
• contents and value;
• replacement;
• refund;
• carrier-account claim;
• marketplace evidence.

What about a parcel delivered to the wrong address?

Use both:

• regional Dragonfly or Intelcom support for delivery investigation;
• merchant or seller for commercial remedy.

A photo showing an unfamiliar place is useful evidence but is not by itself a final liability decision.

Is there one public Dragonfly or Intelcom claim form?

No universal current public carrier claim form was confirmed.

Is there one claim deadline?

No.

The research did not confirm one universal:

• claimant;
• deadline;
• compensation amount;
• proof requirement;
• recipient filing right;
• appeal process.

Do not infer a claim deadline from the public tracker’s current three-month lookup limit.

Do the website Terms define parcel compensation?

No.

The current Canadian Terms are website-use terms, not a universal carriage or claims contract.

Does contacting support preserve every deadline?

Not necessarily.

Merchant, marketplace, payment-provider, card, insurer, and consumer-law deadlines can run independently.

What evidence should I preserve?

Keep privately:

• merchant order;
• Tracking ID;
• exact raw events;
• delivery email;
• photo;
• packaging;
• damaged item;
• list of missing contents;
• merchant communication;
• carrier support case;
• marketplace and payment deadlines.

Does a Delivered photo prove the contents were intact?

No.

A photo usually shows the exterior drop, not the internal contents.

Does the carrier issue the refund?

The merchant, marketplace, or payment provider controls the commercial refund.

Use Package Damaged or Contents Missing and Package Claim Guide for the general evidence and deadline process.

Dragonfly returns use a separate reverse-delivery workflow

Current Canadian at-door returns are merchant-initiated.

Who starts the return?

The merchant or seller sends the return request to Dragonfly.

The recipient does not create the carrier return independently in 11Tracking.

Is the return Tracking ID the same as the outbound ID?

Not automatically.

The return can have:

• merchant RMA;
• return Tracking ID;
• outbound Tracking ID;
• order number;
• refund case.

Each serves a different function.

How do I identify the authorized return item?

Current Canadian guidance says the confirmation email and return Tracking ID identify the product authorized by the merchant.

Does return authorization mean the carrier has the item?

No.

Does the named at-door return require a box or printed label?

For the current eligible Canadian at-door service, official guidance says:

• no customer-supplied box is required;
• no printed label is required;
• the driver supplies a secure bag and label.

This statement is product-specific.

Do not assume it applies to:

• every item size;
• every merchant;
• every region;
• counter return;
• another carrier.

Can the return be left outside?

No.

Current guidance says the item must be handed directly to the driver. Unattended returns are not accepted under the named service.

Can a family member hand the return to the driver?

Current Canadian FAQ says a family member can hand over the authorized item.

Can several items be returned at once?

Only as authorized by the merchant.

• one-item return request → hand over that item;
• multi-item authorization → follow the merchant record and inform the driver as needed.

When is the pickup scheduled?

Current Canadian FAQ says:

• request received before 6 p.m. → pickup the following day;
• request received after 6 p.m. → pickup two days later.

This is current Canadian guidance, not a guaranteed international rule.

What is the current pickup window?

Current Canadian FAQ states:

• 8 a.m. to 9 p.m.;
• seven days a week;
• no exact pickup time can currently be set.

What happens when no pickup attempt occurs?

Current guidance says an internal issue can trigger automatic rescheduling. The new date can appear in the email or tracking page, and an official form can be used to reschedule.

Can I reschedule or cancel in 11Tracking?

No.

The official protected return workflow can request:

• Tracking ID;
• name;
• email;
• phone;
• postal code;
• reschedule or cancellation request.

11Tracking must not reproduce or collect that information.

Can return instructions include an access code?

The official workflow can support access instructions.

Enter them only through the verified official form, never through 11Tracking.

What is convenient counter return?

It is a separate merchant-enabled return service at participating locations.

Current marketing can describe it as no-box and no-label for eligible merchant workflows. Do not generalize that promise to every return.

Does the current up-to-three-attempt statement apply to return pickup?

Current Canadian merchant-facing material refers to up to three delivery or pickup attempts.

The exact merchant agreement, return product, event, and region control.

What does return acceptance prove?

It proves the named carrier or driver recorded possession of the return.

It does not prove:

• merchant receipt;
• inspection;
• refund approval;
• refund payment.

Does return delivery mean the refund is complete?

