StarTrack Tracking: Consignments, Multi-Article Freight, Delivery, Proof, and Claims

StarTrack tracking at a glance

• Enter: One supported StarTrack consignment note, tracking number, article barcode, or other verified tracking reference.
• Do not enter: A merchant order, account number, booking password, Parcel Locker PIN, app QR code, proof reference, or Transit Warranty claim number.
• Number format: Current public evidence does not establish one universal StarTrack prefix, suffix, length, check digit, or regular expression.
• Booking, label, or manifest: Shipment data or a collection instruction exists. Physical pickup is not proved.
• Pickup, lodgement, depot receipt, or first physical scan: Stronger evidence that StarTrack has the shipment.
• Consignment: A transport grouping that can contain several cartons, pallets, or articles.
• Article: One physical piece within the consignment.
• Consignment-level event: Does not automatically prove that every article shares the same physical outcome.
• Road Express scan statement: The current product page describes an average of five scanning points and says events vary by lodgement and delivery method. Five scans are not guaranteed.
• Expected delivery date: A current guide calculated after carrier receipt, not a binding appointment.
• Onboard, with driver, or out for delivery: Last-mile activity exists. Exact public GPS and same-day completion are not guaranteed.
• Attempted delivery: Non-completion is recorded. Immediate collection readiness is not proved.
• Collection notice: The item is available at the stated Post Office, Parcel Locker, Parcel Collect location, or another collection object.
• Holding period: The exact collection object and item notification control. Current official branches include next-business-day readiness, two-business-day Parcel Locker collection, and ten-business-day Parcel Collect collection.
• Ordinary signature: Someone at the delivery location signed in the reviewed StarTrack branch. Named-buyer receipt is not automatically proved.
• Airlock: A nominated-person identity-verification branch that records four digits from identification in the current Premium workflow.
• Authority to Leave or Safe Drop: Permission or a request exists. Unattended delivery is not guaranteed.
• Parcel Locker PIN: A private release credential and route-specific proof object, not a tracking number.
• Delivered: Carrier completion is recorded. Complete multi-article delivery, named-recipient receipt, contents, and condition are not automatically proved.
• Transit Warranty: A separate prearranged contractual protection product, not automatic carrier compensation.
• Complaint, enquiry, claim, and merchant remedy: Separate processes with different actors and evidence.
• Privacy: Tracking references, article records, addresses, proof, signatures, photographs, Airlock identity data, collection codes, goods information, and claim evidence are sensitive.

Track one supported StarTrack reference

Use the shipment reference shown on a current official or sender-provided record, such as:

• consignment note;
• shipping label;
• article label;
• sender dispatch notice;
• official tracking page;
• AusPost app;
• attempted-delivery notice;
• collection notification;
• business shipment record.

What is a consignment note number?

A consignment note number identifies the shipment or transport grouping in the reviewed StarTrack freight workflow.

A consignment can contain:

• one parcel;
• several cartons;
• a pallet;
• several pallets;
• multiple physical articles;
• bulk freight.

The consignment number does not necessarily identify each physical piece separately.

What is an article barcode?

An article barcode identifies one physical item within a consignment.

For multi-article freight, article-level tracking can be necessary to determine whether:

• every carton was collected;
• all pieces entered the same depot;
• one article was delayed;
• one article was delivered;
• one article was damaged;
• one article was returned.

Can I use a StarTrack Courier job number?

Do not assume that a StarTrack Courier job number is accepted by the ordinary public StarTrack tracker.

StarTrack Courier uses a distinct workflow involving:

• courier account;
• booking portal;
• client code;
• booking job number;
• service priority;
• separate support and proof channels.

The current runtime must verify whether the main provider accepts the job number, maps it to another identifier, or rejects it.

Can I enter a merchant order number?

Not automatically.

A merchant order confirms a commercial purchase. It does not prove:

• StarTrack is the carrier;
• a StarTrack consignment exists;
• the seller booked pickup;
• the parcel was collected;
• one order equals one consignment;
• one consignment equals one physical item.

Ask the merchant or sender for the actual carrier tracking reference.

Can I enter a customer reference or invoice?

Only when the current official tracker and runtime explicitly support that reference type.

Do not assume that an internal customer reference, invoice number, purchase order, account number, or booking reference is a public tracking number.

Does StarTrack use one universal number format?

No universal public format is confirmed.

Current official material does not establish one complete rule covering every:

• Road Express consignment;
• Premium item;
• Next Flight item;
• Courier job;
• article barcode;
• return;
• Special Services movement;
• international shipment.

The public form should validate only the formats supported by the verified runtime provider.