No.

return authorized
→ return Tracking ID
→ pickup scheduled
→ item handed to driver
→ return in transit
→ return delivered
→ merchant inspection
→ refund decision
→ refund payment

Who controls refund timing?

The merchant or seller.

Marketplace and payment-provider rules can also apply.

What if the wrong item was picked up?

Contact:

• Dragonfly or Intelcom through the current regional support path;
• the merchant, because the authorization controls which item qualifies for refund.

Can 11Tracking create, reschedule, cancel, or refund a return?

No.

It cannot:

• create an RMA;
• issue a return ID;
• identify the item;
• schedule pickup;
• reschedule or cancel;
• save access instructions;
• approve merchant receipt;
• authorize or pay a refund.

Protect Tracking IDs, addresses, access codes, photos, and proof

A Dragonfly or Intelcom Tracking ID can be linked to delivery history and a physical address.

Treat these as sensitive:

• Tracking ID;
• merchant order;
• return Tracking ID;
• recipient name;
• address;
• postal code;
• phone;
• email;
• merchant identity;
• delivery instructions;
• door or call-box code;
• delivery photo;
• signature;
• Proof of Execution file;
• support case;
• return contents;
• refund or claim evidence.

Enter only one supported Tracking ID

Do not enter:

• account or API credential;
• merchant login;
• address;
• postal code;
• phone;
• email;
• delivery instructions;
• access code;
• call-box number;
• support message;
• return contents;
• payment information;
• delivery photo;
• signature;
• proof file;
• claim evidence.

Why are access codes especially sensitive?

An access or call-box code can reveal how to enter a residence or building.

It should be used only in the verified official delivery or return-instructions workflow.

Can delivery preferences be stored?

Current Canadian guidance says official instructions can be saved, modified, or deleted for future deliveries or returns to the same address.

That makes the official instructions account or link a protected operational surface.

11Tracking does not store those preferences.

Is the current three-month tracking limit a privacy-retention rule?

No.

A public lookup can stop recognizing an old ID while other operational, legal, proof, merchant, or privacy records remain under different retention rules.

Can a proof photo reveal personal information?

Yes.

It can show:

• door;
• building;
• unit context;
• parcel;
• surroundings;
• access layout;
• timestamp or location clues.

Do not post it publicly unless necessary and appropriately redacted.

Keep raw Tracking IDs out of public surfaces

Do not expose a real customer ID in:

• URL path;
• query string;
• page title;
• canonical;
• Open Graph;
• JSON-LD;
• breadcrumbs;
• analytics;
• dataLayer;
• logs;
• cache keys;
• public source;
• screenshots;
• test fixtures;
• public AI prompts.

Are the carrier APIs public recipient tools?

No.

Current business integrations include Booking, Label, Tracking, Network, Rate, and Proof of Execution APIs.

They belong to authenticated client systems.

Do not provide:

• API key;
• account;
• webhook secret;
• booking payload;
• delivery instructions;
• proof request

to an independent public tracker.

Is Dragonfly or Intelcom SOC 2 certified?

The opened sources do not confirm a completed current certification.

Do not convert audit, security, or certification-preparation language into a certification claim.

Verify Dragonfly and Intelcom messages before acting

Does the carrier request payment for delivery?

Current Canadian fraud guidance says Dragonfly or Intelcom does not request payment or sensitive personal information in exchange for delivering a parcel.

An unexpected payment request should be verified independently.

Are current SMS senders and domains permanent?

No.

Official Canadian pages can publish current sender and domain guidance during active fraud campaigns, but those details are regional and volatile.

Open the official regional site independently rather than trusting a message link.

Does a different brand name prove the message is fake?

No.

Intelcom and Dragonfly names can legitimately coexist during the brand transition.

Verify:

• parcel region;
• official domain;
• Tracking ID;
• merchant shipping record;
• current carrier event.

Does a real Tracking ID authenticate the seller?

No.

Does a real delivery photo authenticate a message?

No.

A copied or real photo can be reused in an unrelated message or scam.

What is the safest verification process?

1. Do not use the message link.
2. Open the official tracker for the correct region.
3. Enter only the Tracking ID.
4. Compare the event with the merchant record.
5. Contact the merchant through a known channel.
6. Do not provide payment, password, address, or access code in an unexpected form.
7. Use the current official fraud-report route when the message appears suspicious.

Does a tracking delay prove theft or fraud?

No.

A delay, postponed delivery, missed estimate, or missing photo does not establish:

• seller fraud;
• driver theft;
• fake scan;
• package loss;
• deliberate delay;
• wrong address.

Use attributable evidence and the responsible carrier or merchant process.

See Fake Delivery Message or Tracking Scam for the broader verification model.

Who should act on a Dragonfly or Intelcom parcel?

Use the actor controlling the latest confirmed stage.

For the broader responsibility model, see Who Should You Contact About a Package?.

Frequently asked questions

Is Intelcom still a carrier?

Intelcom remains the current consumer brand in Quebec within the Intelcom | Dragonfly operating family.

Is Dragonfly a different company from Intelcom?

Current official material describes Intelcom as the parent company of Dragonfly Shipping and presents the transition as one operating family. Do not treat them as unrelated Canadian carriers.

Which brand should I use in Quebec?

Intelcom.

Which brand should I use elsewhere in Canada?

Dragonfly.

Can an Intelcom-branded van deliver a Dragonfly parcel?

Brand coexistence can occur during the transition. The tracking record, region, and merchant shipment should be used to verify the parcel.

Does Canada use the same rules as Australia or the Netherlands?

No.

What is Intelcom Courrier Canada inc.?

It is the company named as owner of the Canadian website and in the current Canadian privacy layer. The website Terms are not a universal contract of carriage.

Is every driver a direct employee?

No. Independent Delivery Contractors can operate within the network.

Which number should I enter?

One supported Dragonfly or Intelcom Tracking ID.

Does every ID start with DRNFLY?

No.

Is every Tracking ID limited to 18 characters?

No universal public limit is safe. Current direct-client API rules say 18 characters, but current public examples and the tracker include 20- and 21-character shapes.

Does every ID contain letters followed by numbers?

No universal rule was confirmed.

What does LPKEN mean?

The exact meaning is not publicly confirmed.

Can I enter the merchant order?

Not unless the active provider explicitly supports it.

Can I enter a return Tracking ID?

Only when the active provider supports that return reference.

Is an RMA the return Tracking ID?

Not automatically.

Can I upload a barcode or QR image?

No. Enter supported text only.

Why is the Tracking ID not found?

Possible reasons include merchant non-notification, wrong region, wrong reference type, old public record, unsupported return ID, typo, or synchronization delay.

Is an ID older than three months invalid for all purposes?

No. The current FAQ describes a public tracking-error condition, not a universal retention or claim rule.

Does a recognized Tracking ID mean the carrier has the parcel?

No.

What proves carrier possession?

A pickup, acceptance, or station-receipt event attributable to the named actor.

Does route assigned mean the driver has the parcel?

Not necessarily.

Is Out for Delivery live GPS?

No.

Does Out for Delivery guarantee delivery that day?

No.

What is the three-hour message?

A schedule-based delivery estimate.

Is the three-hour estimate guaranteed?

No.

Can support give an exact live location?

Current Canadian FAQ says support generally sees the same package tracking information for timing questions.

What does Delivery postponed mean?

The delivery did not complete that day.

Does Delivery postponed mean I was not home?

No.

Does Delivery postponed prove the driver reached the door?

No.

Does it mean the package is lost?

No.

What happens next in Canada?

Current FAQ says another attempt is made on the next business day, subject to the next actual event.

Does Dragonfly always make three attempts?

No. Current Canadian merchant-facing material says up to three; the actual rule is service- and event-specific.

How many attempts occur in the Netherlands?

Current Dutch material describes one additional attempt and up to two attempts.

What are current Canadian delivery hours?

8 a.m. to 10 p.m., seven days a week.

What are current Dutch delivery hours?

2 p.m. to 10 p.m., seven days a week.

Can I change the exact delivery time in Canada?

Current FAQ says no.

Can I change the date?

Current Canadian FAQ says the date can be changed through support.

Can I change the address?

Current Canadian FAQ says an eligible address can be changed within the served region through support, and the change can delay delivery.

Can 11Tracking change the address or date?

No.

Can I add a door or call-box code?

Use only the verified official instructions workflow. Do not enter it in 11Tracking.

Does submitting instructions guarantee compliance?

No.

Can every parcel be safe-dropped?

No. Merchant agreement and driver judgment control.

What happens if there is no safe place?

Current Canadian FAQ says warehouse return and another attempt on the next business day.

Can I pick up at a Dragonfly station?

Current Canadian FAQ says station pickup is not currently available.

What is counter delivery?

A merchant-enabled outbound collection product at a participating service location.