StarTrack, Star Track Express Pty Limited, and Australia Post

StarTrack

StarTrack is the public freight, express, parcel, and logistics brand.

Star Track Express Pty Limited

Current StarTrack service and Transit Warranty terms identify:

Star Track Express Pty Limited

This is the legal entity relevant to current contractual documents.

Australia Post group relationship

Official pages describe StarTrack as a business of Australia Post.

The group has brought several Australia Post, StarTrack, and StarTrack Courier web experiences together. Eligible StarTrack items can appear in:

• Australia Post tracking;
• AusPost app;
• MyPost delivery controls;
• Post Office collection;
• Parcel Locker;
• Parcel Collect;
• PO Box delivery;
• group support and complaint processes.

Shared infrastructure does not erase distinctions

StarTrack brand
→ freight and delivery service identity

Star Track Express Pty Limited
→ legal and contractual entity

Australia Post
→ parent group and shared customer-delivery ecosystem

A shared app or collection network does not prove:

• identical provider code;
• identical tracking-number format;
• identical product contract;
• identical attempt handling;
• identical proof;
• identical compensation;
• identical claim eligibility.

StarTrack Courier

StarTrack Courier is a specialist metropolitan and urgent courier workflow.

It can use:

• separate account activation;
• client code;
• booking portal;
• job number;
• service priority;
• courier proof by SMS or e-mail;
• separate support.

Do not silently treat every Courier reference as an ordinary StarTrack consignment.

StarTrack service families

Road Express

Current official positioning includes:

• nationwide B2B delivery;
• cartons and pallets;
• multi-article consignments;
• bulk freight;
• proof of delivery;
• an average of five scan points.

The same product page says actual events vary depending on how the item is lodged and delivered.

average of five scan points
≠ exactly five scans
≠ minimum five scans
≠ continuous GPS

Premium

Current official positioning includes:

• next-business-day delivery within the defined Premium network;
• business and private addresses;
• Post Offices;
• PO Boxes;
• Parcel Lockers;
• signature;
• Airlock;
• Authority to Leave;
• app and website tracking.

Next-business-day wording applies only inside the current product network and subject to the official conditions.

Next Flight

Current official positioning includes:

• fastest possible interstate movement in the stated scope;
• priority access to available flights;
• specialist support;
• proof of delivery;
• 24/7 operations in the stated service branch.

This does not create an unconditional delivery guarantee.

StarTrack Courier

Current service options include urgent metropolitan work with separate booking and account controls.

Special Services

Current official positioning includes:

• large or complex freight;
• pallets;
• two-person delivery;
• tailgate requirements;
• event freight;
• specialized handling;
• proof of delivery.

Why the product matters

The product can change:

• identifier;
• pickup method;
• estimated delivery target;
• account eligibility;
• collection object;
• signature requirement;
• identity verification;
• Authority to Leave;
• proof;
• support route;
• Transit Warranty;
• complaint and claim procedure.

Consignment, article, booking, and merchant order

From pre-advice to final outcome

What would change the conclusion?

• A booking becomes physical possession after pickup, lodgement, depot receipt, or another verified carrier scan.
• A consignment-level event becomes complete multi-article evidence only after every article is accounted for.
• An estimate becomes a delivery outcome only after a delivery, attempt, collection, or exception event.
• Attempted delivery becomes collection readiness only after the stated collection object confirms availability.
• Authority to Leave becomes unattended delivery only after a safe-delivery event or proof.
• Delivered becomes stronger named-person evidence only when the product’s identity or signature proof supports it.
• A Transit Warranty notice becomes compensation only after eligibility, liability, value, and payment are accepted.

Booking, label, manifest, and physical possession

Pickup booking

A pickup booking means that the sender or account holder requested collection.

pickup booked
→ collection instruction exists
≠ driver arrived

Label or manifest

A label or manifest means transport data was created.

It does not prove:

• pickup;
• depot receipt;
• article count;
• physical condition;
• departure.

Physical pickup

A driver pickup event is stronger evidence that StarTrack physically received the shipment.

Lodgement or depot receipt

A physical facility event shows that the shipment entered StarTrack’s network.

Expected date as a possession clue

Current Australia Post group guidance says the expected delivery date can only be calculated after the item has been received from the sender.

expected date appears
→ carrier receipt may have been recorded
≠ every article in the consignment is accounted for

Missing first scan

A physical handover can occur before the first public event appears, but the public record cannot prove that unscanned event.

When only the booking, label, or manifest is visible, the sender or account holder is usually the best first actor.

Multi-article consignments

What is a multi-article consignment?

A multi-article consignment contains several physical pieces under one shipment grouping.