Can every active home delivery be redirected to a counter?

Not confirmed.

Does counter selection mean ready for pickup?

No.

Is counter return the same as counter delivery?

No.

Is a delivery photo always sent?

No. It should normally be emailed when the parcel was not handed directly to the recipient, but availability is not universal.

Is the photo in the public tracker?

Not necessarily.

What is Proof of Execution?

A protected business-client evidence API or file layer.

Can 11Tracking retrieve Proof of Execution?

No.

Does a photo prove the correct address?

No.

Does a photo prove the named recipient received the parcel?

No.

Does Delivered prove a signature?

No.

Does Delivered prove the parcel was not stolen later?

No.

Does Dragonfly know the contents or value?

Current Canadian FAQ says it does not.

Who handles damaged or missing contents?

The original merchant under current Canadian guidance.

Is there one Dragonfly or Intelcom claim deadline?

No universal public deadline was confirmed.

Is the three-month tracking limit a claim deadline?

No.

Who initiates a return?

The merchant.

Does a return authorization prove pickup?

No.

Is a box or printed label required?

For the named eligible Canadian at-door return, current guidance says the driver supplies a bag and label. Do not generalize this to every return.

Can I leave the return outside?

No, not under the named at-door service.

Can a family member hand it over?

Current Canadian guidance says yes.

When is the return pickup scheduled?

Current Canadian guidance ties the date to whether the merchant request reaches the system before or after 6 p.m.

Can I select an exact return-pickup time?

Current Canadian FAQ says no.

What if no pickup attempt happens?

The official workflow can automatically reschedule or allow rescheduling through the protected form.

Does return delivery mean refund?

No.

Who controls the refund?

The merchant or seller.

Can 11Tracking reschedule a return or issue a refund?

No.

Does the carrier ask for payment before delivery?

Current Canadian fraud guidance says it does not request payment or sensitive personal information in exchange for delivery.

Does an Intelcom name on a Dragonfly message prove fraud?

No. Both brands can coexist. Verify the official regional site and Tracking ID.

Does a real Tracking ID make a payment link safe?

No.

Can 11Tracking contact the driver, retrieve a photo, change delivery, arrange a return, file a claim, refund, or recover a parcel?

No.

Keep Dragonfly and Intelcom events together in USTracking

When a supported parcel moves between Intelcom and Dragonfly branding, USTracking can help preserve the available public event history under the verified carrier identity.

Use it as a tracking companion—not as the merchant, Dragonfly, Intelcom, an Independent Delivery Contractor, a counter, a returns service, or a claims system.

USTracking cannot:

• contact the driver or contractor;
• identify a vehicle or live route;
• change an address, date, or exact time;
• store an access or call-box code;
• redirect to a station or counter;
• retrieve an email photo or Proof of Execution;
• create or reschedule a return;
• identify the returned item;
• file a carrier or merchant claim;
• authorize a refund;
• recover a parcel;
• guarantee delivery.

Related Dragonfly and Intelcom tracking guides

• Package Tracking Help Center
• How Package Tracking Works
• Label Created
• Carrier Received Package
• In Transit
• Tracking Number Not Found or Not Active
• Tracking Not Updating or Package Not Moving
• Out for Delivery
• Out for Delivery but Not Delivered
• Delivery Exception
• Delivery Attempted
• Available for Pickup
• Delivered
• Delivered but Package Not Received
• Wrong Address or Address Information Required
• Package Damaged or Contents Missing
• Return to Sender
• Proof of Delivery, Photo, and Signature
• Package Claim Guide
• Who Should You Contact About a Package?
• Fake Delivery Message or Tracking Scam

Scope and limitations

This page provides an evidence-based explanation of the Canadian Intelcom | Dragonfly operating family, its Quebec-versus-rest-of-Canada brand rule, current official regional trackers, Tracking ID uncertainty, possession events, Out for Delivery, the three-hour estimate, Delivery postponed, attempts, safe drop, delivery instructions, stations, counter delivery, proof photos, returns, privacy, and responsible actors.

It includes Australia and the Netherlands only as regional classifiers. It does not treat one country’s delivery rules as universal.

Material limits:

• Intelcom remains the current consumer brand in Quebec.
• Dragonfly is used elsewhere in Canada and in current international markets.
• Both brand identities can coexist during the transition.
• Intelcom and Dragonfly should not be treated as unrelated Canadian carriers.
• Intelcom should not be described as discontinued everywhere.
• Current official material describes Intelcom as the parent company of Dragonfly Shipping.
• The Canadian Terms identify Intelcom Courrier Canada inc. as website owner.
• The Canadian Privacy Policy applies to that company and affiliates.
• Website Terms are not a universal contract of carriage.
• The Canadian legal layer should not be generalized to Australia or the Netherlands.
• Physical delivery can involve Independent Delivery Contractors.
• A driver is not automatically a direct employee.
• The public form accepts one supported Tracking ID.
• No universal prefix, suffix, length, character set, or regex was confirmed.
• Current direct-client developer rules use an 18-character maximum.
• Current public examples and placeholder use 20- and 21-character shapes.
• That contradiction remains unresolved and blocks a universal public maximum.
• DRNFLY is an official example, not a required prefix.
• The exact meaning of LPKEN is not publicly confirmed.
• A merchant order is not automatically the Tracking ID.
• An outbound Tracking ID, return Tracking ID, RMA, support case, proof file, account, and refund reference are separate.
• A Tracking ID or label does not prove physical tender.
• Pickup proves possession only by the named actor.
• Station receipt does not prove route assignment or Out for Delivery.
• Processing does not prove departure.
• Route assignment does not necessarily prove driver possession.
• Out for Delivery is event-based, not continuous GPS.
• A three-hour message is an estimate, not an appointment.
• Delivery postponed means delivery did not complete that day.
• Delivery postponed does not identify one cause.
• Delivery postponed does not prove recipient absence or a physical attempt.
• Current Canadian FAQ says another attempt occurs on the next business day.
• That next-state statement is not a universal international guarantee.
• Current Canadian merchant-facing material says up to three delivery or pickup attempts.
• It does not create a universal three-attempt entitlement.
• Current Dutch material describes one additional attempt and up to two attempts.
• Attempt rules are regional and service-specific.
• Current Canadian delivery hours are 8 a.m.–10 p.m., seven days.
• Current Dutch delivery hours are 2 p.m.–10 p.m., seven days.
• Canadian hours must not be imported into Australia or the Netherlands.
• Current Canadian exact delivery time cannot be changed.
• Current Canadian date and eligible address can be changed through support.
• An address change can delay delivery.
• Delivery and return instructions can contain sensitive address and access data.
• Instructions submitted do not guarantee driver compliance.
• 11Tracking must never collect access or call-box codes.
• Canadian safe drop depends on merchant agreement and driver judgment.
• Safe drop is not guaranteed for every parcel.
• Current Canadian station pickup is not available.
• A station directory does not prove public pickup.
• Counter delivery is a separate merchant-enabled service.
• Counter delivery is not station pickup.
• Counter return is separate from counter delivery and at-door return.
• Counter selection does not prove the parcel is ready.
• A delivery photo should normally be emailed when the parcel is not handed directly to the recipient.
• Photo availability is not guaranteed.
• The photo is not necessarily available in the public tracker.
• Proof of Execution is a protected business-client evidence layer.
• A photo does not conclusively prove the correct address, named-recipient receipt, absence of theft, condition, or complete contents.
• Delivered does not automatically prove signature, photo, GPS, correct unit, intact contents, or personal receipt.
• No universal signature requirement or proof-retention period was confirmed.
• Dragonfly or Intelcom says it does not know package contents or value.
• Damaged or missing contents are routed to the merchant under current Canadian guidance.
• Wrong-address or missing Delivered issues should also be reported to the regional carrier.
• No universal public carrier claim form, claimant, deadline, compensation amount, or recipient entitlement was confirmed.
• The current public three-month lookup rule is not a claim deadline.
• Current Canadian at-door returns are merchant initiated.
• The return uses a separate Tracking ID.
• Return authorization does not prove carrier pickup.
• The named at-door service requires direct handoff and does not accept unattended items.
• No-box and no-label language is product-specific.
• Current Canadian return-pickup timing and hours are regional and volatile.
• Return acceptance does not prove merchant receipt.
• Return delivery does not prove inspection, refund approval, or refund payment.
• The merchant controls refund timing.
• A real Tracking ID or delivery photo does not authenticate a seller or payment request.
• Current sender, domain, support, attempt, hours, counter, and fraud details are volatile.
• 11Tracking and USTracking cannot contact the driver, access private proof, change delivery, save instructions, manage returns, file claims, issue refunds, recover parcels, or guarantee delivery.

Last reviewed: July 27, 2026 Review due: October 25, 2026