Examples include:

• several cartons;
• pallets;
• cartons on a pallet;
• business freight;
• store replenishment;
• equipment packed in separate pieces.

Consignment-level and article-level evidence

consignment event
→ grouping-level record exists
≠ every article has the same event

article event
→ one physical piece has evidence
≠ every article is complete

Can articles split in transit?

They can have different scans, routes, timing, damage, and delivery outcomes.

The tracking system can display:

• one article delivered;
• one article at depot;
• one article delayed;
• one article missing;
• one article returned;
• one article damaged.

Does Delivered mean every carton arrived?

Not automatically.

Check:

• total article count;
• article barcodes;
• delivery proof for each piece;
• shortage notation;
• receiver record;
• sender manifest;
• physical labels.

What should be preserved?

Keep:

• consignment note;
• every article barcode;
• number of pieces;
• raw events;
• proof;
• delivery labels;
• shortage or damage notation;
• packaging photographs;
• merchant invoice or packing list privately.

Do not publish those details.

Tracking events and scan limits

StarTrack tracking is event-based

Public tracking is a sequence of recorded events.

It is not a complete physical diary and does not provide continuous location.

Road Express average scan statement

The current Road Express page describes an average of five points of scanning.

The same page qualifies that the number and type of events vary by lodgement and delivery method.

Why can scans vary?

• business pickup;
• depot lodgement;
• bulk freight processing;
• direct delivery;
• subcontracted route;
• article-level versus consignment-level scan;
• missed public event;
• delayed data publication;
• collection object;
• product type.

Public tracking does not prove every handling step

no public event
≠ no physical movement

last visible event
≠ exact current location

Raw event preservation

A safe runtime should preserve:

• raw event wording;
• timestamp;
• location;
• consignment;
• article;
• product;
• delivery object;
• publishing provider.

Expected delivery dates and service targets

When is the date calculated?

Current group guidance says the expected delivery date is calculated after the item is received from the sender.

Is the date guaranteed?

No.

Official guidance describes expected dates as a guide.

expected delivery date
→ current operational estimate
≠ guaranteed service outcome
≠ exact appointment

Premium next-business-day scope

Premium next-business-day delivery applies only within the current defined Premium network.

Parcel Locker and PO Box timing

Current Premium guidance says delivery to a Parcel Locker or PO Box can require one or more additional business days.

What can change the date?

• weather;
• transport disruption;
• peak volume;
• address problem;
• access issue;
• collection-point capacity;
• flight availability;
• road network;
• product restriction;
• article separation;
• another operational event.

What if the date disappears or changes?

A changed estimate does not by itself prove loss.

Check:

• latest physical event;
• article-level events;
• service disruption;
• attempted delivery;
• collection notice;
• sender information.

Onboard, with driver, or out for delivery

What it confirms

The item entered a last-mile delivery process.

What it does not confirm

• exact driver location;
• exact route order;
• number of remaining stops;
• exact arrival time;
• same-day completion;
• named-recipient receipt.

onboard / with driver / out for delivery
→ last-mile activity exists
≠ guaranteed delivery today

Possible next outcomes

• delivered to person or business;
• signature;
• Airlock;
• safe delivery;
• attempted delivery;
• Post Office collection;
• Parcel Locker;
• exception;
• depot return.

Use Out for Delivery for the generic status model.

Attempted delivery

What does attempted delivery mean?

The reviewed StarTrack FAQ describes a branch where the driver could not complete delivery because no one was available to sign.

Modern non-completion can also involve:

• unsafe Authority to Leave location;
• locked or inaccessible property;
• business closed;
• address issue;
• identity requirement;
• oversized freight;
• restricted delivery;
• another operational problem.

Attempt does not prove recipient fault

attempted delivery
→ non-completion recorded
≠ recipient absence proved
≠ bell use proved
≠ phone contact proved

Attempted Delivery Advice card

A card can identify:

• collection location;
• next action;
• availability timing;
• item reference.

The card is not proof that the item is already ready.

Next-business-day collection

The reviewed legacy StarTrack FAQ says the attempted-delivery branch can be collected the following business day.

This is not a universal rule for every:

• product;
• Post Office;
• Parcel Locker;
• Parcel Collect item;
• oversized freight;
• modern digital notification.

Attempt versus readiness

attempted delivery
→ delivery failed

collection notification
→ item is ready at stated collection object

Use Delivery Attempted for the generic evidence model.

Post Office, Parcel Locker, Parcel Collect, and PO Box

Post Office

A missed or redirected item can be held at a Post Office.

Collection can require:

• identity;
• proof of address;
• authority;
• business relationship;
• item notification.

Parcel Locker

Supported StarTrack Premium items can be delivered to Australia Post Parcel Lockers.

Parcel Locker is a collection object, not a separate carrier.

Parcel Collect

Parcel Collect provides a Post Office collection address for eligible items.

PO Box

Current Premium materials include PO Box delivery within the supported product branch.

Shared Australia Post ecosystem

Eligible StarTrack items can use these Australia Post collection or delivery objects because StarTrack is part of the Australia Post group.

This does not prove that Australia Post replaced StarTrack as the contractual carrier.

Collection readiness and holding periods

Following-business-day readiness

The reviewed StarTrack FAQ describes a next-business-day collection branch after attempted delivery.

Parcel Locker holding

Current consumer Parcel Locker guidance says the item should be collected within two business days.

Parcel Collect holding

Current Parcel Collect guidance says the item should be collected within ten business days.

These are different rules

following-business-day readiness
≠ two-business-day locker holding
≠ ten-business-day Parcel Collect holding

Which deadline controls?

Use the exact:

• item notification;
• app;
• SMS;
• e-mail;
• attempted-delivery card;
• Post Office record;
• Parcel Locker notice.

No universal StarTrack holding period

Do not apply one holding period to:

• Post Office;
• Parcel Locker;
• Parcel Collect;
• PO Box;
• depot freight;
• oversized item;
• business contract;
• Courier;
• Next Flight;
• Airlock.

Collection codes, identity, and another person

Parcel Locker access code

Current MyPost terms describe a unique, single-use access code.

It must remain confidential.

App QR code

The AusPost app can provide a QR code for eligible missed-delivery collection.

The QR code is a private credential, not a tracking reference.

Identity at Post Office

Current missed-delivery guidance can require:

• proof of identity;
• proof of address;
• authority;
• evidence of connection to a business addressee.

Can another person collect?

Some items can be collected by a nominated person with the required evidence.

A sender can select a service requiring the named addressee to collect personally.

Privacy boundary

Never enter or publish:

• locker code;
• QR code;
• identity document;
• authority form;
• proof of address;
• business document;
• signature.

Signature and receiver identity

Ordinary StarTrack signature

The reviewed official FAQ says anyone at the delivery location may sign for an ordinary StarTrack consignment, except where Airlock applies.

ordinary signature
→ someone at the delivery location signed
≠ named buyer necessarily signed

Business location

The signatory can be:

• receptionist;
• warehouse employee;
• loading-dock worker;
• store employee;
• office staff;
• another person at the delivery address.

Airlock

Airlock is a stronger nominated-person delivery branch.

The reviewed FAQ says only the nominated person can sign.

Premium Airlock

Current Premium material says security-cleared drivers validate and record four digits of the recipient’s identification.

What Airlock proves

Airlock record
→ nominated-person identity process was recorded
≠ parcel contents verified
≠ hidden damage excluded

Sensitive fields

Do not expose:

• receiver name;
• signature;
• ID type;
• four recorded digits;
• date of birth;
• identification image.

Authority to Leave and Safe Drop

Authority to Leave

Current Premium material describes Authority to Leave as a preauthorized service.

Safe Drop

Supported MyPost or AusPost app items can offer Safe Drop when:

• sender allows it;
• item matches the recipient’s account;
• product supports it;
• the driver can identify a safe location.

Sender can block unattended delivery

A signature, identity, Airlock, dangerous-goods, account, or sender requirement can prevent Safe Drop.

Driver safety judgment

The driver does not have to leave an item when the location is:

• exposed;
• unsafe;
• inaccessible;
• unsuitable for the item;
• contrary to instructions.

Request versus completed safe delivery

ATL exists or Safe Drop requested
→ permission or instruction exists
≠ driver found a safe place
≠ unattended delivery completed

What happens when it cannot be left?

The item can be:

• carded;
• returned to depot;
• sent to Post Office;
• sent to eligible Parcel Locker;
• handled under another product rule.

Redirection and delivery management

MyPost and AusPost app

Supported StarTrack items can offer delivery management through the Australia Post group ecosystem.

Eligibility conditions

Current guidance can require:

• item in transit;
• street-address delivery;
• matching phone or e-mail;
• eligible sender;
• eligible product;
• action before an operational cutoff.

Redirection can delay delivery

A changed address or collection object can add processing time.

Option shown, request sent, route changed

redirection option shown
→ item may be eligible

request submitted
→ instruction exists

updated route or destination event
→ operational change recorded

Do not promise universal eligibility

Redirection may not be available for:

• StarTrack Courier;
• Next Flight;
• Airlock;
• Special Services;
• oversized freight;
• already carded item;
• already delivered item;
• restricted sender contract.

11Tracking limitation

11Tracking cannot submit, cancel, pay for, or verify a private redirection.

Parcel Locker proof

Premium product branch

Current Premium guidance says the Parcel Locker entry PIN establishes proof of delivery and satisfies the signature-on-delivery requirement in that product branch.

Route-specific proof

locker PIN used
→ locker release credential was used
≠ named buyer necessarily collected

What it does not prove

• correct article was inside;
• all articles were collected;
• contents were correct;
• item was undamaged;
• recipient kept possession.

Confidentiality

The code must remain private.

11Tracking cannot retrieve, store, resend, validate, or use it.

Proof of delivery

Account-holder access

The reviewed StarTrack FAQ says account holders can view proof of delivery through my StarTrack.

Non-account-holder access

The same FAQ says a non-account holder can contact StarTrack to obtain proof in the reviewed branch.

StarTrack Courier proof

Current Courier material describes delivery confirmation and proof by SMS or e-mail.

AusPost app photos

Current group delivery-management guidance says supported items can show photographic proof of safe or attempted delivery in the AusPost app.

Possible proof objects

• signature;
• receiver record;
• Airlock identity verification;
• Parcel Locker PIN evidence;
• safe-delivery photograph;
• attempted-delivery photograph;
• SMS or e-mail delivery confirmation;
• formal POD document.

Proof is product- and route-specific

proof exists
≠ anonymous public download
≠ recipient can access every field
≠ named buyer universally identified
≠ contents or condition verified

One article’s proof is not automatically proof for all articles

For a multi-article consignment, verify the article relationship.

Delivered but not received

What Delivered confirms

delivered
→ carrier completion recorded
≠ named buyer personally received
≠ every article necessarily delivered
≠ contents or condition proved

Check the delivery object

Possible completion points include:

• home;
• safe place;
• business reception;
• warehouse;
• loading dock;
• store;
• employee;
• Post Office;
• Parcel Locker;
• PO Box;
• another authorized person.

Check the article count

For a multi-piece shipment:

1. Confirm how many articles were expected.
2. Compare every article barcode.
3. Check whether the proof applies to one article or the whole consignment.
4. Check whether one carton remained in transit.
5. Preserve shortage notation.

Check app and notification evidence

A safe-delivery photo can show placement.

It does not prove:

• named recipient;
• correct contents;
• no later removal;
• every article delivered.

Action sequence

1. Check the complete tracking history.
2. Check article-level records.
3. Check safe places, reception, warehouse, mailroom, loading dock, and staff.
4. Check Post Office or Parcel Locker notifications.
5. Ask the sender or account holder for POD.
6. Open the correct StarTrack enquiry.
7. Preserve merchant, marketplace, and payment deadlines.

Use Delivered but Not Received for the broader recovery workflow.

Partial delivery, damage, and missing articles

One carton missing

A missing carton is a partial-delivery problem, not necessarily total non-delivery.

Preserve article evidence

Keep privately:

• consignment number;
• missing article barcode;
• article count;
• delivery labels;
• POD;
• shortage notation;
• packaging;
• damage photographs;
• proof of value;
• sender manifest.

Receiver notation can matter

A written indication of loss or damage at delivery can affect the current Transit Warranty notice branch.

Good-order acknowledgment can matter

The current Transit Warranty claim form contains a shorter notice branch when the receiver acknowledged delivery in good order and condition.

Signature is not contents inspection

signed delivery
→ receipt event exists
≠ hidden contents were verified

Use Package Damaged or Contents Missing for the broader evidence-preservation process.

Returns

Controlled business returns

StarTrack materials describe controlled-return capability for business distribution.

Return stages

return requested
→ return reference exists
→ pickup or lodgement
→ reverse transit
→ sender warehouse receipt
→ inspection
→ commercial remedy

Return booking is not pickup

A return label, booking, or instruction does not prove StarTrack collected the goods.

Carrier return is not merchant refund

return delivered
→ sender or warehouse may have received freight
≠ refund approved
≠ replacement issued
≠ payment completed

Recall and redirect are not consumer returns

An account-holder recall or redirect is a transport-management action, not the same as a buyer return.

Responsible actor

The merchant or sender controls the commercial remedy.

Tracking enquiries, complaints, and Transit Warranty

Tracking enquiry

A tracking enquiry asks StarTrack to investigate shipment status.

Complaint

The current group complaint process can cover:

• lost item;
• late item;
• missing item;
• damage;
• wrong address;
• service;
• billing.

Transit Warranty claim

Transit Warranty is a separate contractual protection process.

Current eligibility requires:

• prearranged coverage;
• applicable StarTrack terms;
• notice within the correct branch;
• completed claim form;
• supporting evidence.

Merchant remedy

A merchant refund, exchange, replacement, or payment dispute is separate.

Australian Consumer Law

Current official Transit Warranty material says purchasing Transit Warranty does not limit rights under Australian Consumer Law.

This page does not provide legal advice or determine which rights apply to a particular transaction.

Evidence ladder

tracking enquiry opened
→ carrier review exists
≠ item lost

complaint opened
→ service issue recorded
≠ liability accepted

Transit Warranty notice submitted
→ contractual claim process exists
≠ claim eligible
≠ claim approved

merchant refund requested
→ commercial remedy requested
≠ payment issued

Current Transit Warranty timing branches

These deadlines are highly volatile and apply only to the current contractual Transit Warranty workflow described by the official claim form.

Receiver indicated loss or damage

Current form states:

• notice of intention within fourteen days from delivery;
• claim form within a further fourteen days.

Receiver acknowledged good order and condition

Current form states:

• notice within seven days from delivery;
• claim form within a further seven days.

Non-delivery

Current form states:

• notice within fourteen days after dispatch;
• claim form within a further fourteen days.

These are not universal deadlines

Do not apply them automatically to:

• general complaint;
• merchant refund;
• marketplace case;
• payment-card dispute;
• Australian Consumer Law claim;
• uninsured shipment;
• non-StarTrack carrier;
• international postal claim.

Revalidate before acting

Use the current official claim form and applicable terms.

Transit Warranty values and compensation

Prearranged product

Transit Warranty can be included or optional under a business arrangement.

Published values are volatile

Current official forms can display values, limits, and rates.

This page does not reproduce them as a universal promise because:

• products differ;
• account arrangements differ;
• values can change;
• exclusions apply;
• evidence affects settlement.

No automatic payment

Transit Warranty exists
≠ claim eligible

claim eligible
≠ loss or damage proved

published maximum
≠ payment amount

claim submitted
≠ claim approved

Contractual actor

The covered account holder or sender normally controls the Transit Warranty relationship.

Who should you contact?

Privacy and sensitive shipment data

Public form

The public tracking form should request only:

• one supported StarTrack tracking reference.

Never enter these into a public tracker

• merchant order;
• invoice;
• StarTrack account number;
• client code;
• booking password;
• phone;
• e-mail;
• full address;
• postcode;
• Parcel Locker access code;
• app QR;
• identity document;
• authority form;
• signature;
• Airlock ID digits;
• proof photograph;
• goods description;
• declared value;
• Transit Warranty certificate;
• claim evidence;
• payment details.

Treat tracking references as private

A StarTrack reference can reveal:

• route;
• depot;
• delivery location type;
• business relationship;
• article count;
• attempt;
• collection object;
• proof availability;
• return state.

Do not publish it in:

• URL;
• metadata;
• JSON-LD;
• analytics;
• screenshot;
• public review;
• forum;
• unnecessary AI prompt.

Proof and identity are private

Receiver name, signature, photo, Airlock ID digits, locker code, and authority documents must not appear in public output.

Scam and message safety

Common scam pattern

Current Australia Post group warnings describe fake SMS and e-mail messages that ask users to:

• resolve a delivery issue;
• pay a fee;
• provide personal details;
• provide financial details;
• open a fake tracking or redelivery page.

Link-free SMS approach

Current Australia Post tracking-notification guidance says clickable links have been removed from nearly all official SMS notifications to help users identify scams.

This is a current safety signal, not a guarantee that every legitimate message contains no link.

Safer verification

1. Do not use the unsolicited link.
2. Open StarTrack or Australia Post independently.
3. Use the official tracker or AusPost app.
4. Enter only the shipment tracking reference.
5. Never share a Parcel Locker code, app QR, account login, card details, Airlock identity data, or proof document.
6. Contact the bank if financial data was exposed.
7. Preserve the suspicious message privately.

Real tracking information does not authenticate the message

real StarTrack reference
≠ authentic message

correct delivery problem
≠ legitimate payment page

StarTrack logo
≠ official domain

correct address fragment
≠ safe request

Use Fake Delivery Message for broader safety guidance.

Frequently asked questions

How do I track a StarTrack shipment?

Enter one supported StarTrack consignment note, tracking number, article barcode, or other verified tracking reference.

Is StarTrack owned by Australia Post?

StarTrack is a business of Australia Post.

Is StarTrack the same as Australia Post?

They share a group and delivery ecosystem, but products, legal entities, contracts, identifiers, proof, and provider mappings can differ.

What is Star Track Express Pty Limited?

It is the legal entity named in current StarTrack service and Transit Warranty materials.

Is StarTrack Courier separate?

It has a distinct booking, job-number, account, support, and proof workflow.

What is a consignment note number?

It identifies a StarTrack shipment or freight grouping.

What is an article barcode?

It identifies one physical piece within a consignment.

Can one consignment contain several items?

Yes.

Can one carton arrive later?

Yes. Article-level events and outcomes can differ.

Can I use a StarTrack Courier job number?

Only when the current tracker or provider explicitly supports it.

Can I use a merchant order?

Not automatically.

Does StarTrack use one universal number format?

No universal public format is confirmed.

Does booking a pickup prove StarTrack has the item?

No.

Which event proves carrier possession?

Pickup, lodgement, depot receipt, or another verified physical scan is stronger evidence.

What does an average of five scan points mean?

It is the current Road Express average, not a guarantee of five scans.

Does StarTrack show exact GPS?

Current public evidence does not support a universal exact-GPS promise.

When is the expected delivery date calculated?

Current group guidance says after the carrier receives the item from the sender.

Is the expected date guaranteed?

No.

Is Premium next business day guaranteed everywhere?

No. It applies only within the current defined Premium network and subject to conditions.

What does onboard for delivery mean?

The shipment entered last-mile activity.

Does onboard guarantee delivery today?

No.

What does attempted delivery mean?

The driver recorded non-completion.

Is the item ready to collect immediately?

Not necessarily.

Where will I collect it?

Use the exact official notification for the Post Office, Parcel Locker, Parcel Collect location, depot, or other collection object.

How long will StarTrack hold it?

There is no universal period. The exact object and notification control.

What is the Parcel Locker period?

Current consumer guidance uses two business days.

What is the Parcel Collect period?

Current guidance uses ten business days.

Can another person collect the item?

Some items allow delegation with the required identity or authority evidence. Sender restrictions can block it.

Who can sign for an ordinary StarTrack delivery?

The reviewed FAQ says anyone at the delivery location can sign, except where a restricted service applies.

What is Airlock?

A nominated-person identity-verification delivery service.

Why are four ID digits recorded?

Current Premium Airlock guidance says four digits are recorded as part of recipient validation.

Does Airlock prove the contents?

No.

What is Authority to Leave?

A preauthorized unattended-delivery option in the supported Premium branch.

Can I request Safe Drop?

Eligible matched items can offer it through the current delivery-management system.

Can the sender block Safe Drop?

Yes.

Does a Safe Drop request guarantee the item will be left?

No.

Can I redirect a StarTrack item?

Some supported items can offer redirection through MyPost or the AusPost app.

Does a redirection request prove the route changed?

No.

Can I get proof of delivery?

The reviewed FAQ says account holders can access POD and non-account holders can request it through support.

Can the AusPost app show a photo?

Supported safe or attempted deliveries can show photographic evidence.

Does a photo prove the named buyer received it?

No.

Does a Parcel Locker PIN count as proof?

Current Premium guidance treats it as route-specific proof and as satisfying signature requirements in that branch.

Is a Parcel Locker PIN the tracking number?

No.

Does Delivered prove every article arrived?

Not automatically.

What should I do when one carton is missing?

Preserve the consignment and article records, count, labels, proof, and shortage evidence; contact the sender, account holder, and StarTrack.

What is Transit Warranty?

A separate prearranged contractual protection product.

Is Transit Warranty automatic compensation?

No.

Who normally submits the warranty claim?

The covered account holder or sender usually controls the contractual claim.

Is a complaint the same as a Transit Warranty claim?

No.

Can 11Tracking redirect the freight?

No.

Can USTracking retrieve POD or file a claim?

No.

Use USTracking as a tracking companion

After identifying the correct StarTrack reference and service, USTracking may help you:

• save a supported tracking reference;
• organize public tracking events;
• preserve verified consignment and article relationships;
• compare pre-advice, pickup, depot, line-haul, last-mile, attempt, collection, delivery, and return stages;
• monitor public status changes;
• receive notifications.

USTracking cannot:

• track by merchant order, account number, booking password, phone, e-mail, address, Parcel Locker code, app QR, proof reference, or claim number;
• decide one universal StarTrack identifier format;
• assume Australia Post and StarTrack use one provider record;
• assume a Courier job number is an ordinary consignment number;
• prove physical pickup from a booking or manifest;
• guarantee every article is represented by a consignment-level event;
• identify the driver;
• show exact public GPS;
• redirect the shipment;
• authorize ATL or Safe Drop;
• extend collection;
• retrieve a locker code;
• retrieve a signature, Airlock identity record, or delivery photograph;
• access my StarTrack or MyPost;
• open a delivery enquiry;
• file a complaint;
• file or manage a Transit Warranty claim;
• recover missing freight;
• decide liability;
• decide compensation;
• issue a merchant refund;
• guarantee delivery, collection, claim, or refund outcome.

Related guides

• Package Tracking Help Center
• How Package Tracking Works
• Label Created
• Carrier Received Package
• In Transit
• Out for Delivery
• Out for Delivery but Not Delivered
• Delivery Exception
• Delivery Attempted
• Available for Pickup
• Delivered
• Delivered but Not Received
• Return to Sender
• Tracking Not Updating
• Tracking Number Not Found
• Wrong Address or Address Information Required
• Package Moving Away or Wrong City
• Package Damaged or Contents Missing
• Change, Reroute, or Hold a Package
• Proof of Delivery, Photo, and Signature
• Package Claim Guide
• Who to Contact About a Package
• Find the Last-Mile Carrier
• Fake Delivery Message
• Australia Post Tracking

Scope, evidence, and limitations

This page is an English-language guide to StarTrack shipment, freight, express, courier, multi-article, delivery, collection, proof, return, complaint, and Transit Warranty tracking. It explains public carrier identity, Star Track Express Pty Limited, the Australia Post group relationship, StarTrack Courier separation, identifier limits, pre-advice, physical possession, article-level evidence, product families, scan depth, expected dates, last-mile events, attempted delivery, Post Office and Parcel Locker collection, Parcel Collect, identity, delegation, Airlock, Authority to Leave, Safe Drop, redirection, proof, delivered disputes, partial delivery, returns, complaints, contractual claims, privacy, scams, and responsible-party routing.

It is based primarily on current official StarTrack and Australia Post materials reviewed on July 27, 2026, including the public tracker, support FAQs, product pages, group delivery-management pages, Parcel Locker and Parcel Collect guidance, missed-delivery guidance, MyPost terms, proof and app materials, Transit Warranty information and claim form, complaints, privacy, and scam guidance.

Important limitations:

• The runtime provider code, accepted aliases, identifier families, consignment-to-article relationships, product fields, event mappings, Australia Post integration, Courier references, collection fields, proof fields, Transit Warranty fields, and sensitive-field suppression must be verified during implementation.
• StarTrack is the public brand.
• Star Track Express Pty Limited is the legal entity named in current official terms.
• Australia Post is the parent group and shared delivery ecosystem.
• Shared websites, tracking, app, or collection points do not make every product or provider record identical.
• StarTrack Courier has a distinct booking and proof workflow.
• Current public evidence does not establish one universal StarTrack tracking-number format.
• Merchant orders, invoices, account numbers, client codes, Parcel Locker codes, app QR codes, proof references, and claim numbers are not ordinary public tracking inputs.
• A booking, label, or manifest does not prove physical pickup.
• Pickup, lodgement, depot receipt, or a first physical scan is stronger carrier-possession evidence.
• A consignment can contain several physical articles.
• A consignment-level event does not automatically prove the same outcome for every article.
• The Road Express scan count is an average and varies by lodgement and delivery method.
• Public tracking is not continuous exact GPS.
• Expected dates are guides and are calculated after carrier receipt.
• Premium next-business-day wording is network- and product-scoped.
• Last-mile route activity does not guarantee same-day completion.
• Attempted delivery does not prove recipient fault or immediate collection readiness.
• Following-business-day readiness, two-business-day Parcel Locker holding, and ten-business-day Parcel Collect holding are different rules.
• The exact item notification and collection object control.
• Ordinary signature does not universally identify the named buyer.
• Airlock verifies a nominated-person process but not contents or condition.
• Authority to Leave or Safe Drop permission does not guarantee unattended delivery.
• Redirection eligibility is product- and sender-dependent.
• Parcel Locker PIN is a sensitive release credential and route-specific proof object, not a tracking number.
• Proof can be private, product-specific, and article-specific.
• Delivered does not automatically prove every article arrived, correct contents, condition, or continued possession.
• Return, complaint, Transit Warranty claim, carrier compensation, and merchant refund are separate.
• The stated Transit Warranty timing branches apply only to the current covered contractual process and require immediate revalidation before action.
• Published warranty values or rates are not universal compensation promises.
• Public events can be delayed, incomplete, normalized, corrected, grouped, or out of order.
• 11Tracking does not diagnose a specific shipment and cannot act on it.

Last reviewed: July 27, 2026 Review due: October 25, 2026 Research decision: Ready to draft with explicit StarTrack, Australia Post group entity, consignment reference, pre-advice, pickup, multi-article, product, ETA, attempt, collection, Parcel Locker, Safe Drop, Airlock, proof, return, claim, privacy, and runtime limitations